JOHN FINCH

**** ****** *****, *** ****, Schaumburg, IL 60193 309-***-**** adxn8v@r.postjobfree.com OBJECTIVE

Further develop the skills I have attained as a Business Analyst, including a comprehensive knowledge of business practices and technical communication skills to push an effective transmission of information between business and IT partners, customers, and employees. SKILLS & ABILITIES

Business Analysis · Development Planning · Technical Writing · Marketing Communications · Customer Relations · Business-to-Business Relations EXPERIENCE

July 2022 - June

2023

BTS-IT, Inc.

Business Systems Analyst

Documented requirements, specifications, and workflows for an Enterprise Resource Planning system to move Windows functionality to a Web based user interface and compatible mobile application. Given the small nature of the company, I took on the role of project manager, solutions consultant, and technical writer to implement a working mobile application for customers in the metals industry. May 2016 - July

2022

Country Financial

Client Service Projects Business Analyst (December 2019 – July 2022)

Gained years of business analysis experience such as documenting requirements to pursue defect fixes and system enhancements in a wide variety of systems. Running Billing Production Support allowed me to quickly identify the entire user impact of a defect to then plan and coordinate a fix, totaling 25 enhancement requests and 94 defect fixes in 2021.

Billing Services Senior Associate (May 2016 – December 2019)

Mitigate negative client impact based on existing billing system defects, as well as day to day support for the Billing Contact Center. June 2014 - May

2016

Clark Marketing, Inc.

Marketing Communications Intern

Gained an in-depth knowledge of business-to-business marketing communications practices through co-authoring white papers and blogs for internal and external dissemination for a global technology company and a capital finance provider, assisting with project management and client reporting, constructing webinars for a variety of building technology solutions, and case study development for a global automotive industry client.

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EDUCATION

University of Illinois at Urbana-Champaign

Bachelor of Arts in Liberal Arts and Sciences

COMMUNITY AND VOLUNTEER WORK

I have assisted the staff at McLean County Arts Center in coordinating the Sugar Creek Arts Festival and Spring Bloom Festival, as well as hanging exhibitions throughout the year for public viewing.