Darnisha Hines

Flint, MI *****

adxne4@r.postjobfree.com

+1-313-***-****

customer service representative with over 7 years of experience providing support to customers via phone and email. Proven track record of delighting customers with timely, accurate, and personable service. Seeking a remote customer service position that will allow me to work from home. Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

Progressive - Detroit, MI

March 2022 to January 2023

• Handled all customer relations issues in a gracious manner and in accordance with company policy.Analyzed new or renewal policies against the binder and the expired policy.

• Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients.

• Identification cards and policy endorsements to support acquisition and retention of profitable business.

• Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks.

Fraud Specialist Remote

Bank of America - Austin, TX

February 2017 to March 2022

• Track and monitor transactions and activities via credit cards on customers' accounts.

• Identify and trace any suspicious or high-risk transactions to determine if there is improper activity involved, and the risk to the bank and/or its customers.

• Perform high level verification to assess validity of customer requests.

• Place accurate and pertinent notes on customer accounts.

• Provide excellent customer service to customers, while performing verification procedures. Insurance Specialist

Blue Cross Blue Shield of Michigan - Detroit, MI

September 2015 to February 2017

• Ensures accurate insurance benefit determinations through active investigation.

• Consistently initiates pre-certification when required and notifies the Financial Counselor when coverage issues arise.

• Positive, effective communications with interrelated areas assuring prompt follow up and courteous reception.

• Maintains quality performance and productivity standards.

• Positive, well-organized and capable of motivating others to positive outcomes.

• Verify accounts for accuracy to ensure that the correct codes are entered to avoid and reduce claim denials.

• Patient Accounts Specialist IV Responsible for collecting co-pays, ensure claims are processed timely, register patients, verify insurance, investigate claims and problem solve, float from various departments, post charges, interact with internal and external customers. Sales/Customer Service Representative

Concentrix - Dallas-Fort Worth, TX

May 2014 to August 2015

• Maintained friendly and professional customer interactions.Trained in negotiations and time management.

• Thrived well in a fast paced environment

• Activated a safe driving device, update account information and upgraded additional services in a timely manner.

• Maintain in the top five for metrics & exceptional customer service.

• Received awards for Quality Assurance quarterly,

• Assisted in coaching existing employees as well as new hires. Education

Bachelor of Psychology in Criminal Justice

Colorado Technical University

September 2020 to Present

Diploma in General Studies

Lee M Thurston High School - Redford, MI, US

September 2011 to June 2015

Skills

• Legal research

• Office Admin

• Client report

• Microsoft Powerpoint

• Writing Skills

• Ability to handle high call volumes

• Filing & Updating Invoices (5 years), Administrative Assistant (3 years), Receptionist (4 years), Front Desk (2 years), Reception (5 years), Quickbooks (3 years)

• Graphic Design

• Ability to type 50 wpm

• Skills

• Accounts Payable

• Microsoft Excel

• Adobe Photoshop

• Attention to detail

• Paralegal

• Customer service

• Minimum ACW

• Microsoft Office Suite

• Microsoft Word

• Data Entry

• Research

• Clerical Experience

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