Talesha Mercer

Customer Service Representative

931-***-**** adxn67@r.postjobfree.com Albany, GA 31705 CAREER OBJECTIVE

To obtain a position that allows growth, job stability, and the opportunity to maximize previous customer service experience. I am very dependable, hardworking and willing to learn. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

EXPERIENCE

CERTIFIED PEER SPECIALIST, Albany, GA

Middle Flint Behavioral Healthcare, August 2021-Present

• Served as role model for clients by encouraging and modeling successful balance of academic and college life.

• Give feedback to clients with positive reinforcement techniques to encourage and build confidence.

• Took initiative to get to know and contact clients both individually and in group settings. Provided special services such as alcohol and drug prevention programs and classes that taught students to handle conflicts without resorting to violence.

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Taught classes and present self-help and information sessions on subjects related to education and career planning.

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JEWELRY SALES ASSOCIATE, Albany, Georgia

Kay Jeweler, November 2019-December 2021

• Delivered outstanding customer service and high-quality shopping experience to grow customer base.

• Educated customers on proper jewelry care and maintenance for new purchases.

• Suggested additional merchandise to complement customer selection.

• Offered to open and put purchase on customer's store credit account.

• Prepared sales slips and sales contracts.

• Inventoried stock and requisitioned new inventory.

• Placed special orders, submitted online, orders, or contacted other stores to find desired items. CUSTOMER SERVICE /SALES ASSOCIATE, Albany, GA

KHOL, September 2019-February 2020

• Address customer service inquires in a timely and accurate fashion

• Process customers returns, exchanges and resolve complaints

• Properly direct inbound calls

• Process online orders for pick-up

• Complete purchases on cash register

• Process credit accounts

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

• Supported loss prevention by helping identify theft. DELIVERY DRIVER SUPERVISOR, Clarksville, TN

WIGGIN'S MEDICAL TRANSIT, January 2015-January 2018

• Scheduling and confirm appointments

• Accurately maintain records

• Document and keep record of employees working hours

• Payroll

• Handle customer complaints and employee issues

• Verify driver's authorizations

• Completed paperwork and maintained records, complying with federal laws and regulations.

• Drove positive customer experience by building relationships and providing solutions to customer needs.

• Reviewed and verified invoices and purchase requests to maintain accuracy. FRONT DESK NIGHT AUDITOR, Clarksville, TN

MAINSTAY & SUITES, January 2016-January 2018

• Make and confirm reservations

• Greet, register and assign rooms to guest

• Issue room keys

• Answer phones

• Verify and record company daily sales

• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Computed bills, collect payments, and make change for guests.

• Kept records of room availability and guests' accounts, manually, and using computers.

• Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies. SALES ASSOCIATE, Clarksville, TN

DILLARD, January 2012-January 2015

• Determine charges for service requested

• Collect deposits or payment arranged for billing

• Answer questions give advice about merchandise selected by customers

• Design, setup displays and stock shelves in shoe department

• Price adjustment and markdowns

• Opening and closing department

• Assist in training new staff

• Met merchandising standards by keeping store stocked and products faced.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

• Encouraged customers to make additional purchases and suggested relevant items.

• Promoted benefits of store credit cards and customer loyalty programs.

• Placed special orders, submitted online orders, or contacted other stores to find desired items. PERSONAL CARE ASSISTANT, Centerville, GA

PEACH VALLEY VILLAS, January 2002-January 2007

• Administer bedside and personal care, such as ambulation and personal hygiene assistance

• Care for individuals and /or family during periods of incapacitation family disrupting

• Providing companionship, personal care or just in adjusting to a new lifestyle

• Prepare and maintain records of residence progress and services performed

• Administer basic health care or medical treatments and food prep

• Transported client to doctor's office and essential errands.

• Completed and submitted clinical documentation in accordance with agency guidelines. EDUCATION

CERTIFICATION IN CERTIFIED ADDICTION RECOVERY EMPOWERMENT SPECIALIS, Atlanta,Georgia

Georgia Department Of Behavioral Health Developmen, February 2022 CERTIFICATION IN MASTER LIFE COACH, Clearwater Florida Transformation Academy, March 2021

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA,

Townsend,Georgia

CORNERSTONE CHRISTIAN HIGH SCHOOL, September 2014

SKILLS

Positive Reinforcement Strategies Resource Advocacy Treatment Recommendations Peer Support Recovery Planning Community Service Programs Mental Health Awareness Personal Assessments Peer Interaction Alcohol And Substance Abuse Peer Coaching CERTIFICATIONS

• Certified Addiction Recovery Empowerment Specialist • Certified Master Life Coach

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