Customer Service Front Desk

Sarah Wilson

+1-954-***-**** • adxmti@r.postjobfree.com • Lauderhill, FL 33319

Results-driven professional with career-long record of team leadership, customer service and satisfaction, and retail operations management success. Proven talent for aligning business strategy and objectives with established sales development and goal management paradigms to achieve maximum operational impacts with minimum resource expenditures. Detail and success-focused professional with the ability to lead the delivery of first-class and exceptional service to customers to achieve satisfaction, operate with a strong focus on driving sales to meet and exceed goals and objectives, and oversee and perform a wide range of key operations and activities in a fast-paced retail environment. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as expertise in providing supervision and leadership to teams and fostering close relationships and rapport with customers. CORE COMPETENCIES

Summary

• Retail Operations

• Staff Training

• Payment Processing

• Relationship Management

• Leadership & Collaboration

• Sales Development

• Customer Service

• Inventory Control

• Communications

• Problem-Solving

Skills • Cash Handling

• Front Desk

• Security

• Guest Services

• Event Planning

• Customer service

• Computer skills

• Office Management

• Organizational Skills

• English

• Mail Receiving and Delivery

03/2022 - Current

Concierge, FIS, Ft Lauderdale, FL

06/2018 - 01/2022

Customer Service Manager, Walmart, North Lauderdale, FL Experience

• Maintained guest privacy and building reputation by keeping information confidential.

• Handled mail and package deliveries, keeping items secure.

• Updated front desk's concierge book to maintain most relevant visitor information. Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.

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• Responded to safety and loss prevention incidents.

• Trained employees on additional job positions to maintain coverage of roles. 06/2017 - 11/2018

Shift Leader, Wendy's, Lauderhill, FL

10/2014 - 12/2015

Cashier, Popeyes® Louisana Kitchen, LouisianaPopeye'sLauderhill, FL

• Assigned tasks to associates to fit skill levels and maximize team performance. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

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• Entered time and attendance logs in preparation for payroll.

• Exercised good judgment and decision-making in escalating concerns and resolving issues. Enforced customer service standards and resolved customer problems to uphold quality service.

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Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

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• Supervised and led employees to maintain productivity and customer service levels. Complied with company safety procedures, policies and regulations to promote safe working environment.

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• Positioned skilled staff in key areas throughout shift to optimize department productivity.

• Checked orders for quality and completeness.

• Resolved customer complaints and reported issues to senior management.

• Held performance reviews to identify and correct areas needing improvement.

• Collected payments and provided accurate change.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Helped customers find specific products, answered questions and offered product advice.

• Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services.

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• Accepted cash and credit card payments, issued receipts and provided change.

• Helped with purchases and signed customers up for rewards program.

• Answered product questions with up-to-date knowledge of sales and store promotions. Delivered high level of customer service to patrons using active listening and engagement skills.

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• Operated cash register or POS system to receive payment by cash, check and credit card. 03/2015

High School Diploma

Piper High School, Sunrise, FL

Education And

Training

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