Janice Freeman-Hall

**** **** **

Hyattsville, MD 20782

240-***-****

adxmev@r.postjobfree.com or adxmev@r.postjobfree.com

QUALIFICATIONS PROFILE

I am an administrative/ program diverse professional eager to forty plus years of technology experience and office management certification to secure an office manager or an administrative position in a technical office environment.

Administration: Consummate professional dedicated to providing exceptional administrative support to peers and senior management making their lives easier. Served as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; plan meetings, make travel arrangements, composing documents and efficiently streamlines office processes to increase efficiency and improve service in fast pace office environments.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology.

Key Strengths: Excel at developing strong relationships with staff, senior executives, federal, state and local government officials, clients; strong record creating a positive first impression. I am highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.

Security Clarence: Level 5

TECHNOLOGY PROFICIENCIES

Software: MS Office Suite (Word, Excel PowerPoint, Access, Outlook, Publisher, SharePoint, MS

Project) instant messaging software, Adobe Acrobat Professional, People Software, Quick Book, lotus, Visio

Browsers: Internet Explorer, Firefox, Chrome, Safari,

SEARCH ENGINES: Google, Yahoo, Dogpile, Bing, Metasearch, Mettacrawler, WebCrawler, AltaVista, Spokeo,

Web Design I & II

Hardware: PCs, Laptops, Typewriter, Telephony Systems, Printer, Routers, Modems, Scanners,

Operating Systems: Windows (all versions) Mac OS X, DOS, UNIX, Net framework

Databases: Oracle, Informix, MS Access, SQL, R Base,

Networking: TCP/IP, FTP

Applications: Integrated time and Attendance System (ITAS), Web T&A, Gov’t Trip, Travel Manager, NVision Data Warehouse, Purchasing Online Tracking System (POTS), Sun Flower Property Manager System, IProurement, Unified Financial Management System (UFMS), LMS, Learning Management Systems (LMS), Learning Portal

EDUCATION

Savannah High School, Savannah, GA, Diplomas

Savannah Technical College, Savannah, GA, Associate Degree

Savannah State College – 24 Semester Hours

Information Processing Training Center, Washington DC, Certification

US Graduate School Leadership Academy, Washington, DC – Certification

PROFESSIONAL CAREERS

Prince George’s Public School System

Substitute Teacher

I created a classroom environment that provides student involvement in the learning process and enabled each student to achieve learning objectives. I selected and use appropriate instructional strategies including, but not limited to, lectures, group discussions, demonstrations, modeling and multimedia teaching aids. I maintain as fully as possible the established routines and procedures of the school and classroom where assigned. I provided an atmosphere and environment conducive to the intellectual, physical, social and emotional development of students. I maintained order and discipline in the classroom conductive to effective learning and take all necessary safety precautions to protect students and monitor equipment, textbooks, materials and facilities. I maintained confidentiality of all information concerning students, staff, or parent/guardian. I assisted in upholding and enforcing school rules, administrative regulations, and School Board policies. I effectively communicated with students, staff and other stakeholders and cooperated with school personnel while presenting a professional image and appearance in the classroom. I performed other duties as assigned by the principal, assistant principal and school administrator.

Prince George’s Board Of Election

Voting Unit Technician

I have a vast knowledge of the Sate & County Election Board policies and procedures. I use considerable knowledge of the maintenance, techniques, tools and equipment used in all phases of voting equipment programming. I use hand tools and my ability to detect defects in voting equipments and make appropriate repairs and adjustments as needed. I assist the Chief Judges with preparation of preparing the polls the night before the Election Day. On Election Day, I assist the Chief Judges with ensuring that the polling places are free of issues and moving along smoothly with the voting process and the polls are opened timely. Throughout the Election Day, I am responsible for traveling from precinct to precinct handling any problems/ repairs related to the voting units and provide technical assistance to Election Judges who operate the E-Polls machines eliminating any issues that will cause problems or delay of programming the voter’s access cards. I assist the Chief Judges with closing the polls and ensure that the voter’s data is transmitted to the Board of Election without problems. Occasionally, I have the responsible for transporting sensitive voting documents and equipments to the regional and assist at the Broad of Election after the polls close.

Federal Government Agencies

Administrative & Program Support Specialist, Procurement Technician

I supervised and evaluated performance of clerical staff, provided support and training to secretarial staff new associated in office orientation and on-line applications. I am a trained Federal Government Change Agent and facilitator. I performed highly responsible executive secretarial work of an administrative nature for the Director and Division Chiefs. I excised my broad knowledge of the day-to-day operation of an executive level office, frequent was in contact with top level government officials and handled a wide variety of administrative matters with a view toward conserving the time of the Director/ Division Chief/ Agency Heads. Used independent judgment and tact in handling the many and diverse problems that occurred and issues that were referred to the Director/Division chief office within my scope. Multitasked, organized and prioritized work assignments while working in a fast paced rigorous environment. Rendered decisions basis on federal policies and regulations and acted upon matters requiring extreme confidentiality. Monitored and directed the mail received in the Director/Division Offices. Made necessary arrangements for conferences, including space, time, people, assembled background material when needed. Oversee use of the document management process including the receipt of incoming correspondence, reports, and other written material, and saw that it was appropriately disseminated/delegated for review, response, or other appropriate action. I checked forms and other material for completeness and accuracy and follows up to correct discrepancies.

