Service Representative Customer
Resume:
Darnisha Hines
Flint, MI *****
**************@*****.***
customer service representative with over 7 years of experience providing support to customers via phone and email. Proven track record of delighting customers with timely, accurate, and personable service. Seeking a remote customer service position that will allow me to work from home. Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Progressive - Detroit, MI
March 2022 to January 2023
• Handled all customer relations issues in a gracious manner and in accordance with company policy.Analyzed new or renewal policies against the binder and the expired policy.
• Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients.
• Identification cards and policy endorsements to support acquisition and retention of profitable business.
• Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks.
Fraud Specialist Remote
Bank of America - Austin, TX
February 2017 to March 2022
• Track and monitor transactions and activities via credit cards on customers' accounts.
• Identify and trace any suspicious or high-risk transactions to determine if there is improper activity involved, and the risk to the bank and/or its customers.
• Perform high level verification to assess validity of customer requests.
• Place accurate and pertinent notes on customer accounts.
• Provide excellent customer service to customers, while performing verification procedures. Insurance Specialist
Blue Cross Blue Shield of Michigan - Detroit, MI
September 2015 to February 2017
• Ensures accurate insurance benefit determinations through active investigation.
• Consistently initiates pre-certification when required and notifies the Financial Counselor when coverage issues arise.
• Positive, effective communications with interrelated areas assuring prompt follow up and courteous reception.
• Maintains quality performance and productivity standards.
• Positive, well-organized and capable of motivating others to positive outcomes.
• Verify accounts for accuracy to ensure that the correct codes are entered to avoid and reduce claim denials.
• Patient Accounts Specialist IV Responsible for collecting co-pays, ensure claims are processed timely, register patients, verify insurance, investigate claims and problem solve, float from various departments, post charges, interact with internal and external customers. Sales/Customer Service Representative
Concentrix - Dallas-Fort Worth, TX
May 2014 to August 2015
• Maintained friendly and professional customer interactions.Trained in negotiations and time management.
• Thrived well in a fast paced environment
• Activated a safe driving device, update account information and upgraded additional services in a timely manner.
• Maintain in the top five for metrics & exceptional customer service.
• Received awards for Quality Assurance quarterly,
• Assisted in coaching existing employees as well as new hires. Education
Bachelor of Psychology in Criminal Justice
Colorado Technical University
September 2020 to Present
Diploma in General Studies
Lee M Thurston High School - Redford, MI, US
September 2011 to June 2015
Skills
• Legal research
• Office Admin
• Client report
• Microsoft Powerpoint
• Writing Skills
• Ability to handle high call volumes
• Filing & Updating Invoices (5 years), Administrative Assistant (3 years), Receptionist (4 years), Front Desk (2 years), Reception (5 years), Quickbooks (3 years)
• Graphic Design
• Ability to type 50 wpm
• Skills
• Accounts Payable
• Microsoft Excel
• Adobe Photoshop
• Attention to detail
• Paralegal
• Customer service
• Minimum ACW
• Microsoft Office Suite
• Microsoft Word
• Data Entry
• Research
• Clerical Experience
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