Service Representative Customer

JUDY LEMKE

**** ***** ***** *** #*** Henderson, NV 89002

702-***-**** adxmup@r.postjobfree.com

PROFESSIONAL PROFILE

Top performing professional with 4+ years managerial experience who combines strong academic success with cross-functional customer service experience to illustrate value. Facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality and maintains and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Dean’s List/ Member of the Alpha Beta Kappa Honor Society (ABK)

CPR Connections LLC. Certified in First Aid & CPR

Promote teamwork through demonstrated behaviors, leadership, and effective communication

Pays close attention to detail to ensure accuracy and maintain compliant documentation

Microsoft Office / MS Excel MS Word MS PowerPoint Typing Speed: 51 WPM

KEY QUALIFICATIONS

Teamwork Active listening Personalized Customer Service Experience

Competent Quick Learner Adaptability Conflict Resolution Creativity HIPAA Compliance

Empathetic Open Mindedness Organizational Skills Time Management

Patience Analytical Skills Observational Skills Critical Thinking Skills

Human Resource Management Organizational Improvements

Interpersonal Professional Communications Business Office Operations

Practice Structure Leadership & Management

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2019

Excelsior College Bachelor of Science Degree – Healthcare Management, 2020

PROFESSIONAL EXPERIENCE

C3 Customer Contact Channel / Everise – Las Vegas, NV 11/2019 – 06/2023

Experience Champion / Pharmacy Experience Champion / Quality Assurance Representative

Interacted with customers via inbound calls to resolve customer inquiries

Took action and followed up to ensure timely and efficient problem resolution

Entered customer data in an accurate and thorough manner

Communicated in a clear and concise manner and worked effectively as a team member

Processed payments and determined charges for services provided

Followed procedures & compliance within companies’ policy

Implement policies and procedures, resolve customer complaints

Help other co – workers whenever they had questions or needed explanations

Reviewed agent calls and make sure that they are following the correct process and procedure for taking a call.

Fiesta Henderson Hotel and Casino – Henderson, NV 03/2018 – 11/2019

Keno Supervisor

Evaluate employees' job performance, train new hires and delegate tasks

Implement policies and procedures, resolve customer complaints and audit tickets

Keep accurate and complete department records and ensure machines are functioning properly

Cash out winning tickets and provide tax forms

Home Instead Senior Care – Las Vegas, NV 07/2018 – 01/2019

Home Health Aide

Checked vital signs and assisted with activities of daily living - personal hygiene, mobility, exercises, and feeding

Handled light housekeeping duties, prepared meals, and ran errands

Completed daily logs documenting patient condition, changes in behavior, and activities

Best Kept Secrets LLC. – Las Vegas, NV 11/2014 – 04/2018

Manager

Supervised employees, created schedules, and answered phones

Processed payroll, handled supply inventory and ensured adherence to policies and procedures

Had significant input into the hiring decisions of the company and delegated tasks

Assisted customers with any questions, concerns or complaints and processed payments

Addressed issues in a professional manner and resolved staff and customer service issues

World Komissions LLC. – Las Vegas, NV 11/2013 – 11/2014

Office Manager

Supervised employees, created schedules, and answered phones

Processed payroll, handled supply inventory and ensured adherence to policies and procedures

Had significant input into the hiring decisions of the company and delegated tasks

Assisted customers with any questions, concerns or complaints and processed payments

Addressed issues in a professional manner and resolved staff and customer service issues

West Corporations – Omaha, NE 06/2010 – 11/2013

Customer Service Representative

Interacted with customers via inbound calls to resolve customer inquiries

Took action and followed up to ensure timely and efficient problem resolution

Entered customer data in an accurate and thorough manner

Communicated in a clear and concise manner and worked effectively as a team member

Processed payments and determined charges for services provided

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