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Resources Manager Customer Service

Location:
Randolph, MA
Salary:
75000
Posted:
June 09, 2023

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Resume:

Katiusca Leger

Randolph, Massachusetts, United States

adxmf4@r.postjobfree.com 954-***-****

linkedin.com/in/katiusca-leger-5a21b015

Summary

Summary * Confident leader with 8-10 years of successful Contract Administration, Human Resources and

Employee Relations management experience. Solid experience with Benefits Administration, Recruitment, Screening and Hiring. Also, an energetic leader of Professional Development, Bonus and Incentive Programs. Superior communication / presentation skills and ability to work effectively with all levels of employees. Thrives in high stress environment with us without supervision. Bachelor of Business Management

Experience

Senior Regional Human Resources Manager

The B12 Stores

Feb 2017 - Present (6 years 4 months)

As a Human Resources Manager, I am responsible for managing all aspects of human resources for B12 Stores, including talent acquisition, employee development, performance management, compensation and benefits, compliance, and employee relations. As the HR Manager I ensure that B12 Stores has the talent and resources necessary to achieve its strategic objectives while maintaining a positive and engaged workforce.

Responsibilities:

Develop and implement HR strategies and initiatives aligned with B12 Stores’ overall business strategy Oversee all aspects of talent acquisition, including job postings, resume screening, candidate interviews, and job offers.

Manage employee onboarding and orientation to ensure a smooth transition for new hires Develop and implement employee development programs to improve skills, knowledge, and performance.

Conduct performance evaluations and provide feedback to managers and employees to ensure alignment with business goals and objectives.

Administer employee compensation and benefits programs, including salary reviews, bonus plans, and health and welfare benefits.

Ensure compliance with federal and state employment laws and regulations.

Manage employee relations issues, including disciplinary actions, grievance procedures, and conflict resolution.

Partner with business leaders to identify workforce needs and implement effective HR solutions.

Manage HR metrics and reporting to measure the effectiveness of HR programs and initiatives.

Senior Human Resources Recruiter

Cross Country Medical Staffing Network

Aug 2014 - Apr 2017 (2 years 9 months) responsible for placing qualified candidates with our clients *Utilize internal database to identify potential candidates Place job requirements on the Internet to increase available candidate pool * Develop creative recruiting resources to attract qualified professionals interested in contract, contract to hire and direct placement employment * Identify networking activities such as attending career fairs, professional association meetings, calling on technical schools and outplacement services

*Responsible for screening candidates to ensure their qualifications meet open positions * Conduct skills testing, office interviews, reference checks and background investigations *Conducts

Certification / Licensure verification as required * Present job opportunities to qualified candidates and negotiate contract terms * Maintain excellent documentation with the company’s on-line system as well as hard files within the Branch Office * recruiting allied health, Nursing, office clerical positions *Workers Comp Claims *Maintain new hire package forms (edit and create as needed) *Maintain employee computer files*conduct employee exit interviews from time-to-time to gain insight on employee satisfaction levels regarding environment, resources provided, compensation, rewards and recognition, and management support *Other HR related tasks as assigned.

Senior Human Resources Recruiter

Mount Sinai Medical Center Miami Beach

Jul 2008 - Feb 2014 (5 years 8 months)

Recruits, screens and interviews internal and external applicants to fill approved open positions for the assigned Departments *Conducts the process in compliance *Reviews and evaluates applicants work history, training and other qualifications in order to find the best match for the open position's requirements *Maintains candidates informed of the evolution of the selection process appropriately and on a timely basis. Provides information on the process's expected time frames *Informs candidates of working duties, compensation, benefits, schedules, conditions, career advancement possibilities, etc *Performs reference and background checks to final candidates before extending the respective job offers. Conducts Certification / Licensure verification as required *Works with the Public Relations Department or an Advertising agency to develop the adds text, design and schedule within budget requirements *Acts as a link to a variety of external contacts to provide information regarding job possibilities and career opportunities * Assists in the development of strategic recruitment plans for the assigned groups *Follows the National Patient Safety goals as required *Complies with current Hospital security and safety polices *Ensures that the information given to Directors regarding the recruitment process is consistent, legal and in accordance with policies, procedures and practices of MSMC / MHI *Follows up with the appropriate Director after new employee's start date to determine level of satisfaction *Proposes and develops creative methods and sources for recruiting qualified applicants *All other tasks as assigned

