Ileana Correa Rijana

*** ****** **** ******, ***. 303; Mooresville, NC 28117

Cell 859-***-**** adxn4o@r.postjobfree.com

Objectives

As a global supply chain and operations management professional I seek to work for an organization that embraces creativity, innovation, teamwork, change, customer focus and a quality philosophy. I am a goal and results oriented individual looking to grow businesses, adding value to both customer and organization, reducing overhead costs, creating differentiation, and competitive advantage. Diversity programs are an integral part of my career life; building alliances and partnerships with internal and external customers is very important to me as is developing members of the organization.

Background

Professional with over 20 years of managerial, supply chain, operations, import/export, sales, marketing, and World Class customer service experience in the USA and Latin America. A proven leader in creating sustainable, profitable growth, leading and guiding employees to team work. A high profile leader accustomed to developing synergetic partnerships and implementing diversity programs. Led DI Logistics, Inc. to growth through the application of Lean Sigma initiatives to process improvement, quality, and excellent customer service; focused on creating differentiation and competitive advantage within the Supply Chain and transportation industries.

Core Competencies

FLUENT IN ENGLISH AND SPANISH; WORKING KNOWLEDGE OF PORTUGUESE

Team Leader and Team-work oriented

Experience in Customer and Supplier Diversity integration programs

Excellent communicator and Negotiator in Spanish and English

Project Management Skills

Strong Analytical skills; strong ability to solve problems, brain storm and team-work

Strong combination of operational, strategic leadership and business capabilities

Customer & Partnering Experience - Excellent customer service skills

Business experience initiating, negotiating, and managing partner relationships at strategic level

Organizational agility and credibility - strong impact & influencer

Lean Six Sigma and Total Quality Management (TQM)

Highly adaptable to different working environments, able to multi-task effectively

Natural ability to act immediately on new business opportunities and problems

Experience in Customer and Supplier Diversity integration programs

Excellent communicator and Negotiator in Spanish and English

Fluent in English, Spanish, and some knowledge of Portuguese and French

Excellent writing and presentation skills

Strong ability to work under pressure

Computer Literate: LOGIS, Microsoft Word, Excel, Power Point, Lotus Notes, and Oracle/SQL.

SAP Business processes (SAP/ APO). Sales forecasting, production, inventory control, sales, and distribution.

Summary of Experience

Over 25 years’ experience in Logistics (Import/Export and Transportation), supply chain optimization, and rate negotiating activities (E-bid )

Managed large projects in supply chain integration and optimization with SAP

Project owner – Business creation/ startup – SPES LOGISTICS and DI Logistics – Leadership

Business Development on startup companies with sales of over $8M in the first 18 months

Analyze, manipulate, and manage data for customer reports and logistics processes

VP of Operations – Optimizing organization resources to meet customer needs through strategic planning, implementation, and control.

Recruited and managed over 100 people at a time providing leadership, counseling, and training.

Aligned organizational strategic goals to operations and sales to introduce TQM and Lean systems

Created new business value for DI Logistics in less than five months after beginning operations

Manage multi-million dollar accounts in supply chain and distribution activities

Obtained net revenue of $1,250,000 during first year of operations at DI Logistics – through sales and direct customer initiatives

Operations Management and Supply Chain Management with focus on Lean Sigma process improvement

Manage stocks and inventories with SAP being able to reduce 25% of the inventory carrying costs

Inventory management at five Marine Terminals in the US

Distributed over 1,000,000 metric tons of Eucalyptus pulp in 2004

Negotiated services, quality, and rates in transportation and telecommunications

Obtain cost effective rates and company savings in over $450,000 in 2004 on ground transportation

Leader in sales and distribution for Canada, and Mexico obtaining record sales of $5,000,000 in Eucalyptus Pulp in 2004

Work Experience

Amazon – Fulfillment Center - (CLT4) - Charlotte, NC

FC Associate I, L1 – Feb 2022 – Present

Worked inbound (Stowing)

Worked Outbound (Picking)

Selected Career Benchmark

oFocused on following 5S and Gemba Walks

Solis Logistics, LLC – Charlotte, NC

Supply Chain and Logistics Consultant – Dec. 2020 – Dec. 2021

Expanded operations to Europe and Africa

Working with several NGOs to improve the quality of life of endangered

Working with local organizations to assess the habitat quality in several national parks

Established relationships with local groups to embark in new relocation projects.

Selected Carriers; warehouse locations, supplier diversity programs.

