RESUME

Professional with experience in manufacturing and automotive industry. Experience in Purchasing, Customer service and Supply chain.

EDUCATION

Bachelor - International Business, Universidad Politecnica de Querétaro 2010-2013.

Master Engineering Administration - UPQ 2022 at present

Moved to Melbourne Australia to study Certification in Leadership and Management – ILSC College. 2022-Present

Languaes English Fluent

Computer systems

SAP, CDB, NERP, certification in testing program (Word, Excel and Power Point)

Skills

Team work, communication and negotiation skills, leadership, creativity, available to work Over Time, integrity, high responsibility and experience of working under pressure in different environments.

PROFESSIONAL EXPERIENCE

BAYSIDE AUSTRALIA Dic 2022 – May 2023

Customer service Senior

Reporting to CS Manager

Workings as partial time due student visa, woking in the customer service area, receiving customer in front desk, receiving suppliers and attending bookings from customers, attending calls and any requisition needed, control of inventories of supplies, following any customer claim and resolutions to any problem in the hospitality sector.

WATLOW MEXICO Jun 2020 to Nov 2022

Customer Service Senior

Reporting to CS Plant leader

American company, diesel industry, working in the customer service area, attending vendors and customers requirements, attending customer calls and any customer requisition, some of activities were quote creation, upload new customers data in system, enter customer orders, check and negotiate time of delivery for materials, following deliveries until arrive to customer, attention to vendors in order to follow customer requirements, attending export accounts requirements, following material with logistic department until material is exported to different countries in the globe, following invoices issues until payment is done for material or taxes, having contact with different departments always having good communication. Manage customer portals like John Deere, Caterpillar, Tenneco, Ford and Wabtec, updating forecast in ERP and planning demand and handling with production and key account to deliver customer urgencies.

Focused in aftersales, always trying to keep posted all the customers once the material left watlow facilities, mentioning to customer if any delay in his order, get new date with production and planning always focuse in do not affect deadlines in customers.

HUAWEI MEXICO Mar 2017 - Jun 2020

Customer Service Senior

Reporting to PO Manager

Chinese company, telecommunications industry, in the department of PO specialist as a coordinator of activities in the area, handling configurations and order delivery from installation sites for the Caribbean countries.

Receiving requisitions from users to process the delivery orders for raw materials, material list management and requisitions to warehouse for site dispatched.

Following status of purchasing orders, requisitions, contact directly with headquarters, internal users support, customers and different departments support having always good communication.

Always searching the customer or user satisfaction and taking care about KPIs as OTD1, timeliness and accuracy and delivery.

Attending over time issues and revenue from customer accounts each end of month. Contact direct with other departments as Project team, Quality, engineering and eSurvey department.

LYNDEX NIKKEN Dec 2014 - Mar 2017

Inside Sales Team Leader

Reporting to Mexico’s President

Japanese company, metal mechanic industry, contact directly to US customers receiving calls, attending vendors from Mexico, supplier folder creation.

Position focused in aftersales, keeping the customers inform about the maintained days of the machines, providing any information about next deliveries if are in time or not, adjusting to his deadlines, receive calls of questions about installations or anything related that the customer is needed, solving problems about damage or replacement materials to get the customer satisfaction.

providing support to end users, internal users, customers and vendors, inside sales support, knowledge in tool holders used for CNC and Lathes, rotaries tables for CNC, NERP system use, sales order creation, quotes entry, follow up quotes, negotiations with vendors in Mexico and contact with distributors of the Brand.

KOSTAL MEXICANA Sep 2013 - Dec 2014

Direct Buyer Specialist

Reporting to Comodity Leader

German company, automotive industry, activities as supply chain specialist for raw material, negotiations with vendors in Mexico and around the world (especially USA), management in ISO TS 16949, ISO 14001, management for purchasing, vendor and material development. Purchase order management creation, requisition, attending internal customers or users, having good communication with other departments and vendors, cost reduction strategies. SAP, CDB automotive system use, supplier folder creation, Benchmark, cost break down analysis, capacity and minimum order quantity analysis.

International experience

2014 to 2017, Providing support of insale sales and receiving constantly trainnings in Illinois USA.

2017 to 2020, Providing support of supply chain full time 24/7 directly in sites of caribean contries as Trinidad and Tobago, Panamà and Jamaica.

2020 to 2022, Receiving constantly trainnings in Richmond IL USA about diesel customers.

2022 to present, Studing a certification in Lidership and Magement in Australia.

Phone. +52-462*******

Contact this candidate