Carol Mastowski

*** *** *****

Rochester, NY ****9

585-***-****

adxmtv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Sales professional with experience and skills in the following key areas:

High-end consumer sales: furniture.

Sale of non-tangible financial products (mortgages) direct to consumer.

Branch management/team leader and lead salesperson, weight loss program.

Sales training: train individuals and teams that thrive in sales.

Self-motivated; strong in interpersonal communication and value marketing.

Track record of strong sales performance in incentive-based compensation plans; as individual contributor and sales/branch manager, based on the ability to engage customers, as well as value-marketing, closing, customer retention and new customer referrals.

Offering a complementary combination of sales, team support, administrative, and customer follow-up skills.

PROFESSIONAL HIGHLIGHTS

Value City Furniture, Henrietta, NY – 5/2006 to present

Home Furnishing Consultant

Utilize value marketing and room layout strategies to qualify, engage and close customers:

Track customer furniture orders following the sale; schedule and ensure timely delivery.

Troubleshoot late or otherwise unfulfilled customer orders to locate appropriate merchandise at other Value City locations or otherwise expedite order.

Consistently a “Top Three” producer, out of 13 sales staff, based on multiple performance parameters, including total sales, specifically-targeted product lines, and warranties.

Consistently score high on customer surveys.

Regularly requested by management to train new sales staff.

Utilize proprietary Value City computer program to manage customer orders.

Clearway Mortgage, Rochester, NY – 5/2002 to 5/2006

Mortgage Originator

Performed direct marketing of home re-financing to homeowners in Downstate NY market:

Successfully applied previous experience in marketing to engage individuals, obtain confidential financial information, qualify them, and ultimately close – all via phone.

Position entailed attention to administrative detail and follow-up skills.

Consistently a top closer.

L A Weight Loss Clinic, Henrietta, Greece, Fairport, Webster, NY – 5/1999 to 5/2002

Manager

Bottom-line responsibility for financial performance of branch:

Managed and motivated a team of up to four Weight Loss Consultants.

Assigned by senior management to turn around under-performing stores; managed each store to profitability through staffing, training and creating esprit de corps.

Began as Weight Loss Consultant; advanced to Assistant Manager and Manager based on sales performance, client retention, new client referrals.

Additional experience:

Clinique Cosmetics: Kaufmann’s, four years

Trained thoroughbred race horses, full-time-plus, twelve years

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