Secretary, Administrative & Program Support Specialist, Procurement Technician Con’t

I Composed correspondence for the Director and Division chief and notified them of correspondence requiring special or immediate attention. Meet & greeted high level government officials, business groups and other customers seeking assistance with tact and diplomacy. Coordinated efforts in preparation of the Director/ Division Chief staff meetings, prepared documents, reports and information relevant for review of the Division Chief prior to submission to the Director or Departments/ Agency heads. I answered questions from the public regarding agency actions. Received telephone and personal callers and screened them which was in my judgment that could be handled by other offices and tactfully and appropriately refer them. Personally handle many inquiries, including substantive questions requiring research and technical knowledge. I maintained the calendar of the Director and Division Chief scheduling certain meetings, appointments and conferences without prior clearance. I opened, screened and distributed office mail. I assembled files and other materials to facilitate reply by superior. Typed letters, memoranda, reports, and prepared replied to general requests for the signature of the Director/ Division Chief. Maintained control of personnel files for Executive level and Division employees and processed all personnel actions. Established and maintained division and office files. Maintained inventory of office supplies and replenishes stock as appropriate. Read outgoing correspondence for procedural and grammatical accuracy, and consults with superiors on matters regarding conformance with policy, factual correctness and adequacy.

Proactively works in partnership with others to achieve a common goal or necessary objective; build rapport and cooperative relationships with others. Delivered effective customer service made customers and their needs a primary focus and took appropriate immediate action to meet customer needs and concerns. I took personal responsibility to resolve the issue(s). I actively participated as a member of a team to move the team toward the completion of goals. Informed and involved others by sharing important relevant information with the stakeholders. I placed higher priority on team or organizational goals than on own goals. Effectively conveys reliable accurate information so that the recipient clearly understood its intent. Used appropriate written, verbal, or electronic communication format to disseminate information. Developed and delivered effective presentations on a variety of subject matters particularly the outline for educating a variety of government employees on related subject matters. Created and conduct presentations (Face to face, Webinars, Independent etc) and training as requested and wrote operating procedures documenting office policies. I made effective business decisions regarding with whom to discuss sensitive and confidential information. Respected the privacy of others, and maintained the confidentiality of information to which I was exposed. Analyzed various reports involving accounting data. Collected and analyzed data to indicate trends, patterns and implications in order to convey through presentations and special reports. Processed employees time and attendance records and prepare various payroll forms. Prepared requisitions for supplied and equipments. I maintained inventory of all government issued property. Organized and maintained offices files and records gathering data for reporting purposes and disposed of obsolete file and records material. Computed statistical reports associated the surveys and research in data management systems. I maintained a professional code of ethics. Secured services of contract employees served. Maintained account of user fee collecting monies owed to the government and disbursed funds as required. Reconciled monthly VISA expenditures and generated special financial reports. Process all travel requests and secure necessary documents for foreign travel such as VISA, Passport, County clearances and process cables through the State Department system. I managed workflow of planning production and development of conferences and special educational events. I served as the Federal coordinator in soliciting federal employee to participate as Science Judges and Career Day presenters at Prince George’s, District of Columbia, Northern Virginia and Montgomery County school systems. I served as a federal facilitator facilitating large-scale conferences, workshops, workgroups and events for a variety of federal agencies, organizations and associations.

CAREER HONORS

NOAA Distinguished Service Award 2/2012

FDA Performance Awards 2008, 2009, 2010, 2011, 2012

Blacks In Government Outstanding Leadership & Corresponding Secretary Award 2008

USDA Graduate School Young Leadership Academy Outstanding Leadership Award 8/2007

NOAA Chapter Blacks In Government Vice President Award 2005

Blacks In Government Region XI Council Involvement, 2005

Maryland Senatorial Award, 2004

OAA Cash Awards 1989-2008

NOAA Bronze Medal Award, 2003

NOAA Special Act Award 1998, 2000, 2007

NOAA On-the-Spot Award, 2000

NOAA Performance Awards, 1989-2008

FBI Exceptional Performance Awards 1977-1986

LEADERSHIP EXPERIENCE

Regional Representative, Blacks in Government Region IX,

Blacks In Government Region XI Corresponding Secretary

Co-Chairman, National Delegate Nominating Committee, Blacks In Government National Training Conference (NTC)

Chairman, National Delegate Nominating Committee, Blacks In Government NTC,

President, Avondale Citizen's Association,

Vice-President, Chapter NOAA Blacks in Government,

Federal Facilitator

National Sergeant-at-Arms, Blacks in Government NTC,

Vice-President, Avondale Citizen's Association,

Co-Chair, NOAA Black History Month Program Committee

Chairman, National Exhibit Committee, Blacks In Government NTC,

Representative, NOAA Diversity Council,

President, Scholarship Committee, New Redeemer Baptist Church,

Co-Chairman, Vocational Bible School, New Redeemer Baptist Church,

Public Relations Officer, NOAA Chapter Blacks in Government,

Chairman, Fundraising Committee, Martha Chapter 11, OES Prince Hall,

Team Leader, Combined Federal Campaign

EEO Advisory Committee Member,

President, PTSA Phillips Programs

REFRENCES PROVIDED UPON REQUEST

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