VASUDHA DESHMUKH

Mobile – 961-***-****

Email id – adxmvt@r.postjobfree.com

Address- 306, Nautica A, Casa Rio, Palava, Dombivli E, Mumbai

Objective

Over 14 years experience in hospitality industry reservation, revenue and front office

Skills

OTA, Revenue Management, Yield Management, Central Reservations, Customer Care

Work Experience

Revenue Manager

The Byke Hospitality Mumbai – March 2023- till date

Revenue Manager (Ecommerce, Online Sales & Reservations)

SVInns (Revenue Management firm) Mumbai – 1st April 2014- 28th Feb 2023

Handling revenue management of 2-3 mid segment hotels in Mahabaleshwar and Alibaug independently

Monitoring FIT reservations and group bookings

Contracting with various OTA’s

Inventory Management

Controlling rates and inventory via AsiaTech Channel Manager

Creating rate calendar according to season / off season / long weekends

Forecasting and Budgeting

Planning, evaluating, implementing and continuously improving all processes of Revenue Management & yield Management for optimizing OTA performance

Constantly liaising with OTA companies and Maintaining strong client relationships.

Overall website and web booking engine (AsiaTech booking engine) monitoring

Manage Guest reviews via all OTA channels

Resolving conflicts from OTA agent /its customer.

Revenue Manager (Revenue & Reservations)

Vedanta Wake up! (Head Office Mumbai) – Sept 2013 to Feb 2014

Handling Central reservations of hotels in Kerala

Contracting with various OTA’s

Conduct regular team training

Inventory Management

Keeping records of travel agent commissions

Sr. Reservation Executive

Front Points by Sheraton – Vashi (100 keys) – Jan 2013 to May 2014

•Overall in-charge of room reservation 141 keys property, reporting to Revenue Manager

•Process NO Show and Cancellation report

•Handling guest queries over ONLINE CHAT

•Monitor the market segment and source of reservation

•Preparing VIP arrival report

•Updating room inventory on OTA

Executive Reservation and Revenue

The Golkonda Hotel Hyderabad (141 keys) - Feb 2012 to Dec 2012

•Overall in-charge of room reservation 141 keys property, reporting to Revenue Manager

•Process NO Show and Cancellation report

•Handling guest queries over ONLINE CHAT

•Monitor the market segment and source of reservation

•Preparing VIP arrival report

•Updating room inventory on OTA

Reservation Executive

Radisson BLU Resort and Spa, Alibaug (150 keys) - Mar 2011 to Feb 2012

Handling Room reservation on phone & by Email.

Co-ordination with unit sales and regional sales team to maximize the occupancy

Handling Group reservation

Handling Room reservations through travel agents

Process NO Shows & Cancellation Report.

Keeping records of all reservation and making a monthly room nights report.

Keeping records of website, GDS, and OTA bookings

Focusing on category wise selling

Maintaining the in-house reservation system

Front Office Executive

Hotel Parc Estique- Pune (115 keys)- Mar 2009 to Mar 2011

Handing guest check-in check-out process

Escorting guest to room

Wake up call

Night Audit

Maintaining log book

Room Allotment

Co-ordination with other department –HK, FnB

In-house guest query handling

Guest feedback handling

Hotel Operational Trainee

Royal Orchid Central – June 2008 to Jan 2009

Front Office department training – all areas

Industrial Trainee

TAJ KRISHNA, HYDERABAD - Apr 2007 to Jul 2007

QUALITY IN REGENCY, NASHIK - May 2006 to Aug 2006

THE LEELA, GOA - May 2005 to Aug 2005

Education

Certificate course in digital Marketing - 2018

B.HMCT - Nagpur University- 2004-2008- 81%

HSC Science – CBSE- 2003-2004 – 79%

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