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Jorge Mantilla

Operations Manager

adxmtd@r.postjobfree.com • 570-***-****

linkedin.com/in/jorge-mantilla-8b9ba7231 • Blakeslee, PA

Summary

Organized and data-driven Operations Manager with stellar experience in delivering high-end operations support while orchestrating all aspects of planning, production, manufacturing, and process improvement. Strong leader and analytical thinker skilled in forging strategic domestic and global alliances while cultivating productive working relationships with partners and employees. Demonstrated expertise in analyzing risks, troubleshooting issues, and taking corrective action and preventive action (CAPA) while ensuring compliance with OSHA regulations. Skilled user of the entire Microsoft Suite of Office products.

Areas of Expertise

Operations Management

Manufacturing Development/Planning

Customer Service Management

Procurement Management

Warehouse & Logistics Planning

Project Management

Program Management

Leadership/Mentoring

Onboarding & Training

Relationship Development

Cost Control & Analysis

Risk Assessment

Auditing & Reporting

Quality Assurance

Fleet Maintenance

Professional Experience

Ringfeder Power Transmission USA, Westwood, NJ 1999 – Present Operations Manager/Logistic Manager/Warehouse Manager/Associate Oversee day-to-day operations while analyzing, forming, and deploying short- and long-term processes and procedures. Develop, mentor, and retain cross-functional teams while delegating tasks, reviewing performances, and resolving conflicts through clear communication for driving efficiency and productivity. Monitor Time to Insights (TTIs) and devise strategic plans to achieve global targets. Identify and negotiate contracts while nurturing strategic partnerships with domestic and global vendors, such as UPS, FedEx, DHL, LTL carriers, and Freight forwarders. Skilled in design and interpretation of engineering diagrams. Formulate and regulate policies and procedures across all activities, such as the sustainability program, Quality Management Systems (QMS), customer account tracking, open order report (OOR), RGA, inventory cycle count, Military Defense Testing (MDT), and purchasing functions.

● Developed and implemented Key Performance Indicators (KPIs) to improve several functions, including CSR, procurement, shipping and receiving, military manufacturing, and assembly tasks.

● Introduced onboarding and cross-over training programs for growth and advancement.

● Improved on-time delivery (OTD) from 86% to 98% by initiating new processes.

● Developed process to improve production, reduce waste and increase profit margins

● Exceeded customer satisfaction rating to 95% in eight months.

● Successfully deployed a stocking agreement program for key product lines.

● Accelerated profit margins and operational efficiency while reducing waste by introducing a metric dashboard for data transparency.

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● Designed and constructed U.S. manufacturing and assembly plants for over 85 key items while navigating plant facility and security to support global manufacturing and prevent an average monthly loss of $430K to $550K in sales.

● Developed “Rapid Response Program” (RRP), a manufacturing program that enabled the company to stand out in the marketplace.

Training & Certifications

Achieving Leadership Success Through People, American Management Association How to Communicate with Diplomacy, Tact, and Credibility, American Management Association Implementing a Quality Management System, SAI Global ISO 9001, Oriel Stat a Matrix

Inventory Management Techniques, Basic Business Services The 5S System Implementation, Lean Strategies International LLC Navision Business Solution software (ERP, WMS, PSM, SLA), Windstream Languages

English, Fluent

Spanish, Fluent