Ashley Buckner

**** * *** *** ********, AR 1-501-***-**** adxmvi@r.postjobfree.com

Professional Summary

Administrative team member with strong history of providing excellent clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources efficiently.

Skills

Scheduling and calendar management

Data entry

Customer-service oriented

Payroll and budgeting

Recordkeeping

Multi-line phone proficiency

Document control

Managing office operations

Certified Computer Office Assistant

Certified Nursing Assistant

Work History

Program Eligibility Specialist/ Aires Tech, 11/2021-Present

Arkansas Department of Human Services-Downtown little Rock, AR

Creating demos to inspire and teach the materials of the system.

Assist with designing Aires by giving step–by–step instructional tools that guide workers through ARIES processes for a specific circumstance.

Review applications for various programs (Snap, Medicaid, and Tea to ensure that applicants are eligible.

Verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. may require specialists to follow up with applicants several times.

Engage in a lot of communication with applicants for assist with programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance.

May even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.

Documentation and paperwork as well as computerized record keeping

Preparing and maintaining client files,

Keep track of client appointments and any changes in the policies of their organization

Four-day training other workers on how to use the new Department of Human Services system. Whether that being in person or virtual.

Meeting with leadership on how to enhance the system to better operations

Program Eligibility Specialist, 04/2021-11/2021

Arkansas Department of Human Services-North little Rock, AR

Orchestrate scheduled Appeals and hearings for the county office of Department of human services.

Analysis applications or documentation for applicants to ensure that applicants are eligible.

Verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. may require specialists to follow up with applicants several times.

Engage in a lot of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance.

May even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.

Documentation and paperwork as well as computerized record keeping

Preparing and maintaining client files,

Keep track of client appointments and any changes in the policies of their organization.

Office Administrative Assistant, 11/2016 to 04/2021

Arkansas Department of Human Services – North Little Rock, AR

Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements.

Reviewed time sheets, prepared attendance reports and processed payroll for office staff.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members.

Received and routed business correspondence to correct departments and staff members.

Provided clerical support to seven company employees by copying, faxing, and filing documents.

Mentored, trained, and supported new staff members in office policies and procedures.

Office Administrative Assistant, 06/2016 to 11/2016

Arkansas Department of Human Services – Little Rock, AR

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Received and routed business correspondence to correct departments and staff members.

Distributing excellent administrative support to office staff, promoting excellence in all areas of office operations.

Transferred and directed phone calls, guests, and mail to correct staff members.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Caregiver, 06/2021 to 09/2021 Care link – North Little Rock, AR

Assisting with daily living activities that include meal preparation, grocery shopping, laundry and household tasks, self-administered medications, and bathing, grooming, and dressing.

Sitting duties, observation for safety.

Take vitals to include blood pressure, pulse, respiration, temperature, and access pain levels, take height, weight, measure input/ out and chart, progress, activities, and behaviors.

Perform health technician duties such as blood and urine glucose testing, collecting urine, sputum, emesis, and feces specimens.

Suction nasal/oral cavities, bathing to include bed baths, partial baths using tubs, showers, foot baths, sits baths, hair care to include shampooing.

Perform eye care, skin, prosthesis, apply topical ointments, hydrocolloid dressing when applicable to wound care and dressings.

Perform simple and complex dressing changes.

Observe change in behavior, skin breakdown to RN or LPN or teams that should be notified.

Practice PT. safety to include observation, restraints, infection control procedures, correct use of restraint alternatives to include bed and chair alarms and alarms for the unit.

Patient care duties to include support diagnostic procedures and treatment.

Assist with ambulatory/ transfer activities.

Perform postmortem care.

Transfer with transfer equipment, to assist bed to chair etc.

Itemizes patient belongs accord to unit procedures.

Urinary catheters insertion and irrigation procedures. Correctly administer suppositories as a part of bowel training.

Assist with bed pan, bed side commode and other toilet activates

Utilizes standard precaution for patients with supervision.

Perform basic procedures for accomplishing pt. requirement for nutrition and hydration; understanding ration types of diet NPO and restriction to include solid foods reduce salt, puree; diabetic, full liquid high fiber low /fat/low choles, low prot.

Assisting with rehabilitation, therapeutic turning and positioning using assistant devices such as canes, walkers, wheelchairs or as prescribed for patient safety and physical functioning.

Patient charting and patient instructions which involves direct work relationship.

Show dignity, respect, and protect personal and medical information utilizing HIPPA policy

Function as a team member to support internal and external teams

Ability to redirect and teach.

Beauty Advisor, 10/2015 to 10/2016

Walgreens – Little Rock, AR

Recommended appropriate products to meet needs of customers

Housekeeping, sanitizing duties and response.

Completed purchases and processed payments/ customer service

Arranged merchandise to present visually appealing displays that drive sales.

Personal Care Aide, 06/2014 to 10/2015

– North Little Rock, AR

Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Monitored progress and documented any patient health status changes to keep healthcare team updated.

Helped in daily living activities by dressing, grooming, bathing, and toileting patients.

Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.

Developed rapport to create safe and trusting environment for care.

Supervised daily activities and helped when needed.

Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.

Cashier Sales Associate, 03/2013 to 06/2014

Target – North Little Rock, AR

Maintain cash drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.

Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.

Interacted with customers and resolved customer complaints with friendly, service-oriented support.

Welcomed and greeted customers and offered friendly, knowledgeable assistance.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Receptionist Volunteer, 06/2009 to 06/2012

Gloryland Family Fellowship – North Little Rock, AR

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

Cosmetology License: 2012

Lee's School of Cosmetology - North Little Rock, AR

High School Diploma: 2011

Home Educators of Greater Little Rock - Little Rock, AR

Certified Nursing Assistant: 2022

R&L Healthcare Phlebotomy and CNA Training School, LLC- Little Rock

Undergraduate: 2022- 2022

University of Arkansas Pulaski Teach- North Little Rock, AR

Undergraduate: 2022-present

University of Arkansas at Little Rock- Little Rock

Contact this candidate