Pooja Gupta

adxmpn@r.postjobfree.com

+1-613-***-****

SUMMARY OF QUALIFICATION

6+ years of experience in Administration, Hospitality and Marketing.

Proficiency in MS Office, Excel, PowerPoint, Outlook, Web-forms, QuickBooks, PDF handling Cash handling and online communication apps like Skype, Zoom, Slack and MS Teams

Hands-on experience with professional software such as, OPERA, TSYS, etc.

Ability to manage priorities, multi-task and meet deadlines; individually and collaboratively

Outstanding problem solving, brainstorming, management and market analysis skill

EDUCATION

Diploma in Business Management Diploma

Loyalist College - Belleville, ON

September 2018 to April 2020

Lead Housekeeping supervisor (Act as an assistant Manager)

DELTA WATERFRONT BY MARRIOTT- KINGSTON ONTARIO- Nov 2022-CURRENT

In Charge of the housekeeping areas and performing the duties of manager on duty in the absence of Department manager.

Ordering cleaning supplies and ensuing they are used effectively.

Regularly checks the inventory, making schedule and doing changes, payroll and advise staff when occupancy increase and decrease, implementing strategy to improve quality of services.

Training of new supervisors and employees to meet and exceed minimum standards of excellence.

Supervises room attendants, laundry attendants and house-persons to ensure that assignments are carried in accordance with hotel and chain standards.

Prepare inventory of linen for busy season.

Ensuring that company guidelines are followed. Complete opening and closing shift duties and communicate any outstanding guest requests or issues.

Maintains security procedures with respect to keys and lost property.

Ensures room status is recorded and updates regularly in the computer system. Also, all out-of-order rooms and check-out rooms are verified.

Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures accordingly.

Coach, develop and manage the performance of housekeeping staff through formal and informal methods.

Housekeeping supervisor

DELTA WATERFRONT BY MARRIOTT- KINGSTON ONTARIO- dec 2021-Nov 2022

Assigns housekeeping duties to staff and supervises work to ensure that prescribed standards of cleanliness are met.

Scheduling staff shifts and payroll and assigned administrative duties and organizing replacements as needed.

To investigate and resolve complaints relating to poor housekeeping service.

Providing standard training to housekeeping staff and co-workers to ensure successful. Assigns housekeeping duties to staff and supervises work to ensure that prescribed standards of cleanliness are met.

Taking inventory of cleaning supplies and ordering stock as needed.

Address guest concerns, requests or issues and follow up on incident reports.

Issuing cleaning supplies and equipment to housekeeping staff as needed

Screening housekeeping applicants and recommending promotions, transfers and dismissals.

Performing various cleaning tasks in case of shortage of staff.

SCOTIABANK- Picton Ontario Canada

CUSTOMER EXPERIENCE ASSOCIATE: June 2021-Dec 2021

Ensures all products are available and displayed at required times (as per display schedule).

Send daily reports of activities to the manager Provide specialized knowledge regarding new accounts, transfers, trading, and products and services

Data entry and research as required to troubleshoot customer problems

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Resolving customer complaints, managing database records, drafting status reports on customer service issues

INBOUND CARD ACTIVATION SPECIALIST (Financial Sales to Service Representative)

S&P DATA- Trenton, ON.

November 2020 to Now 2021

Responds to requests from customers for information on products, equipment, services and billing

Achieves sales objectives by promoting and selling various product and service solutions

Strives to understand customer’s situation and recognized the customer’s needs

Ensures first call resolution by satisfying customer requests

Activates new credit cards accounts, provides information on online banking registration

Assumes full ownership of customers’ requests and ensures they are resolved in a timely manner.

Performs data analysis of customer’s current service utilization in order to present additional services and

special offers that provide an enhanced solution

Maintains a high level of competitive and product knowledge, including evolving technology trends in the

Relevant products and services portfolio you are promoting and servicing Express understanding, patience, empathy working through the problem with the customer

Working in a timely fashion to meet all established deadlines

Maintaining a high level of competitive and product knowledge

Provide quality service that will exceed expectations

Maintaining a high level of confidentiality

Accurately document customer interactions within the appropriate systems

Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

Supervisor/ Cash Manager

LAXMI FRUIT SHOP – Kapurthala Punjab, IN

May 2016 to August 2018

Duties:

Ensures sales entries are recorded correctly and receipts are issued to customer before funds are collected.

Hiring and supervise the staff.

Providing Training to new hires.

Creating and managing team schedules.

Reporting to HR and senior management

Evaluating performance and providing feedback.

Creative, self-starter, able to meet deadlines, work independently.

Helping to resolve employee issues and disputes.

Contact this candidate