Miss Joey Capo

**** ********* ******.

Coconut Creek, Fla. 33066

201-***-****

adxn4g@r.postjobfree.com

Summary: 20+ years experience in areas of

credit/collections, customer service,

contract negotiations, sales

Work Experience:

Account Manger

April 2019- March 2020 Yates & Schiller PC

Boca Raton, Fl.

. Managed portfolio on all collection accounts ie collections/customer

service

Pet Grooming Host

June 2017- April 2019 Bella’s Pet Grooming

Deerfield Beach, Fl

Managed all aspects of the salon ie appointments, human resources, payroll et al. TRUE PET LOVER

Operations Manager

June 1999 - Feb. 2017- ACA Recovery, Hackensack, NJ

• All office procedures i.e. A/P, A/R,

• Develop incentives to increase company profits

• Dealing with clients/Debtor Complaints/Debtors Attorney’s

• Handling all client needs

• Tracking collector performance*Dispensing work to collectors

• Importing new work on disc from clients

• Contact new clients to sell our services

Supervisor-Collector

10/1989-6/1999 – JDR Recovery/NCO, Ramsey NJ

• Researching and location several accounts by utilizing TRW,EQUIFAX,

and/or Trans Union credit reporting agencies

• Responsible for many different types of collection accounts, (default

credit cards, bank loans, charge accounts, insufficient checks, student

loans, private label accounts).

• Developed/maintained incentive programs within the department of

increase company profits

• Interviewing/hiring and training new employees

• Preparation and evaluation of daily log report

• Heavy phone communications

• Delegating responsibilities and troubleshooting

• Promotion: to Supervisor within 3 years

Skills: Mirco Soft/Excel/Word.

Member of the CRT Passaic County Sheriff Dept.

References upon request

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