Equipment Operator Customer Support

DANIEL OSEI

Conyers, GA *****

404-***-**** **********@*****.***

www.linkedin.com/in/danielosei7/

PROFESSIONAL SUMMARY

United States Army Veteran with a Secret Security Clearance and 3+ years of proven experience in the United States Military. Accomplished measurable results while leading teams of up to 10 in a dynamic, fast-paced environment. Consistently maintained a safe environment for personnel, guest, contractors, and staff by providing quality, comprehensive security measures, and staff support. Possess a comprehensive background in personnel and resource management, adhering to and enforcing standards and regulations, and balancing multiple projects while still maintaining a focus on providing quality results. Proficient at analyzing and assessing problems, developing sound solutions, and making decisive decisions in uncertain environments.

• Personnel Management

• Team Leadership

• Marketing

• Utility Management

• Training and Development

• Process Implementation

• Process Improvement

• Communication/Organization

• Force Protection

LEADERSHIP PROFILE

• Business Acumen Possess the ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of the company.

• Organization Development Passion for creating a vision and goals that inspire and motivate teams to achieve excellence in terms of customer support and core legal processes.

• International Relations Experienced communicating with top levels of the military chain of command; drove high-level requirements, strategic planning, and international partnerships toward national security and defense goals.

• Cross-Functional Leadership Engaged with leadership and clients in strategic discussions to provide outstanding Civil Engineering and industry guidance to maximize long-term business objectives.

• Motivated Learner Demonstrated ability to assimilate new ideas, concepts, methods, and technologies. Dedicated and innovative team builder with a superior work ethic.

• Highly Skilled Proven track record for collaborating with multi-dimensional teams in high-pressure, high- tempo environments producing on schedule and within required deliverables. PROFESSIONAL EXPERIENCE

United States Army Fort Stewart, GA Nov. 2019 – Dec. 2021 Utility Equipment Repairer

Conducted quality control inspections of work and coordinated all technical matters related to projects assigned, referring these to local management when required. Maintained $1M worth of utility equipment with zero losses. Coordinated with multi-echelon maintenance organizations; ensured minimal downtime of critical equipment and correct level actions were met.

• Performed inspections on forced air, refrigeration, and fire suppression systems; updated system logs accurately to maintain a permanent record

• Maintained systems on schedule to keep components working correctly; installed electrical equipment, units, and systems based on a careful review of technical documentation

• Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes; replaced worn and defective components to maintain optimal performance

• Operated equipment to analyze malfunctions; provided excellent service and attention to customers when face-to-face or through phone conversations

DANIEL OSEI PG.2

Dart Container Corporation Lithonia, GA Dec. 2018 – Nov. 2019 Machine Operator

Maintained and ensured accurate and timely completion of logbooks and inspection reports. Monitored machines in operation to detect malfunctions and identify product defects. Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.

• Comprehended and carried out routine or complex job specifications and requirements; reported all operational deficiencies to the supervisor and maintenance personnel

• Documented daily production data and submitted accurate, timely logs to keep management up to date on activities

• Completed minor machine maintenance, including oiling parts and cleaning components, to maintain performance

Rocksters Roofing Systems Accra, Ghana Sep. 2007 – Jun. 2018 Sales and Marketing Supervisor

Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Prepared detailed marketing forecasts on a daily, weekly, and quarterly basis. Partnered with internal stakeholders to define marketing program requirements.

• Identified, developed, and evaluated marketing strategies based on knowledge of company objectives and market trends

• Assisted the director of marketing and sales in developing and implementing sales/ marketing strategies; determined new business opportunities and develop new customers

• Helped define marketing campaign objectives and audiences; Led lead-generation efforts to support sales reps EDUCATION CERTIFICATION

Bachelor of Science, Business Administration, and Management Purdue University Global Associate of Arts, Marketing Advanced Business University Accra Ghana Utility Equipment Operator U.S. Army

TECHNICAL SKILLS

Software: Microsoft Office SharePoint

Operating Systems: Mac Microsoft Windows

VOLUNTEER

Election Officer for Fulton County Elections

Binding Training with Ghana Army

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