Julie Dwyer

Customer service/Bartender

Covington, KY 41015

adxmki@r.postjobfree.com

+1-859-***-****

** ***+ Experience

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Aerator Operator

Zumbiel Packaging - Hebron, KY

August 2022 to Present

drive walkie rider and pick up pallets. Loaded them on Aerator, then scanned in computer and aerated them. Removed and delivered to correct location to be cut.

• Forklift certified

• Maintained a clean and safe work area at all times

• Monitored delivery and production speed

• Operated high pressure equipment

Order Picker/Forklift Operator

Meritor - Florence, KY

January 2022 to August 2022

Drove Reach truck and used RF Scanner to get orders. Picked orders and delivered to correct location of warehouse.

• Forklift certified

• Maintained a clean and safe work area at all times

• Monitored delivery and production speed

Front Line Customer Service

RDI - Covington, KY

March 2020 to April 2022

Call center inbound client calls inquiring for various campaigns the one worked on the most was J.Peterman catalog sales took credit card info help the clients order directed them to the website, emailed return postage labels etc etc

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

• Worked in the inbound call center

• Provided assistance to clients

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Confirmed payments, refunds, etc.

• Provided excellent technical support

• Resolved payment and order disputes

• Wrote call center scripts

• Operated the live chat

Security Guard

Turfway Park - Erlanger, KY

December 2019 to November 2021

Drove security patrol car around race track and monitored restrooms stables high traffic areas etc Bartender/Server

Cincy Seafood - Fort Mitchell, KY

January 2019 to June 2020

Mix serve drinks, stock,clean, register, customer service

• Worked in a fast paced and high volume environment

• 24 years of experience with preparing cocktails

• Greeted customers

• Implemented drink safety guidelines

• Worked lunch, dinner and closing shift

• Prepared glassware

• Prepared bar

• closed and opened bar

Bartender/Server

Buffalo Bob's family restaurant - Florence, KY

August 2017 to March 2020

Fast paced, serve food and drinks, take orders, clean, etc. Customer Service Representative

Heritage Enterprises - Fort Wright, KY

January 2016 to January 2020

Call center, inbound calls,

• Provided assistance to clients

• Assisted customers in person

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Resolved payment and order disputes

• Confirmed payments, refunds, etc.

• Operated the live chat

• Wrote call center scripts

Supervisor

The Clean Team - Dayton, KY

February 2009 to January 2020

Quality inspection, hire,schedule, clean businesses and residential. Stock, inventory

• Opened and closed office

• Had a team of 10 employees

• Served as Quality Assurance Inspector for 15 years

• Supervised operations

• Coordinated schedules and assigned team members' shifts

• Trained, developed, and supervised employees

• Maintained ongoing relationships with clients

• Managed locations cleaning

Bartender

Tony's ole saloon - Dayton, KY

March 2016 to January 2019

Open bar,serve drinks, clean stock registers phones reports lottery order inventory

• Worked in a fast paced and high volume bar

• verified customer age prior to serving

• Served alcoholic beverages

• 24 years of experience making cocktails

• waited tables

• Prepped bartender

• Performed opening and closing duties

Title Clerk/Customer Service

Bryan's Auto Sales - Covington, KY

March 1994 to October 2003

Help customers do title paperwork and file at courthouse. Keep track of payments, answer the phones, greet customers, make appointments for sales reps, assist at auction buying cars. Education

Some college in Cosmetologist, workplace principles GateWay Community College - Covington, KY

August 2007 to December 2009

Skills

• Residential Cleaning

• Bartending

• Busser

• Quality Control

• Quality Inspection

• Banquet Experience

• Host/Hostess

• Serving Experience

• Catering

• Microsoft Word

• Upselling

• Retail Sales

• POS

• Restaurant Experience

• Food Preparation

• Cash Handling

• Food Service

• Food Safety

• Restaurant Management

• Assembly

• Merchandising

• Guest Services

• Management

• Commercial Cleaning

• Supervising Experience

• Laundry

• Hospitality

• Cooking

• Administrative Experience

• Caregiving

• Microsoft Office (10+ years)

• Leadership

• Time Management

• Telemarketing

• Reach Truck

• Order Picker

• RF Scanner

• Materials Handling

• Inventory Control

• Order Picking

• Forklift

• Pallet Jack

• Packaging

• Quality Assurance

• Live Chat

• Technical Support

Certifications and Licenses

Bartender License

Reach Truck Operator

June 2022 to June 2025

Drive Reach truck/Pacer Cherry picker and fulfill orders with RF Scanner. Assessments

Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Verbal Communication — Highly Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Bartender Etip Certification, Reach Truck Operator License

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