Support Specialist Processing Technician

Mariana B. Hathaway Zornes

719-***-**** • *******.**************@*****.***• Colorado Springs, Colorado • linkedin.com/in/mariana-hathaway

Professional Summary

EXPERIENCED PROFESSIONAL

An energetic professional possessing exceptional interpersonal skills with the ability to perform in demanding environments, while maintaining integrity, & a positive attitude. Excelling in leadership, administrative, & problem-solving skills gained through a travel nursing-focused career spanning 19 departments, 28 facilities, & 11 states. Career–transitioning into Information Technology & currently attending ACI Learning Company for Information Technology courses through the Computer User Support Specialist (CUSS) program. Courses included PeopleCert ITIL 4 Foundation, CompTIA A+, Network+, & Security+. Seeking entry-level opportunities as an Electronic Medical Records Architect.

Areas of Expertise

Electronic Health Records (EHRs) EPIC EHR Point Click Care EHR Cerner Soarian EHR Organizational Communication Cross- Functional Leadership Cross-Functional Collaboration Staff Training Documentation & Reports Interpersonal Communication Critical Thinking Data Management Account Management Software Installation Self-Motivated Research Skills Time Management Customer Service Pattern Recognition Fast-Paced Critical Environments Scheduling Marketing Quality Assurance & Compliance Reliable Responsible Adaptable

Education

ACI Learning – Computer User Support Specialist Anticipated Graduation: June 2023

PeopleCert ITIL 4 Foundation April 2023

CompTIA A+ (1101 & 1102) May 2023

CompTIA Security+ (601 CML) June 2023

CompTIA Network + (CML 008) May 2023

Nightingale College, Utah, Licensed Professional Nurse Diploma May 2023

University of the People, California, Certificate in Network & Application Security Anticipated Graduation: April 2026

Ashworth College, Georgia, Sterile Processing Technician Certificate May 2022

Phlebotomy Career Training, Michigan, Phlebotomist Certificate April 2021

Independent Instructor: Deloris Williams, Colorado, Qualified Medication Administration Person (QMAP) Certificate September 2013

Pikes Peak Community College, Colorado, Certified Nursing Assistant (CNA) Certificate May 2012

Professional Experience

PENROSE HOSPITAL – Colorado Springs, CO June 2022 – January 2023

Virtual Sitter

Monitored approximately 1,000 high-risk patients & notified unit medical staff of routine, emergent, & safety issues.

Operated $140K medical monitoring equipment for 8 acute care hospitals & critical access hospitals.

Utilized EPIC EHR expertise to ensure zero virtual sitter-related record errors within assigned client’s documentation.

Recognized and responded to specific patient behaviors or situations, such as agitation, confusion, or pain, using specialized training and knowledge.

Utilized virtual sitter software to track patient activity and communicate with healthcare staff or emergency responders if a patient needs immediate attention or intervention.

Monitored patient health & status remotely as a healthcare virtual sitter using audio & video technology.

Maintained accurate & timely documentation of patients ensuring compliance with healthcare regulations & standards.

Strong verbal & written communication skills used to effectively interact with patients, healthcare staff, & family members.

Displayed proficiency in using various technological devices & software programs.

Maintained patient confidentiality & privacy at all times, following HIPAA regulations & organizational policies.

Washington County Nursing Home – Akron, CO February 2022 – April 2022

Travel Certified Nursing Assistant (CNA)

Shift lead for a “Greenhouse Home” long-term care facility responsible for maintaining the health & welfare of patients.

Assumed Activity Director role while managing housekeeping & food preparation for 25% of site facilities.

Provided direct patient care, including bathing, dressing, & feeding.

Quickly adapted to various healthcare settings, (e.g. hospitals, rehab centers, etc.), while epitomizing professionalism.

Participated in continuing education & training opportunities to enhance nursing repertoire, seeking professional growth.

