Customer Service Sales Assistant

DAWN ROSENBERGER

(Nee: Wagar)

**** **** **** ******, *********, IL 61008 • 815-***-**** *******************@*****.*** EXPERIENCED PRINT PROCUREMENT PROFESSIONAL

CLIENT CENTERED • DETAIL DRIVEN • LEADER • MENTOR • HIGHLY EFFECTIVE PROFILE

More than 25 years of progressively responsible experience in print production and procurement for small to large national corporations.

Extensive experience analyzing and determining client specific needs and organizing projects to ensure completion within strict deadlines and in a cost-efficient manner. Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels. Possess an outstanding blend of organization, prioritization, leadership and interpersonal skills. Proven ability to simultaneously manage multiple levels of responsibilities and duties in a fast- paced environment.

Mentor and lead teams by example and with integrity to deliver service excellence. Consistent success is rooted within the concept of quality, continuous improvement and effective process enhancements.

Core Competencies

Print Lifecycle Management

Cross-Functional Collaboration

Sales & Marketing Print Material

Project Management

Client Services & Customer Satisfaction

Vendor Relations

CAREER TRACK

Taylor Corporation, IL, 2016 to 2023

Team Lead, Sourcing

Maintained the Sourcing Analyst role when Staples sold our division to Taylor Corporation Utilized Source Express/Omni Source or the V1000 for quote opportunities. SBA Sourcing Analysts are required to track and upload final quotes into the RFQ Access database. Kept project History/ Events Log up to date. Learned and understood and support all Sourcing processes and initiatives

Been a Sourcing resource by assisting Senior Sourcing Analyst as needed on RFP/RFQ opportunities and/or implementations as required. Consistently communicated with Sales on opportunities to understand their selling strategy so that I could source these projects with appropriate suppliers. Partnered with Sales to build relationships; been innovative and collaborative. Offered alternative pricing/production suggestions to show value. Actively and positively participated in all team meetings and team building exercises. Shared best practices and success stories with your peers and management. Provided feedback to other Sourcing Analysts when that feedback was solicited i.e., vendor selection, product information, etc. . Been supportive of our Customers by providing a positive experience, as well as, ensuring that the quality of

work produced is accurate, complete, and timely. Consistently met or exceeded all published SLA’s. Communicated and collaborated effectively, both orally and in writing, to Sales/Customer Care. Summarized efforts to the requestor to show value to what Sourcing does for them. Utilized ACCESS database to show action taken to support this objective by offering alternatives and solutions to Sales.

Staples, Elgin, IL, 2007 to 2016

Sourcing Analyst

Recognized with 10 awards before retirement of awards program, including Team Player (3), Inspired Excellence (6), and Associate of the Month (1). Successfully achieve SLA goals for 2015. Provided more than 3.5K quotes for print related orders for 2015. Received recognition for outstanding performance while assisting Sales Reps for staff that were transferred or on extended leave.

Drive growth and profitability through accurately utilizing company form and processes to manage print quotes. Efficiently contact numerous vendors for specialty and rush orders. Spearhead cost reduction and production efficiency through determining the most cost-efficient process and methods to create and deliver print orders according to specific needs. Collaborate with Sales Team, Sourcing Analysts and management team to analyze, determine, and deliver products based on individual customer need within strict timelines and budgets. Participate in sourcing calls and brainstorming activities for vendors, solutions, and processes. Charged with responsibility of managing 7 Formal RFP’s, including Kohl’s Gift Cards and Envelope Program, Cleveland Clinic Stationary Program, Kent State Envelope Program, Wicomico Visitor Guides, BDO Stationary Program, and EW Scripps Invoice Mailing. Lead, train, and mentor staff through hosting webinars; coordinate with 2 Sourcing Analysts to create cover sheets for internal forms for sales and vendors. Communicate directly with vendors to determine individual needs and operations. Achieve and maintain detailed internal knowledge of company standards, guidelines, and policies regarding all print production and vendor usage. Consistently log all quotes in appropriate applications.

Additional Selected Achievements at Staples:

Streamlined Staples Canada forms and labels through internal plants. Significantly reduced operational costs through re-quoting Mason Dixon forms to internal plant. Quoted Steak-n-Shake to run through DCS, resulting in 9-10 items ordered quarterly and future plans to send 400 more over the next few months.

Flagstar Stationary was negotiated through Internal Plant for meet or beat pricing. Drafted 248 stocking agreements in 2015.

Meridian (formerly Rockford Forms and Graphics), Rockford, IL, 2004 to 2007 Sales Assistant

Responsible for performing a wide range of print and fulfillment services, including mailer, flyers, business cards, letterhead, specialty envelopes, and commercial printing. Provided superlative customer service and ensured client satisfaction for dynamic customer base. Proactively maintained warehouse, stocking, and restocking of supplies, materials, and inventory. Utilized advanced industry knowledge and expertise to provide accurate cost estimates. Successfully managed vendor relations to support organizational goals, vision, and objectives. EDUCATION & CERTIFICATIONS

Completed courses toward Print Production & Administration through various resources PPC Certification, Staples, Inc.

ADDITIONAL INFORMATION

Additional Training

CP Color Modules (2015)

CP Substrates (2015)

Outlook 2010/2013 efficient email management, Lynda.com course (2015) Managing Time in Outlook, Lynda.com course (2015)

Print Production Essentials, Lynda.com course (2015) Direct Mail, Packaging, Digital and VDP, Prepress and Press Checks, Spot Colors and Varnish, Embossing, Foil Stamping, and Die Cutting (2015)

Negotiation Fundamentals, Lynda.com course (2015)

Honors & Awards

Team Player Certificate, Staples (2008)

2 Team Care Certificates, Staples (2011)

Associate of the Month, Staples (2012)

6 Inspired Excellence Awards, Staples (2012, 2013)

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