MICHELE BOWEN

Holiday, FL ***** · 603-***-****

Email: adxmzj@r.postjobfree.com ·

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

EXPERIENCE

9/7/2021 – 2/6/2023

REMOTE LEAD SCHEDULER, elite cxs

Elite CXS is an innovative company that has a fresh take on the customer experience. Their focus improvement on the customer journey including the monitoring, measurement, and management of the customer experience.

Assisted the Director of Operations with various tasks.

Lead a Team of IC schedulers/recruiters.

On-boarding of new employees

Contacted and matched evaluators to available assignments.

Briefing evaluators on individual client program scenarios.

Recruiting for specific area and/or client projects.

Explaining the role and expectations of mystery shopping

Scheduling client evaluations

Monitoring the status of assigned shopping assignments.

Follow-up on assigned shops that have not been completed or received.

7/27/2015 – 3/17/2020

REMOTE SCHEDULER/RECRUITER, ATH POWER CONSULTING

ath Power Consulting is a premier provider of CX solutions, including survey and mystery shop research, competitive intelligence, compliance testing, market analyses, social media monitoring, training and development, and strategic consulting.

●Facilitate the recruitment and training of evaluators.

●Respond to evaluators correspondence in a timely and professional manner.

●Schedule evaluators in concert with program objectives

●Respond to evaluators correspondence and concerns and work with them to identify the best solutions.

●Monitor and track weekly, monthly, and quarterly deliveries for numerous clients.

●Update and maintain accurate schedules and management reports.

●Partner with team members to ensure clear, accurate, and professional communications.

12/1/2013 – 7/2015

RECRUITER/SCHEDULE MANAGER/CSR, WORKERS NEST

Workers Nest provides remote customer service, sales and technical support to multiple clients.

●Provided Remote Call Center support for Turbo Tax

●Addressed and resolved customer service inquiries in a timely and professional manner.

●Managed customer service team of 100

●Developed creative recruiting strategies to meet staffing needs.

●Managed all phases of recruitment, which included monitoring and defining hiring needs.

EDUCATION

JANUARY 2010

MASTERS, BUSINESS ADMINISTRATION, Univeristy of phoenix

JUNE 2005

BACHELOR’S, BUSINESS ADMINISTRATION, university of phoenix

SKILLS

Active Listening

Data Entry

Teambuilding

Planning and Coordination

Written Communication

Critical Thinking

Dependable and Responsible

Self-Motivated

Decision-Making

MS Office

Flexible and Adaptable

Excellent communication

List one of your strengths

ACCOMPLISHMENTS

Achieved Results by completing Task with accuracy and efficiency.

Documented and resolved Issues which led to Results.

REFERENCES UPON REQUEST

Contact this candidate