Front Desk Control Specialist
Resume:
MARITZA GONZALEZ
Kindred, Fl. 34744
adxmyc@r.postjobfree.com
Objective: My objective is to obtain a position within a challenging environment in which opportunities for advancement can be made.
Work History:
A Ray Textiles: November 20
th
2021 - June 20
th
2022
Quality Control Specialist
•Controlled textile quality with special attention to detail on wedding dresses and formal wear.
•Communicated with management to ensure deadlines were met and discuss problem solving.
•Assured all company guidelines were being followed. Value Car Rental: June 2019 - June 2021
Car Rental Agent
•Generated contract for new and existing customers.
•Met and/or exceed monthly sales quota by introducing different options to customers or upgrading their choices to better meet their needs.
•Delivered 100% customer service satisfaction to ensure repeat service.
•Handled office inventories and reports for management with discrepancies that needed upper- management attention.
•Created daily vehicle inventory to assure all vehicles were accounted for.
•Maintained a log of vehicles that required servicing and ensuring appointments were scheduled for repairs or maintenance.
•Worked with management team on weekly bases to improve performance and generate sales
•Developed customer relationships to expand clientele.
•Basic office duties such as but not limited to: filing, answering multiple phone lines and emails. Lands’ End: November 11, 2012- September 2016
Sales Agent
•Assisted customers with high end purchases, using our P.O.S. system, collected payments.
•Engaged with schools and other businesses with Logo orders. Created online accounts for special orders by researching for best options, bringing back repeat sales.
•Modified store visuals to ensure sale and/or new item promotions to help strengthen sales.
•Converted returns to sales by evaluating customer needs and offering them other options/promotions.
United Temp/Lowes Royal Pacific Resort: 07/2011 thru 02/2012 Housekeeping Supervisor
•Inspected rooms to ensure quality expectations of guest were being met.
•Documented available rooms in computer for front desk agents.
•Assisted front desk with arriving guest by inputting information in the system to create door keys and collected payments.
•Formalized schedules and payroll for employees.
•Handled housekeepers room assignments to include special accommodations, privacy of special and V.I.P. return guest.
•Reported any maintenance problems and followed up with department manager to ensure they were being handled in a timely manner for immediate occupancy. Education:
● Received diploma at El Redentor Orlando Fl
● Received awards and work certificates
Bilingual
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