Support Representative Sales Associate
Resume:
SALAYA FIELDS
Address
Phoenix, AZ 85043
adxn6z@r.postjobfree.com
Cell Phone Number
Results oriented towards sales and investigating with a proven track record focused in market share growth, new product/service introductions and inspiring customer loyalty with careful protection against their accounts.
Work Experience
Mar 2022 - Apr 2023
Senior Customer Sales Manager, Discover Financial Service
Phoenix, AZ
●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
●Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
●Coaching and Developing Others.
●Communicating with Supervisors, Peers, or Subordinates.
●Developing and Building Teams.
●Experience with: Wireless telephone headsets, ORION, CRMAgent, Database software, Google Meet, Microsoft Teams.
Jul 2021 - Jan 2022
Express Clearance Representative, FedEx Trade Logistics & US Networks
Phoenix, AZ
●Sign documents on behalf of clients, using powers of attorney.
●Provide advice on transportation options, types of carriers, or shipping routes.
●Arrange for transportation, warehousing, or product distribution of imported or exported products.
●Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.
●Monitor or trace the location of goods.
●Maintain relationships with customs brokers in other ports to expedite clearing of cargo.
●Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine.
●Experience with: Materials requirement planning MRP software, Parts classification databases, Computer data input scanners, Customs records databases, Tariff databases, Email Support.
Sep 2020 - Mar 2021
Fraud Analyst
Mesa, AZ
●Advise businesses or agencies on ways to improve fraud detection.
●Conduct field surveillance to gather case-related information.
●Create and maintain logs, records, or databases of information about fraudulent activity.
●Design, implement, or maintain fraud detection tools or procedures.
●Interview witnesses or suspects and take statements.
●Maintain knowledge of current events and trends in such areas as money laundering and criminal tools and techniques.
●Negotiate with responsible parties to arrange for recovery of losses due to fraud.
●Experience with: Desktop computers, Personal computers, Microsoft Excel, Microsoft Outlook.
Feb 2020 - Oct 2020
Account Protection Specialist
Tempe, AZ
●Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.
●Track and analyze factors that affect price movement, such as trade policies, weather conditions, political developments, or supply and demand changes.
●Prepare financial reports to monitor client or corporate finances.
●Keep accurate records of transactions.
●Experience with: Web-based trading systems, Financial needs analysis software, Salesforce software, Project management software, Microsoft SharePoint.
Feb 2018 - Jun 2021
Phone Banker Level Two
Phoenix, AZ
●Develop financial plans, based on analysis of clients' financial status.
●Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.
●Calculate costs for billings or commissions.
Jan 2018 - Dec 2018
Call Center Support Representative, Best Buy
Phoenix, AZ
●Develop financial plans, based on analysis of clients' financial status.
●Contact prospective customers to present information and explain available services.
●Evaluate costs and revenue of agreements to determine continued profitability.
●Calculate costs for billings or commissions.
●Prepare financial reports to monitor client or corporate finances.
●Supply the latest price quotes on any security, as well as information on the activities or financial positions of the corporations issuing these securities.
Jan 2017 - Feb 2018
Senior Car Sales Associate, Enterprise Rent-A-Car
Phoenix, AZ
●Reserve items for requested times and keep records of items rented through data records.
●Rent items, arrange for provision of services to customers, and accept returns.
●Answer telephones to provide information and receive orders, according to Customs and Border patrol.
●Compute charges for merchandise or services and receive payments.
Education
Aug 2012 - May 2017
High School Diploma or Equivalent, Pre-Medicine/Pre-Medical Studies.
Combs High School, San Tan Valley, AZ
Aug 2017 - Present
Some College, Pre-Veterinary Studies.
Phoenix College, Phoenix, AZ
Licenses and Certifications
April 2017
CPR & First Aid
Maintained through CNA requirements.
Fingerprint Clearance Card
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