BARBARA M. MONTELLA

Manassas, VA *****

adxmjx@r.postjobfree.com 703-***-****

Highly skilled, experienced, and dedicated professional with wide-ranging experience in Operations Management and Service Delivery.

Results oriented in supporting complex operations and establishing priorities to resolve issues in initial stages. Strong organizational, planning and communications skills with attention to detail.

Proven ability in problem solving and managing multiple priorities while maintaining confidentiality. Comfortable working with all levels of management, departments, and sponsors.

Self-starter who effectively works independently or with a team to obtain desired objectives. PROFESSIONAL EXPERIENCE

The MITRE Corporation, McLean, VA 2011 – 2021

Strategic Business Operations Analyst (2021)

• Promoted to new position in May 2021 and contributed to management of Incident Data Quality operations for IRS Sponsor on Filing Season Integrated Services Task Order.

• Created and distributed weekly Incident Data Quality reports to sponsor’s IT Divisions for analysis and correction; assisted recipients with proper Cause Code determinations for more accurate resolution and remediation of incidents to eliminate recurrences.

• Created user guides and training materials to instruct Incident Managers how to run, interpret and analyze data.

• Participated in live training demonstrations.

Program Management Analyst (2016 – 2021)

• Managed complex MITRE employee onboarding for 600+ staff members for IRS Sponsor to include:

• Worked directly with the sponsor to stay abreast of dynamic process requirements.

• Organized service delivery processes to streamline Management and Project Leader efforts in complying with required sponsor onboarding and maintenance requirements for staff – including initial clearance paperwork, Risk Assessment Checklist, validation of clearance to individual task orders, Master Survey Position Descriptions, Non-Disclosure Agreements, Telework Agreements, obtaining badges and laptops, and annual compliance training.

• Developed and maintained complex online database to manage and track all IRS assets and onboarding status points for these MITRE employees, enabling instant access to data for Management, Project Leaders, MITRE Property office, and IRS verification.

• Provide Project-level management and compliance services for 25-30 projects with 20+ sponsor Contract Officer Representatives annually.

• Created standardized Project Lead processes and established a new online process library specific to the IRS Work Program.

• Initiated and updated Task Order award profiles and deliverables in MITRE Project Pages tool.

• Maintained MITRE staff plans for multiple sponsor projects in MITRE’s Clarity financial management program and run Cost It Now reports to ensure project financials are within determined parameters.

• Tracked deliverables for multiple projects and ensure upload to MITRE Product Library

• Direct project work for the IRS Bootcamp and the Identity Theft Tax Refund Fraud Information Sharing and Analysis Center (ISAC).

• Created audio files for 1–2-hour courses for sponsor business and system operations courses for use across the sponsor.

• Wrote subject-matter scripts, produced visual aids, recorded audio track, and compiled all components to create stand-alone training tutorials for ISAC members utilizing Camtasia video software tool.

• Edited multiple project deliverables at special request. Recognized for excellence in customer service by the sponsor and internally with 1 Director’s Award, 1 Catalyst Award, 2 Spot Awards,11 Spark Awards and 6 Applause Awards. Barbara M. Montella Page 2

Lab Operations Aide (2013 - 2016)

Provided operational support for MITRE’s Enterprise Technology Lab (ETLab) consisting of the Lab Manager and 7 technical staff members; duties included:

• Point of contact for the ETLab for external inquiries.

• Monitored $2.5M departmental budget.

• Created Sensitive Data Receipt electronic database to track and monitor all incoming secure data from external sources to be used for analysis. Developed step-by-step User Guide for database.

• Maintained and updated all Access Memos for individual lab rooms to MITRE Security.

• Worked with various vendors to purchase and maintain software license inventory and hardware.

• Assisted the ETLab Information Systems Security Officer, Information Systems Security Manager and Privacy Officer as needed.

• Tracked all required training for Lab users.

• Coordinated corporate-wide meeting logistics for use of ETLab secure Demo Facility space. Office Administrative Specialist (2011 – 2013)

• Provided administrative support for Technical Director, 3 Department Heads and 160-person Division.

• Established and maintained systems and processes to better manage needs of large and diverse staff.

• Tracked and reported multi-lined divisional budget monthly.

• Planned and executed logistic services required for Technical Director for daily, weekly, monthly, annual meetings and events.

