Sade Crowell

Decatur, Georgia *****

678-***-****

adxnbq@r.postjobfree.com

Call Center Representative

A confident, outgoing and smart Call Center Representative who is calm by nature and has a good telephone skills. I have the genuine desire to achieve results, both personally and as part of a successful team. As a true professional I have the flexible approach towards coordinating, motivating and leading call center staff. I am looking for a fast paced, exciting role that I can use my skills Office Management

Created employee schedules and verified employee compliance with scheduled hours

Developed and implemented employee training program

Managed the Customer Service Department and filled in as CSR when needed

Provided new employee training and updated current employee training

Developed and implemented strategies to increase sales

Motivated team members to provide exceptional customer service

Cross trained and promoted employees

Performed reference and backgrounds checks before hiring Call Center Representative

Compiled and input data into Excel

Demonstrated the ability to operate multiple phone lines

Schedule client appointments in system

Informed customers of current resources available to them

Acknowledger and resolved customer complaints, questions and problems

Assisted customers face to face and over the phone

Provided customers with updates on appointments

Confirmed with vendors if our services were needed

Checked to ensure that appropriate changes were made to resolve customers' problems

Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments Professional Experience

10/17-Present Office Manager New Georgia Project Atlanta, Georgia 1/14-9/17 Customer Service Representative Donnelly Communications Atlanta, Georgia 2/10-12/13 Customer Service Representative RBC Communications Tucker, Georgia References

Yeme Thomas 404-***-****

Tyana Starks 404-***-****

Katrina Boss-Henderson 470-***-****