Data Entry Customer Service
Resume:
Entrepreneurial Hairbows by
Melissa with ** years of
experience and solid history of
retail success. Built operations
from ground up with strategic
and scalable approaches. Well-
oriented to quickly identify and
capitalize on emerging
opportunities.
Key Skills
Professional Experience
June 2021 -
December
2021
Pharmacy Technician
Krogers Grocery Store, Bowling Green, Kentucky
June 2021 -
December
2021
Customer Service Associate
Bargain Hunt, Bowling Green, kentucky
February 2020
- July 2021
Merchandise Associate
STRATEGIC Retail Solutions, Nashville, Tn
January 2005 -
October 2015
Assistant Pastor/ Clothes Closet Director
Word Of Life, Russellville, Ky
MM
Melissa
Miller
Administrative
Assistant
133 Sebern Close court
Bowling Green, Kentucky, 42101
*********@*****.***
Spiritual leadership
Drug inventory management
Pharmacy and customer records
management
Volunteer Management
Good Telephone Etiquette
Cash Register Operations
Inventory Management
Courteous with Strong Service
Mindset
Efficient and Detail-Oriented
Clear Communication
Data Entry
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Restocked automated medication dispensing equipment. Answered incoming phone calls and addressed questions from customers and healthcare providers.
Entered and processed patients' prescriptions into internal system. Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers. Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Executes excellent sales floor merchandising and selling. Informed customers about special promotions and provided detailed information for various products.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms pe
Offered advice and assistance to customers, paying attention to special needs or want.
Cleaned the store along with restocking shelving
Had Employee ID upgraded within 2 weeks to do Over rides, Close outs and Returns.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Updated pricing and signage to complete product displays and educate customers.
Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Communicated with vendors to answer questions, order samples and resolve issues.
Inspected merchandise for quality and arranged proper display location on floor.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Rotated manufacturer products.
Conferred with store managers to obtain information about customer needs and preferences.
Greeted, serviced and thanked all customers.
Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
Built end caps and aisle displays to highlight products and support latest promotions.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Traveled across Kentucky and Middle Tennessee to clean and restock shelves and displays in a variety of stores.
Provided spiritual care through visitation, counseling and prayer. Officiated special services such as weddings, funerals, baptisms and nursing August 2016 -
January 2022
Assistant Pastor
Hope Church Of Logan County, Auburn, Ky
Education
August 1997 -
April 1999
Associate of Art in Computer Information Technology Draughons Junior College at Bowling Green, KY
home services.
Led programs such as worship, study, fellowship and service opportunities. Provided spiritual and administrative leadership to church and managed daily operations.
Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
Worked with stewardship to promote responsible biblical stewardship. Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
Oversaw administration and management of all areas of ministry. Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
Launched ministry expansion program, resulting in ongoing conversion of former main worship campus into community recreation center. Officiated special services such as weddings, funerals, baptisms and nursing home services.
Provided spiritual care through visitation, counseling and prayer. Worked with stewardship to promote responsible biblical stewardship. Coordinated and spearheaded programs to increase church members' service throughout community.
Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
Provided spiritual and administrative leadership to church and managed daily operations.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Resolved problems, improved operations and provided exceptional service. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Oversaw administration and management of all areas of ministy.
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