SHANA EPPS
SCHEDULING
COORDINATOR
*********@*****.***
Negaunee, Mi 49866
CONTACT
I would like to secure a challenging
position in an organization to
expand my learnings, knowledge,
and skills. Secure a career
opportunity to fully utilize my
training and skills, while making a
significant contribution to the
success of the company and the
lives of others.
CAREER OBJECTIVE
Scheduling Coordinator
LHC, Marquette, Mi
Direct Care Worker
Hill Country MHDD center, Kerrville, Tx
Medical Assistant/Recovery Supervisor
Origins recovery center, South Padre island, Tx
EXPERIENCE
March 2022 - Present
Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
•
Scheduling appointments for patient consultations, procedures and visits with medical personnel
•
Liaise and coordinate with health care professionals about
• schedules, patients and any changes
Accept and submit insurance claims and payment, as well as perform billing duties
•
• Resolve scheduling conflicts as they occur
March 2019 - June 2021
• Support patient health and safety.
Accompany patients to treatment, activities, and appointments on and off facility grounds.
•
• Teach patients daily life skills like personal hygiene and nutrition.
• Teach, model, and promote acceptable behaviors and verbal skills. Write notes describing patient activities and their progress toward recovery goals.
•
• Provide care to psychiatric patients
• Provide psychological support to patients and their families
• Transcribe doctor's orders, review charts
• Administer medications or treatments as directed Monitor patient progress and document changes to behavior or
• health
January 2015 - January 2019
• Using computer applications.
• Answering telephones.
• Welcoming patients.
• Updating and filing patient medical records.
• Coding and filling out insurance forms.
• Scheduling appointments.
• Arranging for hospital admissions and laboratory services.
• Handling correspondence, billing, and bookkeeping
• Teaching 12 step class
• Driving clients to appointments
• Entering patient info in ERS
Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
•
Monitored supply inventory for low stock and worked with staff to reorder.
•
Worked interdependently with other professionals to provide quality
• health care to patients.
Provided patient education and after visit care instructions to foster care continuum.
•
Triaged patients and performed vital checks for patient flow facilitation.
•
High School Diploma
Negaunee high school, Negaunee, Mi
EDUCATION
June 2003
ADDITIONAL SKILLS
• Dependable
• Administrative skills
• Communication skills
CERTIFICATIONS
• CPR & Firat Aid