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Customer Service Beverage Manager

Location:
Thrissur, Kerala, India
Posted:
June 10, 2023

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Resume:

ALBIN MICHAEL

Pulayamparambil (H), Kakkadampoil (P.O), Calicut (DIST), Pin: 673604.

Email id: adxmny@r.postjobfree.com.

Mobile: +919*********

PROFESSIONAL SUMMARY

Dedicated food and beverage executive with strong focuses on customer service, employee job satisfaction and cost conscious with strong capabilities in front and back house of operation to establish a welcoming and energetic dining experience.

JOB RESPONSIBILITIES

Able to handle any food and beverage outlet.

Handling group reservation.

Problem handling & resolution.

Training and supervising the staff.

Maintaining the staff duty roaster.

Conduct daily briefing for the staff.

Overlook and maintaining stock.

Cost control of the outlet and the department.

Assessing and improving the profitability.

Ensuring compliance with hygiene and health and safety guidelines.

Making the popularity analysis report of the dishes.

Maintaining the cover analysis report.

Assist the restaurant manager and chef for menu planning.

Preparing and presenting the monthly sales report during the departmental meetings.

Marketing ( Local advertising, food and beverage promotions & online marketing )

Ensure the SOP of the company is following on the day to-day operations.

WORK EXPERIENCE

Currently working as F&B Manager in Apollo Dimora Hotel, Calicut

1yr 4 months worked as F&B Service Manager in Sterling Kodai Lake Resort Kodaikkanal

2yrs worked as Assistant Outlet Manager in Braira Hotel, Riyadh.

1yr 2 months worked as F&B executive in Fortune Select, Bangalore.

2yrs worked as Team leader in Holiday inn, Cochin.

2 yrs and 9 months worked as Trainee captain in The Park, Chennai.

Successfully completed 4 months IET at Trident, Chennai.

EDUCATION

DHMCT

Directorate of technical Education

Munnar Catering college, Munnar, Kerala.

2008-2011

BSC HMCTT

Punjab Technical University

Munnar Catering college, Munnar, Kerala.

2008-2011

12th

Board of higher secondary examination, Government of Kerala

Savio Higher Secondary School, Devagiri, Calicut, Kerala.

2004-2006

10th

General Education Department, Government of Kerala

St. Mary’s High School Kakkadampoil, Calicut, Kerala.

2004

ONLINE CERTIFICATIONS

Problem handling certificate (Institute of hospitality).

Problem resolution certificate (Institute of hospitality).

Suggestive selling certificate (Institute of hospitality).

Data privacy-handling personal data (IHG).

Food safety 1& 2.(IHG)

Human rights.(IHG)

LANGUAGES KNOWN

English, Hindi, Malayalam, Tamil, Arabic.

ADDITIONAL QUALIFICATION

IELTS SCORE - 6.5 OVER ALL

TECHNICAL SKILLS

Good in Microsoft Word, Excel and Power point.

Familiar with Micros, Infra-sis and IDS software.

PERSONAL DETAILS

Date of birth - 18-03-1989

Nationality - Indian

Marital status - Married

Gender - Male

DECLARATION

I hereby declare that all the above statements are true and correct to the best of my knowledge and belief.

ALBIN MICHAEL.



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