Customer Service Sales Representative

EDUARDO GONZALEZ

Carrollton, TX ***** • 945-***-**** • adxn97@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

SKILLS

Capitalization of relationships Non-verbal

communication

Build strong business relationships Visit clients

Customer service Customer service mindset

Opening of new markets Influence and strong

communication

Goals and Performance

Market and Competitive Analysis

Product and Service Management

Sales Expertise

Market Intelligence

Market Research

Persuasive Negotiations

Sales Process

Marketing Strategies

B to B Sales

Public relations Flexible attitude and positive approach

Negotiation Advertising

Fast learning

WORK HISTORY

Sales Representative

Fenix Protect - Dallas, TX 03/2023 - Current

Managed customer accounts to secure customer satisfaction and repeat business.

Utilized CRM software to manage customer accounts and track performance metrics.

Set and achieved company defined sales goals.

Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Sales Representative

Intermex Wire Transfer - Dallas, TX 11/2021 - 11/2022

Managed customer accounts to secure customer satisfaction and repeat business.

Trained and mentored new agents.

Developed and implemented sales strategies to increase profits.

Used customer insights to develop innovative sales strategies to increase sales.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Generated new leads through networking and attending industry events.

Negotiated contracts with clients and developed relationships with key personnel.

Developed and implemented marketing plans to increase brand awareness and drive sales.

Utilized CRM software to manage customer accounts and track performance metrics.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Set and achieved company defined sales goals.

Retained excellent client satisfaction ratings through outstanding service delivery.

Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales Manager

American Pearl 07/2020

Understand very well sales cycle, B2B sales, customer buying strategies, psychology and negotiation, solving problems creatively, it is important to capitalize experience in creative way in any area of business stage, whether in operation, administration or business development, even in customer's post- sale experience, being objectivity, integrity, loyalty and productivity part of fundamental pillars

Prospecting and sales, closing sales face to face and by phone. Area Sales Manager

Fronius Electric 11/2016 - 06/2018

B2B, Management, prospection, negotiation, power projects, robotic welding engineering, focus in automotive sector, services such as SIEMENS, KIA

Motors plant, SISAMEX, KATCON Global, Prolec GE, Contitech Fluid, GE Gas & Oil, DANA axes, DBG, Danfoss, Mattel among others, responsible forcustomer service and productivity of the accounts. Sales Specialist

Reforma Group - Mexico 07/2008 - 10/2016

Develop commercial strategies in the different platforms of the group, coordination of sales in special projects, support in research and writing of the editorial column, research and development of new markets, negotiation of key projects B2B, planning and preparation of business proposals. Sales Specialist

American Express 03/2007 - 07/2008

B2B, Negotiations with corporate profile, prospection and closing strategies with large consumers

Solutions to manage fuel consumption in fleets,encourage consumption and account conservation Sales Manager

Battery Master Corporative 01/2005 - 03/2007

B2B, Sales strategies Implementation, prospection, continuous search of large consumer market niches and corporate accounts, generation of solutionsin portable electric and photovoltaic power supply projects, strictly evaluated by objectives and results. Sales Professional

New York Life Insurance Co - Mexico 02/2002 - 01/2005

Prospecting and sale of life and medic plans

Regional Manager

GE Capital, General Electric Co 01/2000 - 01/2002

B2B, Responsible for modular space sales, project management

Head of local office, administration and maintenance to client portfolio EDUCATION

MBA: Marketing

Universidad TecMilenio 02/2018

MBA: Quality & Productivity

Universidad TecMilenio 2018

Certificate: Sales And Marketing Education

Tecnology Institute of Higher Studies (ITESM) 04/2015 Certificate: Negociation Skills

Webster 03/2000

Bachelor of Science: Accounting And Business Management Universidad Autonoma NL 06/1995

LANGUAGES

Spanish

Native or Bilingual

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