Customer Service Practical Nurse

NICOLE JAMES

***** *****, ********, **, *** *N* *80-982-

**** adxng1@r.postjobfree.com

Compassionate and patient-focused and empathetic practical nurse seeking employment with a growing company. Bringing experience, care, and extensive knowledge to help improve the lives of clients SKILLS

Supervise and manage staff, administrative duties using; Word, Outlook, Excel, Procura-Citrix experience. Supervises and delegates tasks and medications to staff, administering wound care and dressings, administering routine medications and narcotics as needed, assisting with routine care for residents, using harm-reduction protocol for administering alcohol to certain residents, adaptable and flexible to change, excellent attention to detail, calming agitated residents and family members, customer service care, collecting specimens, administering injections, inventory and ordering supplies, providing excellent compassionate care to residents with dementia.

EXPERIENCE

October 2016-

Present

Nursing Supervisor, Bayshore Home HealthCare

• Delegate skills to health care aides, annual probationary support visits, annual engagements, provide disciplinary duties- written or oral, assessing clients and report to case manager of AHS, handle customer service complaints from clients, staff and AHS, provide client care in house visits

•

March 2014-

2016

Licensed Practical Nurse, Ambrose Place

• Charge nurse for forty-six residents, supervise health care aides and staff, designed schedules, taught the medication course through Ambrose Place, handle customer service complaints from case managers, residents, family and staff, provided direct routine care for residents, administer routine medications, injections, and narcotics as needed 2008 Licensed Practical Nurse, Edmonton, NorQuest College

• Currently holding the supervisor position managing administrative duties and staff at Bayshore

• Member of CLPNA Hearing Tribunal- 2016-Present

• Designed PowerPoint presentations for Alberta Government Health

• Cpr for health care professionals that is current REFERENCES

• References will be given upon request

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