Office Receptionist Clerk
Resume:
Rachel A. Sereni
Coral Springs, FL 33065
*************@*****.***
Statement and Objective: Statement and Objective: I am a professional and reliable candidate for a position with your company. I enjoy working with a team and providing my leadership to those in need. I am seeking a position in social service where I can make a difference in the lives of children, teens, and adults. My goal is to provide excellent customer service, mentoring, advice, life coaching, career placement, substance abuse counseling, and other abuse coping skills. I have expert-level computer skills with all Microsoft office applications.
Skills:
-Client relations
-Customer service
-Database
-Faxes
-Insurance
-Policies
-Quality
-Scheduling
-Telephone
-Multi-line telephone skills
-Appointment confirmation
-Excel
Boca Raton Psychiatry LLC
Boca Raton,FL
Front Office Receptionist
09/2021- Current
●Greeted each patient pleasantly and had patients sign in with the sign in sheet for easy sign-in.
●Answered multi-line phone systems for 13 providers and directed callers to requested personnel and departments.
●Took messages from patients and promptly relayed to appropriate staff.
●Compiled physical and digital documents, charts and reports.
●Called patients to confirm scheduled appointments and obtain additional details.
●Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
●Informed patients of financial responsibilities prior to rendering services.
●Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
●Protected patients by observing strict HIPAA guidelines.
●Managed office phone lines for 13 providers by checking voicemail, returning calls and directing messages to team members.
●Entered patient information into the system, including insurance, demographics and health history.
●Processed patient payments and scanned identification and insurance cards.
Healthcare Associates of Palm Beach, LLC
Boynton Beach, FL
Front Office Receptionist
01/2021 -Sept 2021
●Greeted each patient pleasantly and had patients sign in with the sign in sheet for easy sign-in.
●Answered multi-line phone system and directed callers to requested personnel and departments.
●Took messages from patients and promptly relayed to appropriate staff.
●Compiled physical and digital documents, charts and reports.
●Called patients to confirm scheduled appointments and obtain additional details.
●Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
●Informed patients of financial responsibilities prior to rendering services.
●Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
●Protected patients by observing strict HIPAA guidelines.
●Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
●Entered patient information into system, including insurance, demographics and health history.
●Processed patient payments and scanned identification and insurance cards.
Dr. Beth Freedland LLC Boca Raton, FL
Office Receptionist
08/2019 - 01/2021
●Client relations- work with all clients and patients with day to day operations.
●Ensure a positive client, patient experience by providing a welcoming environment.
●Adhere to all health-related laws and policies, such as HIPAA Knowledgeable and experience with biote hormone replacement pellets.
●Knowledgeable and experience with taking vitals and important health related information.
●Process insurance, issue invoices,
●Answered multi-phone lines, rescheduled appointments, made appointments as well as intakes.
●Check in and check out patients.
Marketing Director: February 9, 2009- 07/2019
University Health Center; Tamarac, FL.
Roles and responsibilities include:
●Market chiropractic services via telephone, social media, in-person meetings, and mall kiosks
●Hire and retain quality employees to market chiropractic services at several mall kiosks
●Attend work-related conferences and events to market the chiropractor’s services
●Calculate hourly pay and reconcile work schedules
●Supervise mall kiosks to ensure quality customer service
●Conduct informal conversations with employees regarding work performance
●Schedule patients for appointments
●Reconcile lists of names and contact information provided by employees
●Assist with office duties as needed
●Consult with senior staff regarding marketing ideas and concerns
Office Assistant: May 2006-January 2009
Griffin and Associates; Pompano Beach, FL.
Roles and responsibilities included:
●Entered client information or concerns into database
●Filed invoices and check requests
●Matched checks printed out bi-monthly with invoices and mailed out to vendors
●Completed faxes, calls, and requests from clients
RELATED VOLUNTEER EXPERIENCE
●Front Office/Classroom Assistance, Millennium Middle School
●Office Clerk, National Pay Day Advance
●Marketing Assistance, G.W. Sharkeys
●Marketing and Social Media, Former School-Board Candidate Campaign
EDUCATION:
University of Phoenix; Online/Distance Learning August 2015-Present
Bachelor of Science; Psychology (Degree in Progress)
J.P. Taravella High School; Coral Springs, FL. August 2006 – June 2010
High School Graduate
*References are available upon request
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