Working with 3PL and 4PLs to expand warehouse operations and distribution centers

Selected Career Benchmark

oDesigned a logistics plan to relocate elephants back to their old habitat in the Nyungwe National Park in Rwanda.

oCollaborated in the creation of a new project to relocate endangered animals to new areas

oOffered opinions in Supply Chain and Logistics for the safe relocation of animals.

oSelected suppliers and carriers (global and domestic transportation), negotiated contracts.

oImplemented new WMS, CRM, and TMS such as SAP and TMW

oImplemented Inventory strategies (lean efficiencies) 5S, Gemba Walks, FIFO, AGILE.

Expanded warehouse operations to DCs (10,000 sq. f. +) in strategic locations.

Suntecktts - Charlotte, NC

Operations Manager – Jul 2018 – Nov. 2019

Created job descriptions and wrote a new employee handbook to reflect the organization’s culture, philosophy and policies.

Implemented a new employee training and career path program as part of our retention program.

Established SMART goals with KPIs and new process improvement measures to achieve organizational goals. Use Lean Six Sigma, TQM, 5S, Gemba Walks, and DMAIC principles to leaning processes.

Massive improvement in carrier retention (and matching carriers to loads)

Selected Career Benchmark

oDeveloped and implemented a new strategic plan to change the direction of the company towards a more lean and efficient organization, which focuses on a three-year progressive business growth and a proactive team mentality; focused on excellent internal and external customer service.

o Successfully introduced significant changes in the way we do business intending to eradicate waste: of time and resources.

Cogent Analytics, Greensboro, NC

Project Manager - July 2017 – Jan. 2018

Designed Strategic Plans for each client, focusing on industry, issues, and ROI.

Lead, managed, coached, and trained owners and personnel to follow new objectives, used Change and Risk management principles.

Adopted Tony Robbins DISC Assessment to identify the personality and traits of employees to see if they were a fit in their current position or changes needed to be made.

Selected Career Benchmark

oMonitored and controlled performance with goals and KPIs.

oAnalyzed financial situation of small & medium-size businesses ($1M - $5.5M)

oImplemented training programs for upper management – focused on individual career paths.

oImplemented a Master Project Plan tailored to each specific customer in their industry.

Implemented new process improvement to increase sales and customer management

LTL Express, LLC – Winston Salem, NC

VP of Logistics and Sales – July 15, 2016 – June 30, 2017

Start up new terminal for LTL Express in NC

Improve business ROI through sales

Lead training program for sales representatives and dispatchers

Selected Career Benchmark

oMarket expansion in multi-mode transportation, warehousing, and distribution

oSales

oOperational Processes using Lean Six Sigma

oResearch – Carrier Development in the Food Refrigerated Market

oCreate synergies with carriers to deliver better pricing and service to customers

Enhanced Carrier – 3 PL relationships

Process Improvement in customer relationships

SOLIS Logistics, LLC – Knoxville, TN

Owner, May 8, 2015 – June 30, 2016

Start up new transportation brokerage business for my family

HR responsibilities; hiring, training, evaluating, and motivating personnel

Lead training program for sales representatives and dispatchers

Selected Career Benchmark

oMarket expansion in multi-mode transportation, warehousing, and distribution

oSales

oOperational Processes using Lean Six Sigma

oResearch – Carrier Development in the Food Refrigerated Market

oCreate synergies with carriers to deliver better pricing and service to customers

Enhanced Carrier – 3 PL relationships

Process Improvement in customer relationships

Designed KPI metrics for employees, carriers, and customers

May through December 2015 yield $548,800 in sales

SPES Logistics, Miami, FL

National Business Development Manager, May 2013 – May 2015

Start up new brokerage business (transportation)

Lead training program for sales representatives and dispatchers

Selected Career Benchmark

oHiring and developing the work force

oMarket expansion in multi-mode transportation, warehousing, and distribution

oSales

oOperational Processes using Lean Six Sigma

oResearch – Carrier Development in the Food Refrigerated Market

oCreate synergies with carriers to deliver better pricing and service to customers

Enhanced Carrier – 3 PL relationships

Process Improvement in customer relationships

Designed KPI metrics for carriers and customers

2013 – 2015 yield $8.6M in sales

RWI Transportation, Wilder, KY

Senior Logistics Consultant, Sept. 2011 – May 2013

New business development

Implementation of new services in transportation

Lead mentorship program for new sales people

Selected Career Benchmark

oMarket expansion in Refrigerated Food Transportation for LTL and Intermodal

oSales

oOperational Processes using Lean Six Sigma

oResearch – Carrier Development in the Food Refrigerated Market

Enhanced Carrier – 3 PL relationships

Process Improvement in customer relationships

Designed KPI metrics for carriers and customers

Working on developing an International Division/Freight forwarders and NVOCC

2008 -2009 yield $1.25M in net revenue

Sataria 3PL, Indianapolis, IN

Operations and Account Management, Dec. 2010 – Sept. 2011

Organizational Analysis

Strategic Planning with focus on Change Management

New business development and Operational Processes

Selected Career Benchmark

oMarket expansion in Refrigerated Food Transportation for LTL and Intermodal

oSales

oOperational Processes using Lean Six Sigma

oResearch – Carrier Development in the Food Refrigerated Market

Enhanced Carrier – 3 PL relationships

Project Management

Introduced innovative Customer Relationship improvement processes

Self Employed, Miami, Fl.

