CHERYL HANSEN

**** ** **** **, ** Jordan, Utah 84095 H: 801-***-**** C: 801-***-**** adxmw0@r.postjobfree.com

Professional Summary

Retail Sales Associate with more than 30 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.

Skills

•Consistently meets sales goals

•Credit card transactions

•Computer literate

•POS systems knowledge

•Merchandising and display

•Personable

•Employee relations

Work History

Sales Representative, 2/2015 to 12/2017

Willis Towers Watson 9980 S 300 W Sandy, UT

Achieved weekly goals

Informed management of special service issues

Determined prospects needs and with suitable programs

Update customers information

Networked with problematic account to help the customer feel secure in their decisions

Follow-up with customers that needed clarifications in their choices

Front End Customer Relations, 08/2013 to 2/2015

Tai Pan Trading 5855 W 9000 S Sandy, UT

•Open store daily, make sure all registers have necessary supplies, and make sure all places are in clean and orderly manner.

•Answer phone, take messages for personnel if they are not available

•Check prices during the daily routine

•Help customers in needs and wants

•Call other locations for quantities need to fill a particular customer request.

•Cashiering, process of cash and credit cards, balance cash drawer by using Cellerant

computer program

•Help customers with individual requests to be found in various areas of the very large store.

•Make sure we act as a team player, not a single person trying to cover all bases alone.

Salesperson/Manager Merchandiser, 11/2008 to 08/2013

Fernwoods Finest Candy – 1842 W Research Way West Valley Utah, 84119

•Answered customer telephone calls promptly and in an appropriate manner.

•Determined customer needs by asking relevant questions and listening actively

•Maintained established merchandising standards, including window, sales floor and

promotional displays

•Processed credit cards

•Brought change for register daily

•Opened and closed store

•Ordered product and demo in store around the valley

•This is a seasonal job, but ongoing through different holidays;

Driver’s license examiner, 10/2004 to 05/2007

Driver’s License Division of Public Safety/Calvin Rampton Building – 4501 So 2700 West, West Valley Utah, 84119

•Helped public with drivers test

•Gave eye examines

•Took drivers on road test

•Took payments on fees connected with procedures and outstanding warrants

•Processed papers relevant to each procedure

Floral Manager, 05/1999 to 10/2003

Harmon’s Grocery – Taylorsville/Kearns/West Valley

•Priced merchandise, stocked shelves and took inventory of supplies.

•Cleaned and organized the store, including the checkout desk and displays.

•Alerted customers to upcoming sales events and promotions.

•Used time efficiently when not serving customers, including cleaning of plants and floral arrangements

•Resolved all customer complaints in a professional manner while prioritizing customer satisfaction and delivery if necessary

Owner/Sole Proprietor, 04/1993 to 12/1998

Floral and Gift – 3078 W 7800 So West Jordan Utah, 84084

•Owned and operated two stores.

Currently, teaching aide for Riverton Elementary, in reading and math.

Taught math at Truman Elementary, K-6.

Education

High School Diploma: Music, shorthand, typing, 1966

Granger High - Granger, UT

Real Estate Appraiser, licensed and certified in the state of Utah

Enrolled at SLCC

Forensic Science/Criminal Justice.

Currently working for Ready 2 Teach.

Working Charter Schools and Private Schools in Salt Lake City area.

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