Warehouse Manager Customer Service
Resume:
SYLVESTER NELSON
*** *. ******* **. *********, PA 18109
adxmhc@r.postjobfree.com
SKILLS
Inventory Control Management
Business Data Management
Inventory Management/MTC
Performance Planning & Management
Analytical Problem Solving
Conflict Resolution
Forklift and Clamp Truck Certified
Crane, Pallet Jack, Walker Operation
Warehouse Best Practices Management
5S, Six Sigma, Kaizen, KANBAN
Continuous Process Improvement
Lean Manufacturing
Safety & Hazardous Materials (MSDS)
Box Truck Operation
PROFESSIONAL EXPERIENCE
CoWorx @ Walmart Distribution Bethlehem, PA
Area Manager 11/2020-Present
Communicate with individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates)
Maintain quality and safety standards in area of responsibility by ensuring associates are trained on logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation
Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; teaching, supporting and modeling
Complete and prepared associates payroll as well as monitored staffing needs
Dentrust Pipersville, PA
Warehouse Manager 03/2018 – 10/2020
Order supplies to maintain proper inventory levels
Create FedEx labels and shipping and receiving from multiple vendors (UPS & FedEx)
Manage various events as well as troubleshoot/repair equipment as needed or required
Properly pack and package dental supplies and train team members on proper procedure
Work with military/government organizations and follow proper protocols
Sharp Packaging Allentown, PA
Team Lead 12/2017 – 06/2018
Established or adjusted work procedures to meet production schedules.
Analyzed and resolved work problems, or assisted workers in solving work issues
Conferred with other supervisors to coordinate activities of individual departments
FOX GROUP INC. Lansdale, PA
Distribution Manager 06/2016 – 11/2016
Developed and maintained an effective and involved work force through performance leadership, education, communications, and policies which support diversity and team effectiveness
Hired talented individuals to effectively staff the department to meet all operational requirements
Monitored team performances and provided feedback for areas of opportunity
Planned and managed product distribution to effectively achieve company goals
Analyzed all existing distribution procedures in order to increase company productivity
QUAD Graphics East Greenville, PA
Business Area Manager 05/2008 – 06/2016
Led, trained, directed, recruited, evaluated, scheduled and coached a team of material handlers and distribution administrators while effectively coordinating all activities in the warehouse
Coordinated with production leaders, machine operators and assemblers to continuously monitor production schedules to forecast any shipping / receiving complications
Managed paper warehouse operations, equipment and personnel to assure efficient and organized receipt and storage of roll stock
Adjusted staffing and coordinated the flow of finished-goods to meet customer requirements, shipping dates and schedules while efficiently overseeing a full fleet of powered Industrial Vehicles
Key contact for customers and carriers for receiving and coordinating in-bound materials while providing exceptional customer service
Team Leader – Paper Warehouse/Recycle Department 07/2002 – 05/2008
Managed time and attendance for operatives within an area of responsibility and supported my direct supervisor with people management issues
Communicated with customers, suppliers and transport companies to ensure satisfaction
Ensured the delivery of materials to production lines in accordance with production schedules as per company policy
EDUCATION
Kellits High School Diploma
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