Integrated Supply Chain and Operations Consultant, Sept. 2009 – Dec. 2010

Organizational Analysis

Strategic Planning with focus on Change and Risk Management

New business development activities on behalf of clients

Selected Career Benchmark

oMarket expansion

oSales

oBusiness plan creation & submission,

oProduct development & implementation,

Developed new markets and products for clients in diverse markets

Created Supplier Alliances

Project Management

Trained business’ personnel in new process improvement methods

DI Logistics, Inc., Miami, FL

Vice President of Operations, Feb. 2008 – July 2009

Strategic Plan Development and Implementation – Goal Setting and Control

Business Development and Administration of DI Logistics as a new Carrier and 3PL

Recruiting and managing employees – developing and training for success

Proven track record of achieving results and managing teams in a fast paced environment

Aligned organizational strategic goals to operations and sales to introduce TQM and Lean systems

Ramped up immediately on new business opportunities and problems

Created new business value for DI Logistics in less than five months of operations

Created supplier and customer alliances/partnerships based on trust and innovative processes that focused on win-win scenarios.

Human Resources and Recruiting – Diversity management of over 100 people

Set operating strategies for Competitive Advantage adding value to the organization

Evaluate training processes for new hires

Introduction of change management through a lean logic

Implement benefit plan for employees

Implement incentive packages for drivers based on fuel gallon/mileage performance

Oversee implementation of new accounting and financial procedures

Study business opportunities for warehousing, cross docking, and other logistics services.

Create standard operating procedures for the business and customers focused on mutual goal achievement

Analyze financing and investing opportunities

Represent DI Logistics at Department of Transportation’s Audit

Work with CFO and CEO DI Logistics’ budget for 2009

CH Robinson World, Mobile, AL

Transportation Sales and Business Development, Aug. 2006 – Feb. 2008

Sales of different modes of transportation to new customers

Evaluate transportation costs and oversee carrier performance

Business Development as part of the sales responsibility

Explore customer needs and implement them

Customer satisfaction evaluation

Provide new services according to customer needs

Aracruz Celulose USA Inc., North Miami Beach, FL

Sales and Logistics Coordinator, Apr. 2002– Apr. 2006

Sales and logistics coordinator for all distribution of Eucalyptus pulp to the USA, Canada, and Mexico

Involved with the Business processes on SAP environment.

Worked with Sales forecasts; production planning; shipping plans; data analysis; inventory and stocks; accounting activities and reports on SAP for customers such as Kimberly Clark, P&G, International Paper, Georgia Pacific, among others

Handle Technical Data and overall Customer Service issues.

Locate transportation carriers and negotiate rates to various points in the US, Canada and Mexico

Interact with Seaports/Terminals to coordinate on time shipping of trucks and rail cars and stock controls.

DANZAS–AEI, Houston, TX

Air Export Agent for Compaq / Dell Accounts, Nov. 1998 – Feb. 2002

Supply Chain control for Compaq and Dell Computers

Handle Export documents such as invoices, master airway bills, certificate of origins

Effectively implemented new procedures for accurate tracking system of shipments and better customer service reports

Handled all USAID/US EMBASSY special projects to the Middle East and Africa

*** 1980 through 1997 – worked for President of Peu. Entel Peru, and ATT Andinos opened development opportunities in South American and Caribbean countries. Details available upon request.

Education

MBA-Global Management – December 7, 2010 thru December 3, 2012- University of Phoenix Online – GPA 3.72

Bachelor of Science in Business –Supply Chain and Operations Management,

2007 – March 2010 - University of Phoenix Online. GPA 3.98

Associate Degree in Business, March 2005 thru January 2007, Western International University (Online), GPA 4.0

Strategic Selling using Six Sigma – Miller & Heiman - Mobile, AL August 2007

Exponential Sales Negotiations – Baybank Group – Atlanta, GA June 2007

SAP Applications for Inventory controls, Supply Chain, and Sales & distribution management, 2003, Aracruz Celulose USA, Inc., Miami, FL

Associations

Cambridge, Who’s Who Honorary Member since 2010

USA Honor Society

Alumni University of Phoenix

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