Shaerell Barnes

adxn5f@r.postjobfree.com • LinkedIn • Hartford, CT 06120 • 860-***-****

Summary

Resourceful, client-focused, and team-oriented professional offering a broad skill set and passion for Social and Human Services that advance the quality of life for adults and children. 10+ years’ experience in driving business operations and aligning strategic solutions with clients’ needs. Empowering communicator who delivers extraordinary results in building long-term partnerships and relationships, advancing organizational goals, and utilizing creative analytical skills to overcome business challenges and drive success. Looking to leverage career experiences, education, and dedication in the next phase of a rewarding career.

Areas of Emphasis

•Business Operations & Development

•Administration Support & Direction

•Social Work Planning, Diverse Populations

•Communication Skills

•Social Work Best Practices

•Time Management & Prioritization

•Human Behavior Patterns

•Problem Solving & Resolution

•Problem Solving & Resolution

•Leading, Training, Mentoring

•Cross-Functional Collaboration

•Technology Proficient

Education & Technology Proficiencies

Associates Degree of Science in Human Services Goodwin College, East Hartford, CT, 2017

President’s List, Fall, 2016

Technology Proficiencies – Microsoft Office (Word, Excel, PowerPoint, Outlook)

Career Experience

Bob’s Discount Furniture, 2004 to 2023

Senior Replenishment Analyst (2020-2023) Operations Specialist (2016-2020) Merchandise Re-Buyer (2009-2017)

Delivered outstanding service, dedication, and results during tenure with organization. Held multiple positions and performed diverse administrative, leadership, and customer service tasks to ensure optimal results across revenue growth, market share, and customer success. Monitored and analyzed sales records, trends, and economic conditions to make recommendations on consumer buying patterns and determine sales opportunities and inventory needed to meet customer demand.

Developed and maintained key communications and relationships with vendors to ensure accurate pricing and product.

Worked closely with buyers to coordinate product transitions, and maintained open communications with stores and distribution centers to ensure smooth processes and deliveries.

Continually identified areas of opportunity, developed new areas of revenue, and established strategies that directly improved revenue growth and profitability with a focus on the customer experience.

Captained innovative strategies for sales and marketing and introduced controllable cost management that influence the bottom line.

Wore multiple business hats during tenure to spearhead change, streamline best operational practices, and ensure all Key Performance Indicators (KPIs) were achieved.

Supported owner in business development and growth strategy and led multiple cross-functional projects that resulted in exceeding revenue goals.

Integral team player with a consistent focus on customer experience; identified current market trends, and analyzed competitive landscapes to ensure products and pricing range were market savvy to sustainable drive revenue growth.

Additional Experience

Community Support Assistant (2017-2020) MARC Inc. of Manchester, CT – Assisted clients with disabilities in daily activities along with support on finances, proper nutrition, and medical needs. Worked with clients on setting goals, providing advocacy and support to ensure clients reached their goals.

Case Management Intern (2017) Commission on Human Rights and Opportunities, Hartford, CT – Performed diverse administrative tasks such as database management, word processing, managed projects, and took dictation in shorthand or by machine and transcribe information. Conducted interviews with clients, reviewed records, conducted assessments, and worked in coordination with professionals on the evaluation of both the mental and physical conditions of clients and patients.

Volunteer Experience

Bob’s Discount Furniture Outreach/Charity House of Bread Soup Kitchen Commission of Human Rights & Opportunities (CHRO)

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