Customer Service Operations Specialist

Stacy L. Jackson

***** ****** ****** *****

Deerwood, MD 20855

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Dear Human Resource Officer/ Hiring Manager,

My overall OBJECTIVE is to provide excellent administrative support and customer service to mid and senior level management. I am an effective tenacious team player with leadership skills, proven ability to identify, and solve problems. These are the skills I can bring to your company.

· Team Management - Follows directions, Advanced level of Communication, Multi-taskers, and Allocates resources and delegates responsibilities.

· Innovation – Advanced level with proven ability to initiate, execute and complete multiple projects simultaneously from start to finish with minimal supervision.

· Professional Management – Advanced in database management, project management and analysis, website research, and procurement services.

Educational Information

High School: Woodrow Wilson High School, graduated- 1988

Colleges: UDC, graduated- 1999, Medical Radiography, and

UDC, graduated- 1999, B.A. - English

Computer School- 2000, Oracle SQL Expert

UDC, graduated- 2005, B.A. - Business Administration- Marketing

P. G. Community College, - 2007 completion (official letters)

All things considered,

Ms. Stacy L. Jackson

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Stacy L. Jackson

19611 Crabbs Branch Drive

Deerwood, MD 20855

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Marriott Residence Inn

550 Army Navy Drive

Arlington, VA, 22202

March 2020 – current

General Manager: Torry Randall

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Duites:

Process guest check-ins and check-outs according to Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Monitor, send and distribute guest faxes, mail, and packages at quest request.

Maintain confidentiality of all guests and hotel information

Execute all accounting standards ensuring accurate settlement of signed contract by guest, routing of charges and adjustments.

Maintain guest history files on all guests

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.

Generate, print and distribute daily and weekly reports

Banquets: Bar/Lounge: Restaurant: Kitchen:, evening events, setups for next day, equipment in meeting rooms, employee breaks, closing duties.

FAA/Department of Transportation (DOT)

800 Independence Avenue, S.E. Suite 400

Washington, DC 20026

July 2006- November 2019

Chief of Equipment Operation: Diane Philton

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Duties:

· Answer telephones and respond via email to send telephone messages

· Purchase office supplies and air-flight equipment

· Manage office files, cash handling, and operate credit card machine.

· Supervise and manage one Receptionist and Administrative Ass’t.

· Type letters, memos, and all staff meeting minutes.

· Type personnel actions upon HR officer’s request.

· Fill out applications requesting the necessary equipment to be used for booth set-up.

· Ensures a record on file in Microsoft of all office supplies and air-flight equipment.

· Store accounting information in Microsoft Excel on a quarterly basis.

· Enter accounting information(payable/receipts) into Pegasys Database daily.

· Create PowerPoint presentation for employees.

· Create spreadsheets to balance spending money for travel.

· Research gov’t regulations for Contract Administration Dept.

· Research, Prepare, and Submit monthly financial reports.

· Research policy and procedure history of HR office of Equipment Operations

· Organize off-site meeting, conferences, and prepare documentation to attend Expo shows.

GSA/FTS merged with GSA/FSS

Fairfax, VA 20034

October 1999- January 2001

Deputy Chief of Marketing: Abby Pirnie, adxmt8@r.postjobfree.com

(Wk)202-***-****

1941 Jefferson Davis Hwy, Suite 605

Arlington, VA 22033

January 2001- July 2006

Ass’t Deputy Chief of Marketing: Paul F. Tennessee

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Duties:

· Answer telephones and respond via email to send telephone messages

· Manage office files and conference room scheduling

· Supervise and manage one Receptionist and Administrative Ass’t.

· Schedule appointment for Executive calendar

· Schedule off-site meeting and conferences.

· Type letters, memos, and all staff meeting minutes.

· Type personnel actions upon HR officer’s request.

· Fill out applications requesting the necessary equipment to be used for booth set-up..

· Record in Access database all office computers/ desktops equipment.

· Enter accounting information into Pegasys Database daily.

· Enter into Excel Spreadsheet – Acc’t payable and Acc’t receipt.

· Store financial information in Microsoft Excel on a quarterly basis.

· Utilize the GSA/FTS website to locate the customer request.

· Create PowerPoint presentation for employees

· Create spreadsheets to balance spending money for travel.

· Research gov’t regulations for Contract Administration Dept.

· Research, Prepare, and Submit monthly financial reports.

· Research policy and procedure history of HR office of Equipment Operations

· Organize off-site meeting and conference to attend Expo Travel

· Cash handling, and operate credit card machine.

· Disburse and receive checks for travel money spent.

· Review and make recommendation on the subject to the (FOIA)

· Drafts a variety of corresponds presented on the GSA/FTS website.

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