Customer Success Manager

Cody Sprecken

Greater Seattle Area

***********@*****.*** 206-***-****

linkedin.com/in/cloud-ninja-cody

Summary

# Cloud Adoption # Digital Transformation # Disruptive Innovation # AWS Certified SA Cloud evangelist and technology enthusiast driven by disruptive customer innovation. Support digital transformation objectives, cloud adoption and product development via cross channel engagements, technical specialist deployments & delivery models, respectively.

New Relic Sr. Enterprise Customer Success Manager

Coordinate cross-functional team engagements & technical resources Design successful transitions across PoV, deployment, renewal & development stages Drive stakeholder management to define business objectives, outcomes & timelines Deploy strategic relationships to support adoption, consumption & remediation steps Deliver QBRs, best-practice sessions, TAM office hours, TCO & ROI analysis Discuss VoC feature requests, roadmap development & proserve-product escalations

AWS Technical Account Manager & Enterprise Customer Success Manager Enterprise Accounts: Greenfield & Global

Territory Accounts: Named, Focused & Startup

Full Cycle: $40M-$60M ARR quota run-rate

Cross-Functional Channel Team Alignments:

Product, Development, Partner Network Co-Selling

GTM Partner Alliances: SoW-PoC Funding, GTM Partner Campaigns - Product Delivery Programs

*Well-Architected Framework *Network-App Security *VMConAWS *Hybrid Cloud - Virtualization

*TCO Cloud Analysis - Application Monitoring

*Database Migration - Application Migration

*Cloud Native - Application Development

*DevOps - CI/CD Development

*Microservices - Containers - Serverless

*AI-ML Frameworks *Big Data *Data Lakes

Cody Sprecken - page 1

Experience

Enterprise Customer Success Manager

New Relic, Inc.

Aug 2022 - Present (11 months)

New Relic Sr. Enterprise Customer Success Manager

Coordinate cross-functional team engagements & technical resources Design successful transitions: PoV, deployment, renewal & development stages Drive stakeholder management: define business objectives, outcomes & timelines Deploy strategic relationships: support adoption, consumption & remediation Deliver value: QBRs, best-practice sessions, TAM office hours, TCO & ROI analysis Discuss needs: VoC feature requests, roadmap & proserve-product escalations Sr. Enterprise Customer Success

Technical Account Management

POD channel coordination

post contract renewals

technical enablement

define executive-development team outcomes

design success enablement plans

deliver on SRE-DEV objectives*

*logs, synthetics, app-network monitoring & APM

Sr. Customer Success Manager - Commercial Accounts Amazon Business

Apr 2021 - Aug 2022 (1 year 5 months)

Technical delivery models; ProServe, GTM ISV & Technology Partners. Tools: QuickSight - Serverless BI - Athena Query - Big Data Analytics. Transformation - customer adoption: data capture, automation and analytics. AWS I Technical Account Manager I Certified Solutions Architect Amazon Web Services (AWS)

Aug 2017 - Apr 2021 (3 years 9 months)

SoCal Engaged Accounts, M&E Vertical

Southwest Engaged Accounts, Startups VC

Southwest Focused - Named, S150 Accounts

Greenfield Enterprise - Ramping Accounts

GTM (MSP & ISV) Partner Alliances Program Deployments:

*Well-Architected Framework

*Security Review (MSP+ISV) Delivery Models

*VMConAWS (Hybrid Virtualization-Migration)

*MSFT DevOps (App Modernization-Containers)

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AWS I Inbound Enterprise & Named Accounts I Account Manager Amazon Web Services (AWS)

Mar 2017 - Aug 2017 (6 months)

Enterprise Accounts - Named Accounts- Partner Channel Alliances Regional Account Manager, Partner Channel Integrations TalentWise, a SterlingBackcheck Company

Sep 2014 - Mar 2017 (2 years 7 months)

Regional Account Manager, Partner Channel Integrations (ATS-API-HRIS) Enterprise Account Manager, Partner Channel Integrations Sterling

Sep 2014 - Mar 2017 (2 years 7 months)

Enterprise Technical Account Management, Partner Channel Integration (ATS-API-HRIS) HCM Consulting Portfolio Management

Paychex

May 2013 - Sep 2014 (1 year 5 months)

HCM Consulting Portfolio Management - managed accounts with annual run-rates; drive adoption- election of new financial services and cloud-based solutions. Business Development Manager, Commercial Sales GTM (Denver - Tulsa) Wimmer Roofing and Exteriors

Apr 2011 - May 2013 (2 years 2 months)

Developed GTM Partner and Sales fulfillment across commercial install base and insurance funded accounts.

Team-Lead Manager, Technical Solutions Architect

Prosper

Feb 2004 - Mar 2011 (7 years 2 months)

Delivered pre-post sales technical engagement, demos and account deployments per customer program investments.

Education

Brigham Young University

Communications, Public Relations

Licenses & Certifications

AWS Certified Solutions Architect - Associate - Amazon Web Services (AWS) JEP73TQKB21QQRGC

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Certified Migration Expert (CME) - CloudEndure

Skills

Presentations • Channel Partners • Growth Initiatives • Delivery Of Projects • Strategic Relationships • Stakeholder Management • Customer Success • Amazon Web Services (AWS) • Strategic Roadmaps • Cloud Migration

Cody Sprecken - page 4

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