Hamdi S. Tabanjah

832-***-***** Email: adxn5j@r.postjobfree.com 6622 Bluestone Springs Lane, Spring, TX. 75379 Objective:

Looking to utilized my 18 years of Retail experience in an environment that is, mentally challenging, and provides excellent growth potential. An assertive manager with outstanding interpersonal, communications, negotiation and people management skills. Qualification:

• Managed a group of 3 to 32 employees.

• Assigned schedules and workloads.

• Managed individual performance through goals, feedback and coaching.

• Building a team that effectively supports client programs, products and services.

• Driving the development of superior customer service and high performance.

• Leading workflow distribution and floor management to ensure service levels are satisfied.

• Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.

• Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.

• Manager for Regional Technical Support Department.

• Set and maintain clear performance expectations for the team. PROFESSIONAL EXPERIENCE:

EZ Floors 02/14 – Present

Senior Salesman

• Responsible for all store functions including opening, closing.

• Responsible for managing sales forecasting, work scheduling, payroll hours, and productivity.

• Responsible for evaluating, recruiting, hiring, training, motivating and counseling of associates.

• Maintain a professional and friendly environment with customers, subordinates and supervisors.

• Ensures that all associates have completed required training guidelines while maintaining a favorable training environment.

• Securing company assets and controlling inventory.

• Talking to colleagues and customers, and identifying or resolving urgent issues.

• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Walgreen’s 12/06 – 01/09

Store Manager

• Maximizing store sales and profits.

• Responsible for all store functions including opening, closing, ordering and freight processing and all day-to-day store activities

• Meeting all goals (i.e., sales, shopping scores, shrinkage, payroll, and expenses).

• Developing a qualified, well-trained staff.

• Ensuring proper execution of all store operations functions and company programs.

• Ensuring the highest level of customer service satisfaction.

• Maintaining company standards throughout the store.

• Protecting all company assets.

Rite Aid 12/04 – 12/06

Store Manager

• Assigned schedules and workloads.

• Meeting sales objectives.

• Maintains standards of merchandising presentation and store signage to maximize sales.

• Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards.

• Enforce all policies and procedures.

• Interact with vendors to order ad.

• Prepare the retail store for physical.

• Assist the Pharmacy department when there is a high volume of customers. Sabre Inc. 11/92 – 12/04

Information technology / Onsite Support Manager

• Manager and a second level technical support over a crew of 32 I.T. Representatives.

• Site Support for all Networking Issues.

• Software and Hardware Installations.

• Evaluated, trained and supported field technicians with respect to Service and customer service relations’ issues.

• Adheres to all policies and procedures including safety guidelines.

• Processing of all required reports, documents, and memos.

• Securing company assets and controlling inventory.

• Remote Access to laptops and desktops for delicate Configuration and or, troubleshooting. Education:

DeVry University, Phoenix, AZ 10/92

Bachelor of Science in Electronics Engineer

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