PERSONAL PROFILE

I am a graduate with Bachelors Degree in Hotel and Management. I have excellent communication skills which makes it easy for me to establish a good relationship with customers, clients or colleagues alike. Also, the nature of my course has given me exposure on many aspects of business so that I can handle various situation that comes in my way. To seek a responsible and challenging position in a reputed organization where my experience and skills will significantly contribute to the overall success of the organization as well as provide opportunities for my career growth

Mohammad

amaan khan

Areas of Expertise

- Courteous Customer service

- Point of sales (POS)

- Critical thinking

- Time management skills

- Invoicing and payments

- Upselling and Promotion

Work Experience

RESTAURANT MANAGER

The Hunger Den 2021 Jan- 2022 June

- Increased customer engagement on company Facebook, Instagram, and Twitter accounts by 20% through interactive promotions and contests.

- Negotiated vendor contracts and controlled inventory costs.

- Built detailed reports for accurate sales forecasting.

- Met or exceeded sales goals for every single month. Created social media presence to improve marketing and develop customer outreach strategies

- Achieved 4.2-star rating in online food delivery apps vs previous 3-star rating

- Maintaining Good Quality, Quantity and Hygiene as Per The SOP.

- Improved scores on Google reviews by an average of 30%.

- Cut kitchen costs by 20% through sourcing better vendors, improving vendor relationships, and working to cut volume deals. Get in Contact

softwares known

- IDS

- PET POOJA

- HRMS

- SALES FORCE

- VESTA

- ERES AIRLINES

SOFTWARE

SR CUSTOMER SERVICE EXECUTIVE

Easyjet 2022 June - presently working

- Handle queries from customer regarding amendments to be made on booking and collect payment if required.

- Make new bookings.

- Handle general query about flights status, airline baggage policy, special assistantance requirements etc.

- Provide FCR (first call resolution) to customers.

- Handle flight disruption calls and make necessary arrangements for customers as per their entitlements.

- Authorise compensation offered to customers due to flight disruption and ensure proper process is followed.

- Work on emails, handling customer queries.

+91-998*******

adxmt9@r.postjobfree.com

Personal details

- Date of birth - 23-02-97

- Place of birth - Riyadh, KSA

- Nationality - Indian

INDUSTRIAL EXPOSURE

Westin Mumbai Garden City, Goregaon 2016 June -2016 November Areas of training included -

• Seasonal taste Restaurant

- Cover set-up, restaurant and buffet setup, Water Service and Food service, handling back area operations

• Housekeeping (mini bar)

- Replenishing food items and drinks consumed by the guest in mini bar and making a note of it for billing purposes

• Front Office

-Preparing reg cards, Assisting in check in and check out process, Welcoming guests upon entry, assisting staffs in daily operations,

• Human resources

- Full joining of the new employees, Answering calls and directing it to respective departments, escorting interviewees to various departments, assisting in other events and activities

• Banquet Kitchen

- Mise-en-place preparation, Cutting-Chopping of vegetables and fruits,Cleaning of refrigerators, Picking up raw materials and storing it.

- Completed SSC

Education History

RIZVI COLLEGE OF HOTEL MANAGEMENT AND CATERING

TECHNOLOGY, MUMBAI

- Completed Bachelor's Degree in Hospitality Management and Catering Services

REENA MEHTA JR COLLEGE, MUMBAI

- Completed HSC

INTERNATIONAL INDIAN SCHOOL, JEDDAH, KSA

skills

- Good Communication

Skills and

Problem solving Ability

- Ability to upsell products

- Tech savvy

- Cash handling expertise

- Professional

hobbies

- Football

- Listening to music

- Travelling

- Reading

-

Date: / /

Place : Mumbai (AMAAN KHAN)

achievements

- Awarded employee of

the month

- Best performer Award

GUEST SERVICE ASSOCIATE

Seven Eleven Hotels and Club 2019 June- 2020 Aug

- Handling Check In / check Out

- Assist Guests with Pre-registration and Room Reservations.

- Check and Update Relevant Registration Forms Such As C-Forms and Bill.

- Settlements of Bills.

- Placing Requisition in Store for Weekly Required Material.

- Prepare the Night Report That Has ARR, Morning Report and Other Necessary Accounting Figures.

- Engage in Up Selling of Products and Services (Rooms) To Maximize Revenues.

- Handle Front Desk, Day to Day Reservation, Night Auditing, Cash Payments, Sales and Guest Relations Activities.

- Contributed to a ~30% increase in room service efficiency by anticipating individual guests’ needs.

- co ordination with other departments for smooth functioning

Contact this candidate