Erica Taylor

202-***-**** adxmse@r.postjobfree.com

Summary

Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Observant

•

• CCTV surveillance

• Interior and exterior patrol •

Criminal law knowledge

• First aid and CPR certified

• Self-directed

• Accounts payable and receivable

• Detail oriented

• Proposal writing

• Project management

Motivational leadership style

• Computer proficiency

• File and data retrieval systems

• Scheduling and calendar management

• Customer relations

• Billing

• Accounts reconciliation

• Senior leadership support

• Invoicing and billing

• Inventory control

• Customer service orientation

•

Experience Security Officer Allied Universal Security Services Arlington, VA Sep 2018-Current

• Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.

• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, seeking to enter property and issued passes for guests.

• Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.

• Inspected parking lot to verify vehicles were properly parked and displayed parking permits.

• Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.

• Oversaw premises to identify safety risks and ensure employee and visitor safety.

• Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.

Package Handler FedEx Ground

Upper Marlboro, MD Jun 2017-Feb 2018

• Tracked movements with hand-held scanners and daily production sheets to keep records accurate.

• Palletized boxes for easy movement and shipment.

• Protected company inventory with well-organized and secure storage areas.

• Used scanners to track parcel information such as condition or receipt.

• Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.

• Assisted in loading delivery trucks with prepared packages.

• Ensured packages were sealed properly.

• Communicated with teammates and supervisors about potential hazards and other issues to resolve together.

• Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.

Office Clerk United States Postal Service

Landover, MD

Dec 2016-Jan 2017

• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

• Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.

• Kept office records organized and supplies well-stocked for optimal team performance.

• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

• Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.

• Assisted team members with special projects by coordinating records and resources to meet expected requirements.

• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

• Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.

• Produced professional and error-free letters, presentations and spreadsheets. Dietary Aide Vinson Hall Retirement Community McLean, VA Mar 2015-Dec 2016

• Served specific meals to patients with special dietary needs with accuracy and speed.

• Helped patients with special needs eat meals with kindness and patience.

• Encouraged clients and caregivers to follow recommended food guidelines for wellbalanced diets by giving suggestions of various wholesome foods and meals.

• Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.

• Assessed clients' overall physical health with body composition scale measurements.

• Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.

• Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.

• Researched and identified ingredients and nutritional components of foods, diets and menu choices.

• Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.

• Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.

Concierge Classis Concierge

Washington, DC May 2009-Aug 2013

• Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.

• Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.

• Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.

• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

• Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.

• Managed employees by checking proper uniform attire and utilization of safety equipment including vests and earplugs.

• Welcomed guests, provided answers to questions, and anticipated guests' service needs.

• Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.

• Referred guests to local restaurants and recommended attractions in area. Education

Associate of Arts: Psychology Prince George's Community College Upper Marlboro, MD Expected in May 2015

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