Customer service representative

AW Aplonda Williams-Famous

Columbus, OH ***** 614-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

// Objective // I am a friendly customer service representative with many years of experience working in the industry. Detail-oriented professional with positive attitude and excellent verbal and written communication skills. I have extensive knowledge and experience in a variety of customer service softwares. An energetic team player wising to continue my career ensuring customer satisfaction. // Experience // _ Behavior Specialist _ Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

SKILLS Customer service

Transferable skills

Supervisor

Problem solving

Conflict management

Answering multiple phone lines

Time management

Microsoft, Word, PowerPoint and

Excel

Assembly and Production

Warehouse Environment Safety

Health and Safety

Operations Support

Occupational Health and Safety

Quality Assessment and

Assurance

Data Accuracy

Materials Handling Safety Training

Inspect Material

Product Verification

Warehouse Operations

Inspecting Tickets

Inventory Organization

Conveyor Systems

Operational Efficiency and Safety

Machine Control Software

Outgoing Shipments Oversight

Investigating Discrepancies

Logistics

WORK HISTORY WAREHOUSE ASSOCIATE 10/2022 to CURRENT Amazon West Jefferson, OH

Operated box or straight trucks and cargo vans.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Entered quantity received against purchase order in computer system. Consistently lifted materials weighing as much as Number pounds. Performed inventory control, such as counting, and stocking merchandise. Assembled orders and packed items for shipment, conveying orders to shipping personnel

Prepared orders for shipment by picking, packing, and labeling merchandise.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Checked packages and merchandise for damage and notified vendors. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. NIGHT AUDITOR/ GUEST SERVICES 07/2021 to 01/2022

First Hospitality Columbus, OH

Worked the, from 11pm to 7 am daily; occasionally worked other shifts

-Greeted guests upon arrival, assisted with check-in and check-out, received credit card payments, and answered guest inquiries -Answered telephones, including the fulfillment of room service, concierg services, or complimentary amenity requests by hotel guests; instructed guests services staff in order to fulfill requests quickly -Maintained necessary records and reviewed the books daily to ensure that they remained balanced -Skillfully handled customer complaints; prioritize customer satisfaction by honoring room change requests and offering upgrades or rewards when possible _

Developed and maintained positive relationships with guests for satisfaction.

Trained new staff members in customer service techniques and hotel operations.

Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Entered and updated sensitive customer information during check-ins and room changes.

Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Introduced customers to resort amenities with pleasant and helpful demeanor.

Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Oversaw night auditing of daily room occupancy and hotel revenue. Monitored hotel's budget and financial records.

Generated and printed daily financial reports to track hotel performance. Updated customer accounts with add-on room charges, minibar use, and room service bills.

BEHAVIORAL HEALTH TECHNICIAN SUPERVISOR 11/2021 to 04/2022 Hittle House LLC Columbus, OH

Worked one-on-one with disabled patients to assist them in achieving social functions; established trusting relationships with patients and their families -Employed cultural sensitivity when working with patients from various backgrounds; included all family members, including minors, in establishing positive reinforcement and interactions _ Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.

Applied de-escalation and limit-setting techniques to promote patient cooperation.

Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.

Searched resident belongings prior to and during stays. Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being. Completed documentation for every incident and forwarded to correct personnel for review.

Developed and maintained positive relationships with clients to create safe and supportive environment.

Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Performed scheduled patient safety checks and documented results to establish patients' well-being.

Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Built and maintained positive staff relationships to promote teamwork and better serve clients.

Prepared and submitted daily Type reports to management. Conducted client rounds to check on residents.

WAREHOUSE WORKER 10/2019 to 03/2021

PSEB

Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records -Matched quantities and details of stock being shipped out against clients' invoices -Used wireless radio frequency equipment to communicate with colleagues -Maintained the warehouse and inventory in an organized way to ensure ease of identification and reduce loss due to expiry -Used logistics and inventory management software to sequence delivery orders and establish a first in last out approach _

Staffmark 03/2004 to 10/2018

Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records -Maintained, serviced, and cleaned the warehouse, forklifts, manual jacks, and trucks -Used warehouse equipment to offload incoming raw materials and packaging from trucks and delivery trailers -Liased with operations and production departments to ensure all finished products were in the warehouse on time and raw materials were delivered as required -Used logistics and inventory management software to sequence delivery orders and establish a first in last out approach // Education //

EDUCATION Medical Assisting

University of Phoenix, Tempe, AZ

Administrative Assistance And Secretarial Science

Penn Foster Career School, Columbus, OH

CERTIFICATIONS First Aid/CPR Certified

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