Mounika Mantri

*** ***** **** **, ***********, ON M1G 3G8

437-***-**** adxmen@r.postjobfree.com

Objective

To obtain a position in an organization, I would welcome a rewarding and

challenging job that not only involves enhancing my current skills, but will hopefully

help me acquire some new ones.

Skills:

Good command on Microsoft office Word, Outlook, One-drive, OneNote,

SharePoint, Excel: spreadsheets & data analysis.

Leadership Ability to motivate, manage and direct co-workers or employees.

Potential to learn and add more skills and adapt environment accordingly.

Ability to create and maintain effective working relationship with customers,

staff at all levels.

Knowledge about GAAP (Generally accepted accounting principles).

Multi-lingual:

Fluent in English and Hindi. Excellent verbal and written

communication skills; able to explain complex information & write clear

reports.

Work experience

Shoppers Drug Mart Inc. (03/15/2023 Till date)

(Customer Service Representative and Cashier)

Key Responsibilities:-

Greet and assist customers, ensuring a positive and welcoming in-store experience.

Answer phone calls, respond to inquiries, and provide information about products and

services.

Handle customer complaints and issues, finding appropriate resolutions.

Maintain a clean and organized store environment, including shelves, displays, and

checkout areas.

Process customer purchases accurately and efficiently at the checkout counter.

Handle cash transactions, process payments, and provide change.

Scan and bag items, apply discounts, and ensure price accuracy.

Provide friendly and professional customer service, answering inquiries and addressing

concerns.

Mounika Mantri

126 Orton Park Rd, Scarborough, ON M1G 3G8

437-***-**** adxmen@r.postjobfree.com

Claims Adjustment rep: Optum Global Solutions, india (11/2016 - 02/2023)

Key responsibilities:

Experience in accounts receivable follow-up / denial management for US

healthcare customers

Fluent verbal communication abilities / call center expertise

Knowledge on Denials management and A/R fundamentals will be preferred

Willingness to work continuously in night shifts

Basic working knowledge of computers.

Record after-call actions and perform post call analysis for the claim follow-up

Maintain adequate documentation on the client software to send necessary

documentation to insurance companies and maintain a clear audit trail for future

reference

Prior experience of working in a medical billing company and use of medical billing

software will be considered an advantage. We will provide training on the client's

medical billing software as part of the training.

Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus

ACADEMIC QUALIFICATION

Master of Business Administration : From Osmania Uiversity (Einstein PG College

Bachelor of Commerce : From Osmania University (Hindu Degree College for women

Intermediate : CEC from Board of Intermediate (Sri Gayatri jr. College

SSC : Secondary School education from (Sri Sai Ram High School

Contact this candidate