Adekanmi Eriq Fadahunsi

Dedicated IT specialist with 5+ years’ experience

working with server and user-facing systems.

Experienced Customer Success Agent with a

demonstrated history of working with Cloud/SaaS and enterprise software solutions for start-ups and a $1B+ company. Skilled in Customer Management, Sales, and Post-sales Support. Strong program and IT professional with a Bachelor of Arts (B.A) focused on Business & Sport Management. Additional training in UNIX/LINUX administration.

02/2021-Present

GoFan

Customer Experience Specialist Technical Support Expert knowledge working with customers and internal staff to solve various issues including software application, and troubleshooting software Via Zendesk, Jira, Etc. Providing best- in-class customer experiences is my passion. Daily interaction with customers via email, phone, and chat to proficiently and consistently handle any requests and troubleshoot issues in a quick and effective manner. Handle technical escalations pertaining to networking, and software issues.

02/2021-Present

Marcus Jewish Community Ctr

IT Specialist Personal trainer Nutritionist Group Fitness Instructor Coach Yoga Instructor

Contribute to growing community, learning, and education of the next generation of leaders. A flexible and dependable employee who works in various departments for the over success and growth of the company. Strong communication skills that complement leadership show in various positions.

04/2019-02/2021

The E.J. Wright School

System Administrator

Prepared 120+ new user accounts for the company’s email system, intranet, and e-learning platform. Installed, configured, and routinely upgraded software and hardware for 220+ end users. Successfully set up over 60 laptops prior to user deployment. In addition, experienced in installing and maintaining the operating system and related software products.

2016-2019

B.S Business Management &

Sports Management

Tennessee Technological University

2019-2022

Trinitech Consulting Inc.

Unix (Solaris)/Linux(RHEL CENTOS)

Windows

DevOps

VMware

CompTIA Security +

Certification

Contact Information

301-***-****

adxnbz@r.postjobfree.com

https://www.linkedin.com/in/

eriq-f-a43808101

• Expert using Microsoft Suites

• Experience using Active Directory

• Experience with virtualization

(VMware ESXi 6 and Oracle

Virtual Box)

• Technical support and network

configuration

• Strong understanding of network

setup, protocols, and concepts

• Expert in problem-solving, time

management, and verbal/written

communication

• Strong understanding of VoIP

migrations

Contact this candidate