Professional Experience (Continued)

PENROSE Brookdale (Various Locations) – Colorado Springs & Denver Metro, CO November 2021 – February 2022

Travel Qualified Medication Administration Person (QMAP)

Conducted medication administration for 55 residents per shift, 100% on-time rate while assuring zero medication errors

Revamped pharmaceutical storage to optimize employee time usage & minimize opportunities for employee oversights

Utilized Point Click Care EHR to document patient care & manage both refills & new provider orders for medications

Administered medications, including oral, topical, & injectable forms, as a QMAP in various travel nursing assignments.

Provided accurate medication records (e.g. administration, dosage, etc.), ensuring compliance with federal/local regulations.

Monitored patient response to medications & reported changes, especially adverse reactions, to healthcare providers.

Collaborated with interdisciplinary healthcare teams, including nurses, physicians, & therapists, to develop & implement medication administration plans that met individual patient needs & goals.

Cheyenne Mountain Care Center – Colorado Springs, CO June 2021 – August 2021

Travel CNA

Led 2 CNAs in the care of 40 patients, assigning shift responsibilities & ensuring efficient personnel time management

Managed client appointments, assisted with wound care, & aided patients with daily activities to avert cognitive decline

Demonstrated adaptability by responding to dynamic patient needs & situations, while ensuring client safety & satisfaction.

Managed & prioritized multiple tasks & responsibilities, ensuring efficient & effective patient care delivery.

Maintained patient confidentiality & privacy at all times, following HIPAA regulations & organizational policies.

Guided patient progress towards independence in activities of daily living for 25 residents, achieving care plan objectives.

Performed documentation via paper charting, managed oxygen tank replenishment, & conducted general supply upkeep.

***Additional Travel CNA Experience*** May 2012 – June 2021

Responsibilities included:

oProviding temporary stop-gap for critically low-personnel situations to guarantee patient health and safety

oDirect patient care

oMedication Administration

oMeal preparation, distribution, and feeding

oGeneral minor maintenance and housekeeping

oAppointment coordination

oPatient-family member coordination

Travel CNA & QMAP Facilities

Mesa Manor Care Center – Grand Junction, CO May 2021 – Jun 2021

Missouri Baptist Medical Center – St. Louis, MO Jan 2021 – Apr 2021

Powerback Lafayette – Lafayette, CO Nov 2020 – Jan 2021

Vibra Hospital – Thornton, CO Mar 2020 – Apr 2020

Mesa Vista of Boulder – Boulder, CO Oct 2019 – Jun 2020

Columbine Manor – Salida, CO Aug 2019 – Sep 2019

Pikes Peak Care Center – Colorado Springs, CO May 2019 – Jul 2019

Silver City Care Center – Silver City, NM Feb 2019 – Mar 2019

Miners Colfax – Raton, NM Dec 2018 – Jan 2019

Prospect Park Living Center – Estes Park, CO Nov 2018 – Dec 2018

Missouri River and Rehab – Great Falls, MT Jul 2018 – Oct 2018

Aspen Park of Cascadia – Moscow, ID May 2018 – Jun 2018

Whitefish Care and Rehab – Whitefish, MT Feb 2018 – Apr 2018

Kohala Hospital – Kohala, HI Oct 2017 – Nov 2017

Yuma Life Care Center – Yuma, CO Aug 2017 – Sep 2017

Poplar Living Center – Casper, WY Apr 2017 – Jul 2017

Brookside Inn – Castle Rock, CO Jun 2015 – Sep 2015

Solterra at Castle Rock – Castle Rock, CO Apr 2015 – Oct 2015

The Argyle Retirement Home – Denver, CO Aug 2014 – May 2016

Parker Adventist Hospital – Parker, CO Aug 2013 – Jul 2014

Beo Personal Care – Colorado Springs, CO May 2012 – Jul 2013

Technical Skills

Software:

MS Office 365 Suite (2007, 2010, 2013, 2016 & 365)

SharePoint

Quick Book

Norton Anti-Virus

AVG

Adobe

Microsoft Exchange

HL7

Operating Systems:

Microsoft Windows (XP, Vista, 7, 8, 8.1, 10, 11)

MAC OSX, iOS

Languages:

Python

SQL

Additional Skills:

Data Analysis

Spreadsheets

Data Visualization

Data Cleansing

Computer Maintenance

Computer Hardware Troubleshooting

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