Senior Talent Acquisition Specialist

Burger King

Mar 2007 - Jul 2008 (1 year 5 months) provide full life-cycle recruiting support for the Talent Acquisition team *manage all aspects of recruiting by partnering with the Talent Acquisition team and client groups to develop and implement comprehensive recruitment and staffing strategies to hire the right people into the right jobs while ensuring legal, social and company standards are met and exceeded *Specialize in taking a proactive approach to meet staffing requirements to include: attracting, sourcing & screening applicants using a variety of innovative sourcing techniques while staying abreast of developing market conditions & trends* This includes: *Identification of competitive companies; key skills needed within the business, and design of proactive sourcing strategies to fulfill client requests. · Development of structured and repeatable candidate pipeline strategies and organization and consolidation of data sourcing tools used throughout the organization. *Partnership with other business functions to ensure effective succession planning and development of internal talent pipelines. *Provide a high level of customer service to potential employees, hiring managers and talent acquisition team members *Serve as an effective liaison for the Talent Acquisition Department with special emphasis placed on candidate and client group experience

Recruiter

Motorola Solutions

Feb 2007 - Mar 2010 (3 years 2 months)

Responsible for recruitment, Performed a variety of compliance, audit, employee relations, and administrative functions *Ensures compliance with all applicable State and Federal wage of EEOC and labor Laws *Plan and coordinate human resources functions *Knowledge of interviewing technique *Analyzes, prepares and inputs payroll data *Responsible for processing new hire paperwork, Run Background checks/drug testing and ensuring compliance with company standards (I9's, completed applications etc) *Processing termination paperwork *Responsible for open enrollment *Workers Comp Claims *Maintain new hire package forms (edit and create as needed) *Maintain employee computer files *Organized training and development, Training records, Federal or state reporting, developing, implementing and maintaining human resources practices and programs and organizing company events *Establishes, develops and maintains relationships with a network of recruiting agencies, executive recruiters and related sources that efficiently recruit management or professional employees in accordance with company police and procedure *Plan and manage multiple projects and other duties assigned by management.

Recruiter

The Kor Group

Apr 2004 - Dec 2007 (3 years 9 months)

Ensure compliance with Federal and State employment laws including reports, logs, and record keeping *Investigate employee complaints in accordance with company policy *Assist management with the performance management process *Provide management support in the form of training and counseling on proper discipline and development techniques *Investigate problems, such as: working conditions, disciplinary actions, and applicant complaints *Provide guidance and recommend problem resolutions to department managers *Provide guidance on the interpretation and application of company policies and procedures as needed *Assist management and company in unemployment hearings, Department of Labor investigations, and other 3rd party inquiries, reviews and requests for information, and related responses *Prepare and present required communications and special reports related to employee complaints, disciplinary actions and other items *Assist with the development of training programs aimed at aligning employee performance with organizational goals *Maintain good communication and positive relationships with employees and managers to promote employee satisfaction *conduct employee exit interviews from time-to-time to gain insight on employee satisfaction levels regarding environment, resources provided, training, compensation, rewards and recognition, and management support.

Management Recruiter

Norwegian Cruise Line Holdings Ltd.

Jun 1999 - Mar 2004 (4 years 10 months)

Sources and recruits candidates for senior management positions onboard the Royal Caribbean International and Celebrity Cruises vessels *Establishes, develops and maintains relationships with a network of recruiting agencies, executive recruiters and related sources that efficiently recruit management or professional employees in accordance with company police and procedure *Travels to various international or domestics locations *previews, evaluates

and selects appropriate talent directly and through various sources to meet the requirement of the vessels and department needs *Interviews candidates to determine the individual adaptability to the corporate/shipboard environment *Selects appropriate applicants to meet specific functional hiring and scheduling requirements *Negotiates terms and conditions regarding contract length salary etc. * Makes jobs offers to approved candidates in accordance with company policy *Ensure all documentation is prepared and approved *Completes the requisition process *Make sure all new hire receive general orientation *Reviews and approves various invoices and paper work for newly hired employees to ensure accuracy and consistency *Liaises with various consulates and government agencies on a global scale to resolve visa and immigration issues *Prepares various reports as required including, but not limited to, status reports, talent search reviews, and list of talent pools *Performs related duties as assigned by HR.

Human Resources Generalist

Chiropractor Tucson AZ

Jun 1992 - Dec 1999 (7 years 7 months)

Assisted Doctor with all patient rehabilitation * Administered policies and programs in recruitment, employee relations, compensation * Hired and terminated employees along with training new and current employees * Maintained benefits and worker’s comp records * Prepared and submitted insurance/benefits enrollment changes and termination and resolved benefits issues * Insured accurate and timely processing of payroll using ADP * Maintained payroll records, facilitated compensation actions, including new hire salaries, salary surveys, life event changes, terminations, and bonus calculations * Printed and distributed payroll checks * Handled all accountant functions (bank reconciliation, account payable and receivable using quick books, Peachtree, Journal Entries, Forecasting, Analyzed labor costs) * Cold Calling for Collection * Provided reports to attorneys and Insurance companies.

Education

Katherine Gibbs College

AA, Business Administration Management

Northeastern University

BS, Business Health Management

Skills

accounting • administration • adp • advertising • approach • assets recovery • bank reconciliation • benefits administration • budgeting • ceridian



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