Service Representative Customer
Resume:
RAMADA
CONLEY
******.**@*****.***
Henrico, VA - Virginia 23228
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
GEICO - Underwriting Technician
Virginia Beach, VA • 12/2019 - Current
GEICO - Human Resources Assistant
Houston, TX • 04/2015 - Current
GEICO - Customer Service Representative
Virginia Beach, VA • 04/2006 - Current
WORK HISTORY
Calculated group and individual renewal rates based on customers background, industry and demographic information.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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• Worked flexible hours; night, weekend, and holiday shifts. Used critical thinking to break down problems, evaluate solutions and make decisions.
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Developed and maintained courteous and effective working relationships.
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Filed paperwork, sorted and delivered mail, and maintained office organization.
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• Organized new employee orientation schedules for new hires. Delivered friendly assistance with new hires throughout interviewing and hiring process.
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Screened applicant resumes and coordinated both phone and in-person interviews.
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Answered and directed over 40 outbound and inbound phone calls per day.
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Improved productivity initiatives while coordinating itineraries and scheduling appointments.
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Tracked various statistics and kept detailed records to support human resources department.
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• Recruited and screened qualified potential employees. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to SKILLS
• Complex Problem-Solving
• Reconciling Accounts
• Managing Risk
• Underwriting Guidelines
• Reviewing Renewals
• Information Updates
• Confidentiality
• Time management
• Customer Service
• Organization
• Interpersonal skills
• Communication
Hazlehurst High School
Hazlehurst, MS • 06/1983
High School Diploma
EDUCATION
special needs or wants.
Educated customers about billing, payment processing and support policies and procedures.
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Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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