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Vice President Customer Service

Location:
Leesburg, FL
Posted:
June 12, 2023

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Resume:

Dwight

Davis

Global Executive

Dwight Davis

EXECUTIVE LEADER BUSINESS TRANSFORMATION STRATEGY OPERATIONS

469-***-****

adxn4f@r.postjobfree.com

Skills

Business Strategy & Tactical Execution, Team Building, Mentoring & Leadership, Strong Oral, Presentation & Negotiation Skills, BSS, OSS, Network Operations, IT Operations & Program Management Cross-Functional & International Leadership, Network Design & End-to-End Integration, Budgeting, Forecasting & P&L Responsibility ㅡ

Experience

Tactura Solutions / Senior Partner

November 2017- PRESENT, Dallas, TX

Provided leadership and strategic guidance to drive revenue growth in the public sector through the development of innovative solutions, agile delivery, and world-class customer service.

Successfully developed and deployed several Internet of Things (IoT) solutions within 30 days, surpassing previous best deployment time of 4 months.

Served as a consultant on a $336 million private development project in the southern sector of Dallas, contributing to the Red Bird Park Dallas Executive Airport - The Sports Plex.

Acted as Chief Technology Officer for a $150 million public/private development project in Kaufman, Texas.

Achieved a 200% increase in the Tactura partnership program within a year, resulting in 60% year-over-year revenue growth. Ericsson / Vice President Global Professional Services TV & Media April 2014 - November 2017, Plano, TX

Created a world-class professional services organization capable of delivering complex media solutions from low-cost centers in Eastern Europe and Asia.

Developed and implemented a global service validation lab to minimize errors in customer environments and reduce bug fixing cycles, resulting in improved customer satisfaction and profitability. Implemented a right shoring model, leveraging lower-cost global delivery centers, to increase Ericsson TV & Media Service profit margins by 25%.

Streamlined organizational structure to improve global delivery and enable faster response and agile delivery to customer needs, resulting in a 30% improvement in delivery efficiency.

Ericsson / Vice President Consulting & Systems Integration April 2014 - January 2016, Plano, TX

Led the delivery of the most ambitious IP video project in the world, providing comprehensive, customer-driven, reliable, and seamless entertainment experiences across multiple devices. Developed and executed delivery strategies and processes from pre- sales to realization, ensuring successful project outcomes. Managed the delivery of services within Consulting & System Integration (CSI), achieving over $250 million in revenue. Successfully managed and motivated diverse teams of nearly 300 people, both in line and matrix capacities, and evaluated third-party relationships to ensure business objectives were met. Comverse / Global Vice President BSS & Services

January 2013 - March 2014, Mt. Laurel, NJ

Restructured the global delivery organization to improve project delivery timelines, quality, and customer satisfaction. Established a centralized PMO and implemented gating processes to improve project lifecycle management and reduce delivery costs by 40% within 12 months.

Alcatel - Lucent / Senior Vice President

May 2011 - May 2013, Mumbai, India, & Plano, TX

Handpicked by ALU leadership to spearhead the capital build-out for an India-based Telecom Company within a two-year timeframe. Established an end-to-end Program Management Office (PMO) structure, defining and implementing "best practices" to govern projects and programs, facilitating the creation of a new 4G Telecom Company. Orchestrated the planning and execution of a $5 billion infrastructure capital build-out, growing the team from 10 to 3,800 employees in just 14 months.

Successfully initiated a proof-of-concept trial project, delivering an organization and network/platform architectural blueprint. Formulated an execution plan that launched a multi-phased pan-India network and services project in 2011.

Alcatel - Lucent / Senior Vice President Multi-Media & Network Delivery Americas

January 2009 - May 2011, Plano, TX

Led and directed the end-to-end integration of IPTV, Network Design, and Optimization for wireline and wireless solutions across the Americas.

Focused on business development, program management, third-party management, architecture, solution validation, and deployment, with P&L responsibility.

Delivered $120 million in wireless revenue for Lucent's Network Design, Integration, and Optimization Services project, catering to Tier 2-5 and multi-media cable markets.

Led a team in executing the largest IPTV deployment of high-definition programs, multi-screen capabilities, and advanced IPTV features to over 10 million subscribers across 15 U.S. markets, generating $110 million in revenue.

Directed the development and implementation of IPTV solutions for Tier 2-5 and lower telecom markets in the Americas region. Generated

$65 million in revenue in 2009, covering end-to-end project management for ALU Triple Play Network, OSS/BSS, Security, and extended applications.

Education

University of Maryland - College Park, MD / BA

PROFESSIONAL DEVELOPMENT

Babson College - Wellesley, MA

Genuity Executive Leadership Development Program

Board Appointment

South Point Park, LLC, Dallas, TX - 2023

Tactura Solutions, LLC, Dallas, TX - 2018



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