RONDALE PRITCHETT

845-***-****

adxmym@r.postjobfree.com

github.com/Ronniep25us

linkedin.com/in/rondalepritchett

EDUCATION

Associate of Business & Music, Orange County Community College

CERTIFICATIONS

IBM Cybersecurity Tools & Cyber Attacks Professional Certification

Description: Completed the IBM Cybersecurity Tools & Cyber Attacks Professional Certification course to gain knowledge of various cybersecurity tools and techniques, and how to defend against cyber attacks.

CourseCareers Practical Help Desk Professional (PHDP) IT Certification

Description: Completed the CourseCareers Practical Help Desk Professional (PHDP) IT Certification course to learn how to provide excellent help desk support, troubleshoot hardware and software issues, and manage support tickets effectively.

PROJECTS

Project: Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines

Description: Successfully implemented a help desk ticketing system using osTicket and Azure Virtual Machines. Configured IIS and integrated Active Directory for user authentication and file permissions. This project demonstrates my ability to manage support tickets and troubleshoot software issues.

Project: Implementing Active Directory (On-Premises) in Azure

Description: Successfully implemented an on-premises Active Directory environment in Azure using PowerShell scripts to configure and manage domain controllers and group policies. This project demonstrates my experience with Active Directory and PowerShell scripting.

EXPERIENCE

IT Support Specialist,T&D Legacy Properties (2/22 - Present)

Provide help desk support to employees via phone, email, and in-person. Create new user accounts and maintain access and security for active directories and applications. Monitor application queues and handle incoming email and chat requests for assistance. Communicate with users to remediate issues and document software defects. Deploy and install workstations in offices and client locations.

Building Service Worker, Enlarged School District of Middletown (9/20 – 2/22)

Serviced and cleaned classrooms, bathrooms, and offices daily. Served as a frontline worker and provided daily sanitation of premises against Covid-19 infection. Provided snow removal services for school grounds during inclement weather events.

Customer Service Representative, Anthem Blue Cross (2/20 - 9/20)

Served as the primary point of contact for customers with health plan inquiries, medical claims issues, and claims adjustments. Demonstrated excellent communication skills, empathy, and patience in resolving customer issues and providing timely solutions. Consistently met and exceeded customer satisfaction metrics and performance goals.

Event Manager / Service Agent, Visionari Music Entertainment (4/06 – 1/20)

Contract negotiation for all events. Artists booking and event development. Online marketing and event promotion.

Customer service and administrative support for all clients in support of event development. Event management and playlist development support for all events.

Computer Analyst / Project Manager, Sprint Pcs (6/99 – 3/06)

Managed cell phone project builds in site development for the Northwest New Jersey region. Secured site leases and obtained multiple town zoning approvals in the Northwest region. Data Entry and data management of the National Site Database (NSD) entering progress data and generating progress reports for upper management. Created G drive which centralized all daily administration for team members and upper management.

SKILLS AND TECHNOLOGIES

Technical Skills:

Microsoft Office Suite

Help Desk Support

Azure (Virtual Machines, Virtual Networks, Network Security Groups, Firewalls, ACLs)

Active Directory (On-Premises and Azure)

Windows 10

Troubleshooting

File Permissions

Software installation and configuration

Soft Skills:

Customer Service

Technical Support

IT Support

References

Jermaine Washington 646-***-**** (Police Officer) (NYPD)

Jerome Peterson 310-***-**** (Security Guard)

Joe Banks 845-***-**** (Mortgage Broker) (Banks1stop)

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