Assistant Community Property Manager
Resume:
Michelle Lynn Patterson
Assistant Community Manager
Loveland, OH 45140
**********************@***********.***
Authorized to work in the US for any employer
Work Experience
Assistant Community Manager
Oberer Management Services - Mount Carmel, OH
April 2021 to October 2022
• Aid the community manager in the day to day duties to manage and maintain a 184 unit blended property.
• Schedule and process resident Annual Recertifications.
• Schedule and process resident Income Changes
• Responsible for scheduling, notification to resident, and logging of all pest control.
• Collect and post rent payments
• Close daily deposits
• Address resident complaints or concerns timely in a professional manner.
• File and make court appearances for current evictions.
• Aid the Leasing Consultant if necessary
• Issue Utility Reimbursement Checks to eligible residents
• Responsible for training or scheduling of on-going training provided by third party entities. Assistant Community Manager
First NJ Asset Management - Batavia, OH
September 2019 to April 2021
• Assist in the management of a 200 unit Project Based Section-8 Affordable Housing Community
• Schedule and Interview current residents for the Annual Recertification (AR) Process
• Processed Annual Recertifications to determine continued eligibility of subsidy within a timely manner
• Schedule and complete interview with current residents that report a change in household composition
(IR)
• Process Interim Changes timely
• Address EIV Discrepancies
• Process and create backdated certifications if needed based on EIV discrepancies due to non-report of income in a timely manner
• Calculate repayment balances due if given repayment agreement option
• Schedule and Log all Pest Control
• Address Resident Complaints/Concerns
• Disburse monthly resident utility reimbursement checks
• Collect and post monthly rent payments
• Send correspondence to residents that were delinquent on rent payment
• File eviction proceedings as necessary for material non-compliance of lease agreement or non-payment of rent.
• Close daily deposits manually or electronically
• Notify and conduct quarterly unit inspections for housekeeping/maintenance issues
• Schedule vendors/contractors when necessary
• Leasing-Interview, Process, Approve or Deny, Schedule Move In/Move Outs/Set Outs only when necessary
• Maintain resident files in compliance with HUD/OHFA standards
• Audit resident files annually
• Purge resident files (every 3 years)
• Filing of any correspondence, lease violation, unit inspection report, etc in the prospective resident file Assistant Property Manager/Leasing Agent
Matrix Capital Partners - Miamiville, OH
September 2014 to September 2019
• Responsible for the scheduling and conducting Housing Application interviews with potential prospects
• Responsible for all processing of each individual housing application
• Complete criminal background checks as required
• Completed credit inquiries as required
• Verify & request references from current/previous landlords
• Collect all income, asset, and expense documentation
• Calculate all income, asset, and expenses for potential household to determine eligibility of housing subsidy.
• Approve/Deny rental applications as necessary
• If approved, calculate rent, security deposit, and partial month rent due at time of scheduled move in.
• If denied, send corresponding notification to applicant
• Maintain housing waitlist for all bedroom sizes as required per HUD
• Assist property manager with day to day operations
• Complete resident file audits annually
• Complete purging of resident files
• Maintain all resident files in compliance with HUD/OHFA standards
• Weekly filing of correspondence, certification paperwork, unit inspection reports, or lease violations.
• 2019 MOR score was “above average” just 1-3 points away from “Superior” Education
Associate in Criminal Justice
Brown Mackie College - Cincinnati, OH
January 2010 to May 2012
High school diploma or GED in General Academics
Scarlet Oaks Vocational - Cincinnati, OH
September 2003 to September 2003
Skills
• Property Management (8 years)
• YardiOne (3 years)
• ONEsite (5 years)
• Customer Service (10+ years)
• Microsoft Word (10+ years)
• Section 8 (8 years)
• Fair Housing Regulations (8 years)
• Property Leasing (8 years)
• Office Management (8 years)
• Administrative Experience (10+ years)
• LIHTC (3 years)
• Microsoft Outlook
• Devco-OHFA (2 years)
• Microsoft Excel
• Microsoft Office
• Yardi
• Tax Experience
• Personal Assistant Experience
• Management
• Communication skills
Certifications and Licenses
Certified Occupancy Specialist
July 2015 to Present
Cyber Awareness
2015 to Present
Renewed Annually
Fair Housing Regulations Course
November 2014 to October 2022
Renewed Annually
Notary Public State Of Ohio
June 2016 to June 2021
In process of renewal
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient March 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Attention to detail — Proficient
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Conscientiousness — Highly Proficient
April 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Customer focus & orientation — Expert
March 2021
Responding to customer situations with sensitivity Full results: Expert
Teamwork: Interpersonal skills — Highly Proficient March 2020
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Highly Proficient
Verbal communication — Proficient
March 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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