Branch Manager- PNC Bank

Professional Objective

To build upon my existing financial service skill set in personal banking, management, generating sales and transaction execution, leading to increasingly responsible positions in finances.

Summary of Qualifications

Outstanding financial service representative with an emphasis in providing high-quality attention to customers and their needs. Committed in building long-lasting relationships with customers by providing informative guidance in banking solutions. Excellent team player when collaborating with team members in reaching desired goals. Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability. Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.

Skills and Abilities

Strength in handling cash.

Exceptional customer service.

High motivated to achieve sales goals.

Ability to learn rapidly.

Experienced with Microsoft Office Applications.

Able to use Windows/Mac.

Professional Experience

PNC Bank Branch Manager 04/18 – Present

Provide banking account services to customers face to face and over the phone.

Make sales referrals, cross-sell financial products and introduce banking services to customers.

Securely handle cash transactions and accurately log them for record keeping.

Manages priorities through planning and execution to drive all aspects of branch performance

Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.

Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.

Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice-oriented consultation that improves client financial stability.

Participate in business development and client outreach.

Responsible for acquiring and retaining talent through effective onboarding, coaching and development

First Convenience Bank Asst. Branch Manager 03/15 – 4/18

Provide banking account services to customers face to face and over the phone.

Make sales referrals, cross-sell financial products and introduce banking services to customers.

Securely handle cash transactions and accurately log them for record keeping.

Participate in business development

Retaining talent through effective onboarding, coaching and development

Walgreen’s Pharmacy Cashier/Head Photo Specialist 08/12 – 03/15

Greeted customers when entering or leaving establishment.

Processed film and developed photographs.

Resolved customer complaints, guided them and provided relevant information.

Educational Background

University of Mary Harding Baylor Bachelor of Science in Nursing 2012

Girls and Boys Preparatory Academy High School Diploma 2011

Awards and Recognitions

Valedictorian High School Graduate

Walgreens - Employee of the month (Earned five times)

First Convenience Bank - Employee of the month

First Convenience Bank - District Employee

First Convenience Bank - Super Seller Award

First Convenience Bank - Top Money Maker Award

PNC Bank- Top overall Sales

PNC Bank- Top banker in region

PNC Bank- CXI branch winner 3 consecutive quarters

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