Jinyoung Cho

Las Vegas, NV ***** adxmh7@r.postjobfree.com (415) 425 - 0012

SUMMARY

Friendly and courteous Hospitality and Healthcare professional delivering first-rate service and constantly striving for the highest customer satisfaction and loyalty. My passion for those industries comes from my extensive international experiences. The connection with people makes all the difference! I can conduct business in Korean and English including medical translation.

WORK EXPERIENCE

Pacific Heights Surgery Center

Office Manager January 2022 – Present

• General administrative support to DON

• Responsible for the keeping, maintenance, and confidentiality of employee and surgeon personnel files

• Coordination of new hires and separations; including new hire forms and benefit information to new employees and notifying Human Resources and Payroll of employee changes

• The recruitment and training of the Patient Care Coordinator team

• Overseeing of employee timekeeping; including the collection and tallying of employee timecards in Namely

• Management of the Patient Care Coordinator Team

• Updating the licensing and accreditation process

• Credit applications for new vendors

• Assist in the state reporting process for MIRCAL/ E-codes (quarterly) and ALIRTS (yearly) as requested by DON

• MAC (Medicaid Advisory Committee) meetings (quarterly); including Cancellation Reports, Infection Control Reports, and notification of the surgeons

• General facility management and maintenance agreements

• Policy updates for Policy and Procedure Manual

• Responsible for all incident reports

• Responsible for all competencies of employees

• Responsible for all company events

Patient Care Coordinator November 2020 – December 2021

• Provide assistance to patients regarding registration, billing, insurance information during checking-in and via email and phone

• Collaborate with individuals or departments as necessary to resolve request or problem: Surgeons, Anesthesiologists, Charge RN, DON, Pre-op RN, PACU, Material staffs, Scrub RNs/techs, Lab staffs, Medical material companies

• Coordinates patient schedule with 15 MDs’ schedulers. Ensures that patient charts are completed and information is up to date prior to the surgery date including the operative report: Scheduled 20 ~ 25 appointments per day, Completed 15 charts for next day surgery per day, Audited 20 ~ 30 charts per day

• Screen, take messages, route, assist with incoming/out-going calls including email

• Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription

• Manage/Record/File/Organize up-to-date medical documents for staffs including each MD

• Manage/Record/File/Organize with all HIPAA privacy regulations regarding the confidentiality of Protected Health Information (PHI)

• Generate and analyze purchasing, expense report, missing charges

• Manage unlimited incoming/outgoing shipping

The Ritz-Carlton, San Francisco October 2019 – October 2020 Guest Relations Coordinator

• Greeting 100+ guests and 338 rooms using Opera, Kipsu and GXP

• Building strong relationships to deliver the appropriate information regarding property amenities, services, and hours of operations and local areas of interest and activities via phone, email and in The Hotel

• Collaborate with appropriate individual or department as necessary to resolve guest call, request, or problem: Communication Coordinator, Pastry Team, IRD, Guest Service Coordinator, Housekeeping, Bellmen/Valet, Banquet, Loss & Found (Security), Sales & Marketing department, Parallel 37/The Lobby Lounge

• Respond to special requests from guests with unique needs to deliver the most memorable experience

• Communicate VIP arrivals to designated personnel for escort and delivery of amenities Renaissance Las Vegas Hotel Feb 2019 – October 2019 Front Desk Associate – The Associated with the Most Positive Reviews in Trip Advisor and GSS

• Greeting and checking in 350+ guests and 548 rooms using FSPMS, MARSHA, Kipsu, Micros, GXP, and POS

• Setting-up correct billing and verifying payment methods of $ 300+ balance in cash and credit card through PMS, completing adjustment/correction of vouchers and paid-outs in daily

• Building great relationships daily with 200+ guests and non-guests including concierge duties

• Communicating with all departments for guests’ requests: DTS, Housekeeping, Bellmen/Valet, Banquet, Loss & Found (Security), Sales department, ENVY The Steakhouse/Grill 55 Bar JW Marriott Las Vegas Resort & Spa May 2018 – Oct 2018 Front Desk Associate

• Greeting and checking in 250+ guests and 548 rooms using FSPMS, MARSHA, GXP, and GoConcierge

• Setting-up correct billing and verifying payment methods of $1,000+ balance in cash and credit card through PMS, completing adjustment/correction of vouchers and paid-outs in daily

• Communicating with all departments for guests’ requests: AYS, Housekeeping, Bellmen/Valet, Banquet, Loss & Found (Security), Sales department, Casino Host

• Training for Night Audit duties: auditing all charges/posting/correcting daily work for 548 reservations Residence Inn by Marriott Chicago Downtown/Loop May 2017 – Apr 2018 Guest Service Representative - The Associated with the Most Positive Reviews in GSS

• Greeting and checking in 200+ (380 rooms) guests and rooms using FOSSE and GXI system

• Setting-up correct billing and verifying payment methods of $500+ balance in cash and credit card through FOSSE, completing adjustment/correction of vouchers and paid-outs in daily

• Building great relationships daily with 200+ guests and non-guests including concierge duties

• Achieving 92% customer satisfaction rating over a year through checking in process including guests' reservations confirmations, requests, changes, and cancellations over the phone and front desk

• Communicating with all departments through radio for guests’ request: Housekeeping, Bellmen/ Valet, Banquet, Loss prevention (Security), Roanoke Restaurant/club lounge in lobby Toyota Motor Korea Ltd. / Lexus - Seoul, South Korea Nov 2002 – Sep 2009 Customer Relationship Department – General and Complaint Operator

• Carrying out general inquiries & complaints from customers: 70+/daily

• Managing customers feedback organization

• Reporting to Customer Relationship Manager and agencies (in-house/dealers)

• Generating daily news report about the vehicle industry to the Director of CR division

• Supporting Service Department on the development of International Organization for Standardization EDUCATION

Roosevelt University Spring 2016 – Fall 2016

Bachelor of Science Degree in Hospitality and Tourism Management with Honors City College of San Francisco Fall 2012 – Fall 2014 Associate of Science Degree in Liberal Studies - Math and Science with Honors Kyungwon University, South Korea Spring 2001 – Spring 2003 Associate of Science Degree in Management - Secretariat AWARDS

v The Associate of the Quarter Front of House Winner: Residence Inn Chicago Downtown/Loop Oct 2017 v Employment of the Year: Toyota Motor Korea Ltd. (3 years) 2006, 2008, and 2009 ADDITIONAL SKILLS EXTRA-CURRICULAR ACTIVITES

v Bilingual (Korean and English)/Medical Terminology v Basic Life Support for Healthcare (America Heart Association) 2022 v Essential Lessons for First-Time Managers (LinkedIn) 2022 v QuickBooks Online Essential Training (LinkedIn) 2021 v Cert Prep: Outlook Associate Microsoft Office Specialist for Office 2019 and Offfice 365 2020 v Customer Service: Problem Solving and Troubleshooting (LinkedIn) 2020 v Retail Customer Service / Sales Foundations (LinkedIn) 2020 v SME Certification Skill Check-Opportunity Management Sales (CI/TY/SFAWeb) (Marriott) 2019 v Food & Beverage Management Certificate (eCornell) 2019 v San Francisco Tourism Industry Certificate (San Francisco Travel Association) 2016

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