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Customer Service District Manager

Location:
Delaware, OH
Posted:
June 09, 2023

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Resume:

Amanda Dawson

District Manager

adxmg1@r.postjobfree.com

740-***-****

Delaware, OH

linkedin.com/in/amanda-dawson-

53b145235

Passionate and driven leader with unparalleled work ethic and over 12 years experience leading people, managing restaurants and back-office operations. I am looking for an opportunity to take my skills, full-time into an administrative/office management setting. Work Experience

District Manager

EG-America/Sbarro 4/21 to Present - Central OH

-Multi-unit manager, manage and operate locations in central Ohio

-Perform all aspects of running the operation, including food preparation, customer service and handle all incidents and escalations

-Responsible for training and developing employees, managers

-Recruiting, staffing, scheduling, inventory, ordering and invoices

-Collaborate with corporate, leadership and other managers to assist in the growth and development of the company brand and its employees

-Primary manager accountable for opening 2 new stores in the past year

-Drive process improvement and efficiency

General Manager

Charleys Philly Steaks 7/19 to 2/20, 11/20 to 4/21 - Columbus, OH Frisch’s Big Boy 1/16 to 12/18, 2/20 to 11/20 – Central OH

-Multi-unit manager and trainer, manage and operate multiple locations

-Perform all aspects of running the operation, including food preparation, customer service and handle all incidents and escalations

-Responsible for training and developing employees

-Recruiting, staffing, scheduling, inventory, ordering and invoices Manager

Local Roots Restaurant 12/18 to 7/19 – Powell, OH

-Manage the restaurant, front of house and kitchen

-Represent the owner and brand, servicing high profile customers

-Staffing, scheduling, inventory, ordering and invoices Manager, Bartender, Server

Old Bag of Nails Pub 5/13 to 12/16 - Delaware, OH

-Started serving customers and tending bar, eventually increased responsibilities to managing, operating front of house and kitchen

-Responsible for training and developing employees

-Recruiting, staffing, scheduling, inventory, ordering and invoices

-Liquor inventory and ordering

-Banquets

Skills

Process Improvement

Operations Management

Client Relationship Management

Customer Service

Vendor Management

Training & Development

Team Building

Business Development

Social Media Marketing

Profit and Loss

Inventory Management

Scheduling

Technology

Microsoft Office Suite

Restaurant Magic, Micros, Decision Logic

POS (various)

Certification

ServSafe - Manager, Alcohol and Food

Handler



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