Career Objective

I am a consistent, hardworking, friendly, highly motivated individual who has experience in a variety of different fields. I do, however, really enjoy working with the public. I am someone who enjoys being very personable. Talking and identifying with people is something that has always come very naturally to me. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, gain some stability along the way, all while expanding my knowledge and skills. I am also looking to establish long term employment in a friendly environment. I'm a professional bartender by trade, with extensive knowledge of spirits, engages with customers one-on-one, in addition to having experience in a large-scale casual dining establishment. I have also been a dedicated customer service professional, with knowledge of service delivery and proven multitasking abilities, I ranked was within the top the 3 sales reps, when selling cars, only female to do so at the time, and I have also been a small business owner.

Academic Details

Strayer University: bachelor’s Data Science in information technology; Cybersecurity 2023-2025

GED

Work Experience

VinoRita Wine Slushie’s

Shift Manager: December 15, 2022- Current

Exceptional customer service. Take inventory, place orders.

Pre-make batches before shift. Maintain order and cleanliness, in and outside the store throughout the day. I also handled their marketing for them. Gave them a social media presence, and almost tripled foot traffic within a month.

• Wyndham Garden Hotels

Bar Manager/Kitchen Manager/Bartender/Cook

Jul 2019 - Feb 2021

Greet our guests with a menu and a smile, and ask if I can get them one of my handcrafted cocktails, and a meal of their choosing. Make sure they’re being charged accordingly, and that their purchase is to their liking. It was my responsibility to maintain order and cleanliness in the bar and in the kitchen. I oversaw. the bar and the kitchen. It was my responsibility to prepare and prepare food, as well as properly cook and present it. I took complete inventory of the bar and the kitchen twice a week, and liquor counts nightly to stay well prepared to serve our guests and gain knowledge of consumption. Performed all opening and closing duties, via reports, cash counts, deposits slips, order sheets, restocking, and cleaning before locking up.

• Providence Country Club

Lead Bartender/Server

Aug 2017 - Jul 2019

I bartended and served in the main dining room, as well as various banquet events in addition to driving the beverage cart. During the summer months, I was also the lead bartender over the pool bar.

• The Liberty

Head Bartender

Dec 2015 - Jul 2017

Took great care to make sure all my customers left 100% satisfied from the moment they walked in, until the moment they left, made drinks for servers, created hand crafted cocktails & various mixes to create drink specials for the bar menu, circulated 20 different microbrews, trained employees, took inventory, placed the beer and liquor orders, until the business closed shortly after the death of one of the owners.

• Squeaky Clean

Owner/Operator

Jan 2012 - Oct 2015

My responsibilities included advertisement and marketing for my business, and keeping a complete log of all materials, ads, etc. Used Microsoft Office to keep track of my customer new and existing customers and for

scheduling appraisals, setting appointments. We would then perform detailed cleaning according to customers needs.

Managed day-to-day business operations.

Reconciled daily sales, returns and financial reports in QuickBooks.

• Movie Gallery

Assistant Manager

Aug 2010 - May 2012

My job responsibilities included making sure the amount money in the safe and the draws were conducive to our records, make bank deposits, oversee the store and employees to ensure a productive environment

During daylight hours, I would greet and take care of customers, check in movie rentals, take payments, check out movies, stock, clean, supervise, check out other employees at closing to make sure they had correct amount of money in drawer and on their cash slip, drop money in safe, than lock up.

• Empire Chrysler Jeep Dodge

Sales Representative

Jan 2008 - Dec 2010

My job duties included meet and greets, answering and making sales calls, running credit reports to determine eligibility, constantly learning new products and features, attending sales classes and conferences to keep my dealers was up to date, and participating in sales contests Ranked top 3 sales rep(only female) in a District sales competition.

Industrial Exposure

Implant Training at:

• Sales training to gain and maintain my Dealers license when selling cars, Bar school

Achievements

• Mixology License, Alcohol Awareness and Sellers Certification, Food Handlers Certification

Curricular Activities

Co-Curricular

• August 2021

Responding to customer situations with sensitivity

Full results: Proficient

Bartending — Highly Proficient

June 2021

Understanding, pouring, and mixing drink orders

Full results: Highly Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity

Full results: Proficient

Call center customer service — Proficient

July 2022

Demonstrating customer service skills in a call center setting

Full results: Proficient

Sales skills — Expert

March 2022

Influencing and negotiating with customers

Full results: Expert

Extra-Curricular

• Assessments

Bartending — Highly Proficient

June 2021

Understanding, pouring, and mixing drink orders

Full results: Highly Proficient

Food safety — Proficient

June 2021

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Proficient

Customer focus & orientation — Proficient

June 2019

Responding to customer situations with sensitivity.

Full results: Proficient

Management fit — Proficient

July 2021

Measures the traits that are important for success in management positions

Full results: Proficient

Sales skills — Highly Proficient

June 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Customer focus & orientation — Proficient

Strength • Quick witted, which is great at diffusing situations, especially in a bar, hard worker, punctual, great leadership skills, creative thinker, determined to complete goals or tasks given, Word Smith

adxmkb@r.postjobfree.com

704-***-****

Danielle Maida

Danielle Maida

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