• As the Division’s Time Reporting System Coordinator, was responsible for daily timesheet review, verification, and bi-weekly submittal to Payroll for division staff.

• Prepared all travel arrangements and expense reports for senior leadership.

• Processed Human Resource actions, Training, and Educational Assistance requests for division.

• Prepared PowerPoint presentations for senior leadership

• Processed all catering and facilities requests.

BMM CONSULTING, Manassas, VA 2009 - 2011

Self-Employed Operational Consultant

Provided operational services to small-business clients on a contractual basis for establishment and management of their back-end office systems such as website design, customer support, organization of records, filing systems, bookkeeping, collections, forms creation, and data entry.

INTERCOM NETWORK, Fairfax, VA 2007 – 2009

Promoted to Vice President of Operations

• Top Sales producer of proprietary web-based software with recurring annual revenue of $850K

• Managed 3-person Sales team.

• Responsible for planning and executing participation in national and state conferences. Prepared and presented workshops with attendance of more than 250+ attendees. Provided live demonstrations of software to potential clients at tradeshow booth.

• Managed contact data received at conferences for follow-up sales activity.

• Travelled to clients for on-site training throughout the U.S. and Canada.

• Provided all training and application support to entire client base.

• Provided leadership, training and comprehensive subject matter expertise for Sales and administrative staff.

• Wrote and maintained all product User Guides, Sales and Marketing collateral. Barbara M. Montella Page 3

Hired as Executive Assistant to CEO

• Built and maintained business processes and procedures to increase operational efficiencies.

• Screened all incoming calls, processed all incoming/outgoing mail, established complex filing system, developed product presentations, ordered office supplies, and maintained office equipment. INDEPENDENT INSURANCE & FINANCIAL PLANNING AGENT 2003 – 2006 Represented Washington Financial Group, MassMutual and Mutual of Omaha for Life, Health, Disability and Long- Term Care Insurance Policies and financial products. OFFICETEAM, Herndon, VA

SOLOMON EDWARDS, Tysons Corner, VA 2002 – 2003

Successfully completed temporary assignments for various large corporations at the executive level. LAFARGE NORTH AMERICA - GYPSUM, Herndon, VA 2001 – 2002 Billing & Address Book Administrator

• Managed billing process at corporate headquarters for seven operating plants

• Analyzed and resolved issues arising from computer operating system regarding freight, pricing, invoicing, and sales inaccuracies.

• Successfully transitioned invoicing process of newly acquired plant and achieved 98% accuracy.

• Maintained 10,000+ record customer database in operating system daily. EXPO DESIGN CENTER, Fairfax, VA 1999 - 2000

Project Superintendent

• Managed all aspects of remodeling of kitchens and bathrooms from receipt of design layout through to final punch list.

• Designed and implemented "The Project Superintendent's Process" which was used as corporate standard for all EXPO locations.

MCI WORLDCOM, Reston, VA 1997 – 1999

Promoted to Project Manager for Global Implementation Services Directed, coordinated, and executed the implementation/modification of a variety of multifaceted global services. Hired as Executive Assistant to Sr. Vice President of Global Engineering

• Maintained calendar, coordinated travel arrangements both domestic and international, and prepared complex PowerPoint presentations.

• Planned and implemented Engineering Conferences for domestic and international departments. Barbara M. Montella Page 4

MOLSON BREWERIES USA INC., Reston, VA 1990 - 1997

Regulatory Affairs Supervisor (1994-1997)

Legal Compliance Coordinator (1991-1994)

Sales Administrative Assistant (1990-1991)

Managed all aspects of regulatory compliance required to ensure company maintained good standing and operative status with applicable federal and state agencies' regulations required to derive annual sales more than $350 million. As result of acquisition and personal success, provided independent consulting for alcohol beverage industry. Proficient in MS Office365 – TEAMS, Word, Excel, PowerPoint, Outlook, Access, SharePoint; Additional experience with Tableau, Camtasia, SnagIt, QuickBooks, VPN EDUCATION

Ongoing education in Systems Engineering, Business Process Improvements, and training to support new technologies, software and systems.

Skinner Business School, Garden City, NY – Certification – Intro to Computers Dominican Commercial High School, Jamaica, NY - Regents' Business Diploma

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