SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

LINDA ANDERSON

405-***-**** • adxmtt@r.postjobfree.com • Norman, OK 73072 Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Insurance Claims

Critical Thinking

HIPAA Guidelines

Medical Coding

Patient Correspondence

Checking Patient Details

Insurance Claim Forms Review

Calm and Professional Under

Pressure

Courteous with Strong Service

Mindset

Dec 2020 - Current

2 Eaton Street, Suite 1002

Hampton VA 23669

Customer Service Representative / Faneuil

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Apr 2019 - Dec 2020

6520 E Reno Ave.

Medical Receptionist / Spectra Family Medical Clinic Adhered to strict HIPAA guidelines to protect patient privacy. Coordinated patient scheduling, check-in, check-out and payments for billing.

Managed multi-line phone system and pleasantly greeted patients.

Helped patients complete necessary medical forms and documentation.

Checked patient insurance, demographic and health history to EDUCATION

CERTIFICATIONS

keep information current.

Organized paperwork such as charts and reports for office and patient needs.

Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

Responded to correspondence from insurance companies to verify patient's coverage.

Feb 2020

Clearwater, FL

Associate of Science in Medical Insurance Coding

Ultimate Medical Academy - Clearwater

May 1980

Hobbs, NM

High School Diploma

Hobbs High School

Medical Billing And Coding Training